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Documentation Index

Fetch the complete documentation index at: https://help.decodo.com/llms.txt

Use this file to discover all available pages before exploring further.

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Getting Started

Before proceeding, ensure you have:
  • No other VPN or proxy active.
  • The proxy endpoint and port (e.g., us.decodo.com:10101).
  • Your proxy username and password (or a whitelisted IP set).
Proxy GuidesLearn how to find proxy details in your dashboard for each proxy type here.

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Chrome System Settings

Quickly navigate to System Settings using this link in the Chrome browser URL field:
chrome://settings/system
1
Open Google Chrome.
2
Click the three vertical dots in the top right.
3
Then, click Settings.Image
4
Go to the System tab
5
Finally, click Open your computer’s proxy settings.
  • You’ll be redirected to the system configuration screen. This step will vary depending on your operating system: Windows or macOS. Image

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Windows Setup

Socks5 SupportWindows 10 and Windows 11 don’t support SOCKS5 natively. Alternatively, use a web browser or a third-party tool with SOCKS5 support. E.g., Mozilla Firefox or the FoxyProxy Extension.
1
Enable Use a proxy server.
2
Fill in the following fields:
  • Proxy IP address (e.g., us.decodo.com).
  • Port (e.g. 10001).
3
Check Don’t use the proxy server for local (intranet) addresses.
4
Click Save.Image

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macOS Setup

1
Select the protocol: HTTP, HTTPS, or SOCKS.
2
Fill in the following fields:
  • Server (e.g. fr.decodo.com).
  • Port (e.g. 40001)
3
Set up the authentication (optionally, you can instead use a Whitelisted IP):
  • Toggle on Proxy server requires password.
  • Username: Proxy username.
  • Password: Proxy password.
4
Click OK.Image

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Verify the Connection

1
Open the Chrome browser and visit ip.decodo.com.
2
You may be prompted to enter credentials if you are not using a whitelisted IP. Enter the previously specified proxy username and password.Image
3
If successful, your IP address will reflect the location of the proxy.

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Common Issues

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Blocklist

⚠️ Please be aware that we restrict access to some websites.

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Direct IP

If you buy an IP list, you can specify which IPs to connect to using the direct ip parameter in the proxy username: user-username-ip-x.x.x.x
  • Supported products: DC Pay/IP, Dedicated DC, ISP Pay/IP, Dedicated ISP plans.
  • Products that offer access to the full proxy pool, such as residential proxies, do not support this parameter.
  • Decodo proxies don’t support an IP:PORT format by default.
  • You must use the endpoint rotator format (e.g., us.decodo.com:10101).
  • If necessary, try the workaround here, but it only works temporarily before requiring another setup update.

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Troubleshooting

If you experience any other issues, check out our main troubleshooting section.

Support

Need help or just want to say hello? Our support is available 24/7.
You can also reach us anytime via email at support@decodo.com.

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