Integrated Communication Solutions Hardware and System Provider in Malaysia : Marontech Communication Sdn. Bhd.

products

Inbound Call Center

An external communication or interactions that are aimed to a specific location, such a phone number, website, or customer service centre.

Outbound Call Center

Communication that originates from your end and is directed outward, typically to reach or connect with other people or entities.

Auto Dialer

Automates the process of dialling numbers and connects users who are on live calls with agents

CRM Integration

Enhance customer interaction and retention by integrating and providing dependable client service.

Omnichannel Contact Center

A customer service that integrates and manages interactions with customers across various communication channels in a seamless and unified manner

Omnichannel Ticketing

A customer support approach that involves managing customer inquiries, issues, and requests through a unified ticketing system across multiple communication channels.

Channel

A specific method or platform through which customers and businesses can engage in conversations and exchange information.

Communication Products

Devices, equipment, software, and services that are designed to facilitate the transmission of information, data, and voice between individuals, organizations, or systems.

marontech values

Our Values have helped many Companies in Solving their issues in telecommunication and software.

Customization
The degree to which telecommunication services can be tailored to specific user preferences or organizational requirements.
Web-Based
Telecommunication services accessed and operated through internet browsers, offering convenient and platformindependent communication capabilities.
Certificate
This certification serves as a validation of Marontech Communication Sdn Bhd's knowledge and abilities related to finding weaknesses, vulnerabilities, and potential security threats within information technology systems, applications, networks, or other digital assets when customers use their systems and services that have been made available.

Pricing & plan

Standard

RM 25.00 / month

Agent and Supervisor
Dashboard and Reporting
Voice Recording

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Recommended

Professional

RM 120.00 / month

Inbound & Outbound
Omnichannel call center
Omnichannel Ticketing System
Contact Database
Click to Call, Power Dialer & Predictive Dialer
Dashboard and Reporting
Voice Recording
Leads & Assign Management
User Management
Campaign Management

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Enterprise

Call us Custom

All module in Professinal
SMS & Voice Blast
Quality Assurance (Audit/Scoring)
Agent Product Script
Product Settings
Billing
Customizeable according to business needs