One.com Status

Issues with Exchange

Update - We are still having issues with Exchange for all customers.
For now all features for existing Exchange customer should work just fine. This includes things like password resets, account deletion and changing billing cycle.

Sending/recieving mails are not impacted in any way by this .

We will continue to provide updates as we have any.
Jan 23, 2026 - 12:05 CET

Update - We are continuing to work on a fix for this issue.

For now, sending and reciving emails is still working just fine.
Jan 22, 2026 - 13:52 CET

Identified - We have identified the issue. Unfortunatley we dont have any timeline for when its fixed.

The issue is currently affecting the following Exchange features:
New account creation
Password resets
Upgrading between tiers
Changing billing cycle
Removing accounts

If you need help with your Exchange account, please reach out to our support on https://one.com/chat and our support is ready to answer questions.
Jan 22, 2026 - 09:49 CET

Update - This also causes issues with resetting password in Exchange for current customers.
Jan 21, 2026 - 15:40 CET

Update - It is currently not possible to create Exchange account in our control panel. We are working on fixing this. We will provide updates here, when we have some.

This now applies to all customers.
Jan 21, 2026 - 11:25 CET

Investigating - It is currently not possible to create Exchange accounts in our control panel, for customers who does not already have an account. We are working on fixing this. We will provide updates here, when we have some.
Jan 21, 2026 - 10:59 CET

General availability Operational

Services Operational

Website hosting Operational

Mail services Operational

Web apps Operational

one.com website Operational

Domain administration Operational

Databases Operational

VPS Operational

Partners Partial Outage

Microsoft Exchange Partial Outage

Rushfiles Operational

SiteLock Operational

Search Engine Optimizer Operational

Google Ads Operational

Uberall Operational

OpenAI Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 28, 2026

No incidents reported today.

Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

Unresolved incident: Issues with Exchange.

Jan 22, 2026

Jan 21, 2026

Jan 20, 2026

Exchange account creation not working

Resolved - Account creation for Exchange accounts, are now working again for all customers.

If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.
Jan 20, 11:30 CET

Investigating - It is currently not possible to create Exchange account in our control panel. We are working on fixing this. We will provide updates here, when we have some.
Jan 20, 09:43 CET

Jan 19, 2026

No incidents reported.

Jan 18, 2026

Maintenance on Rushfiles

Completed - The scheduled maintenance has been completed.
Jan 18, 06:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 00:00 CET

Scheduled - Our Datacenter has announced scheduled maintenance in the following time slots.
During these periods, users may experience unstable connection to RushFiles services, with an expected total downtime of up to 10 minutes.
Jan 14, 10:19 CET

Jan 17, 2026

Maintenance on Rushfiles

Completed - The scheduled maintenance has been completed.
Jan 17, 08:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 00:00 CET

Jan 16, 2026

No incidents reported.

Jan 15, 2026

Maintenance on Rushfiles

Completed - The scheduled maintenance has been completed.
Jan 15, 12:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 11:00 CET

Scheduled - Rushfiles will release an emergency fix to Rushfiles.one today.
The fix will be released to rushfiles.one between 11:00 - 12:00 CET today.

Downtime up to 10 minutes is expected during this period.
Jan 15, 10:11 CET

Jan 14, 2026

No incidents reported.

Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026

Issue with Exchange services

Resolved - Our Microsoft Exchange provisioning is now operational for new customers.
All services have been restored and are functioning normally.

If you still experience issues, please contact us on one.com/chat
Jan 8, 14:48 CET

Update - Account creation is now working for our existing Exchange customers, however, new customers will still experience difficulties when creating new Exchange accounts.
Jan 6, 15:40 CET

Update - We are still working with our partner to resolve the Exchange related issue.
At this time there is no change in impact and our teams remain actively engaged to resolve the matter.

Further updats will be shared as soon as new information becomes available.
Jan 6, 08:47 CET

Investigating - We are experiencing issues affecting our Exchange services.
As a result of this, the following functionalities is unavailable for both new and existing customers:

Account creation
Service upgrades/downgrades
Migrations from basic email to Exchange

Existing Exchange accounts that are already created continue to operate normally.

Our technicians are actively investigating the issue and working to restore full functionality as quickly as possible. We will provide updates on this status page as more information becomes available.
Jan 5, 11:03 CET

Jan 7, 2026

No incidents reported.

Jan 6, 2026

Jan 5, 2026

Exchange account creation not working

Resolved - An updated status message will be created shortly.
Jan 5, 10:59 CET

Update - Account creation for Exchange accounts is currently not possible. We are working on fixing this. We will provide updates here, when we have some.
Jan 2, 10:00 CET

Update - Account creation for Exchange accounts, are now working again for all customers.

If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.
Dec 18, 14:33 CET

Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.

Jan 2, 2026

Jan 1, 2026

No incidents reported.

Dec 31, 2025

No incidents reported.

Dec 30, 2025

No incidents reported.

Dec 29, 2025

No incidents reported.