F5 Distributed Cloud - Service Interruption - Jakarta (JK1) Region is Isolated - INC-20260112-427
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Monitoring - The F5 Distributed Cloud team would like to inform you that connectivity has been restored at our Jakarta Regional Edge. Currently, the issue with config propagation for customer edge has been resolved. Our service remains stable and we will continue to monitor the environment to ensure reliability and stability. If you experience any issue, please contact F5 Support for further assistance.
Jan 12, 2026 - 08:34 UTC
Jan 12, 2026 - 08:34 UTC
Investigating - The F5 Distributed Cloud team has detected an issue with our carrier in Jakarta (JK1) region. There is no impact to customer traffic, however config propagation for customer edges connected to the Jakarta RE will be affected. We are actively investigating this issue and will provide more updates as they become available.
Jan 12, 2026 - 05:26 UTC
Jan 12, 2026 - 05:26 UTC
Update - Dear Valued Customer,
Please note that the deadline to allowlist the new Regional Edge IP ranges has been extended to January 5, 2026. These IP ranges will be used when we provision new Distributed Cloud Regional Edge sites. At this time, we do not yet have a confirmed date for when the new Regional Edge sites will go live. A separate notification will be sent in advance of those sites entering production.
If you have any questions, please contact us at [email protected]
Nov 06, 2025 - 00:12 UTC
Please note that the deadline to allowlist the new Regional Edge IP ranges has been extended to January 5, 2026. These IP ranges will be used when we provision new Distributed Cloud Regional Edge sites. At this time, we do not yet have a confirmed date for when the new Regional Edge sites will go live. A separate notification will be sent in advance of those sites entering production.
If you have any questions, please contact us at [email protected]
Nov 06, 2025 - 00:12 UTC
Update - Dear Valued Customers,
Please note that the deadline to allowlist the new Regional Edge IP ranges has been updated to 27 November 2025
If you have any questions, please feel free to contact us at [email protected]
Nov 04, 2025 - 22:17 UTC
Please note that the deadline to allowlist the new Regional Edge IP ranges has been updated to 27 November 2025
If you have any questions, please feel free to contact us at [email protected]
Nov 04, 2025 - 22:17 UTC
Monitoring - Dear Valued Customers,
We are adding new IP ranges to our Regional Edge sites. To ensure uninterrupted access to our services, please whitelist these additional IP ranges before Nov 15th 2025.
New IP Ranges:
Americas:
185.94.142.128/25
159.60.177.0/24
159.60.175.0/24
159.60.179.0/24
159.60.181.0/24
159.60.183.0/24
Europe:
159.60.161.0/24
159.60.163.0/24
Asia:
159.60.185.0/24
Please update your firewall and security settings to allow traffic from these IPs. This change is necessary to maintain seamless connectivity and avoid disruptions.
The full list of IP ranges can be found at https://docs.cloud.f5.com/docs-v2/platform/reference/network-cloud-ref
If you have any questions, please feel free to contact us at [email protected]
Oct 21, 2025 - 19:48 UTC
We are adding new IP ranges to our Regional Edge sites. To ensure uninterrupted access to our services, please whitelist these additional IP ranges before Nov 15th 2025.
New IP Ranges:
Americas:
185.94.142.128/25
159.60.177.0/24
159.60.175.0/24
159.60.179.0/24
159.60.181.0/24
159.60.183.0/24
Europe:
159.60.161.0/24
159.60.163.0/24
Asia:
159.60.185.0/24
Please update your firewall and security settings to allow traffic from these IPs. This change is necessary to maintain seamless connectivity and avoid disruptions.
The full list of IP ranges can be found at https://docs.cloud.f5.com/docs-v2/platform/reference/network-cloud-ref
If you have any questions, please feel free to contact us at [email protected]
Oct 21, 2025 - 19:48 UTC
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This page provides status of all our products/services, customer dashboard, APIs, and our global network PoPs.
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Scheduled Maintenance
Capacity expansion of F5 Distributed Cloud Infrastructure in Amsterdam, Paris(pa2) & San Jose(sv10) Jan 17, 2026 01:00-13:00 UTC
Dear Valued Customer,
We are writing to inform you about a planned Distributed Cloud infrastructure maintenance inAmsterdam, paris(pa2) and San Jose Regional Edge Sites
Maintenance Details:
Start Time: 17 Jan 2026 01:00 UTC
End Time: 17 Jan 2026 13:00 UTC
Projected Impact:
1. Customers who have deliberately created hard-coded dependencies for Amsterdam or Paris(pa2) or San Jose(sv10) regional edge sites will encounter service interruption during this window.
2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational.
3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.
Reason for Maintenance:
Capacity expansion of Regional Edge sites
Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.
Contact Information:
If you have any questions or need further assistance, please contact our support team at [email protected].
We appreciate your cooperation and understanding as we work to improve our services.
Sincerely,
F5 Distributed Cloud
Posted on Jan 05, 2026 - 04:15 UTC
We are writing to inform you about a planned Distributed Cloud infrastructure maintenance inAmsterdam, paris(pa2) and San Jose Regional Edge Sites
Maintenance Details:
Start Time: 17 Jan 2026 01:00 UTC
End Time: 17 Jan 2026 13:00 UTC
Projected Impact:
1. Customers who have deliberately created hard-coded dependencies for Amsterdam or Paris(pa2) or San Jose(sv10) regional edge sites will encounter service interruption during this window.
2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational.
3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.
Reason for Maintenance:
Capacity expansion of Regional Edge sites
Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.
Contact Information:
If you have any questions or need further assistance, please contact our support team at [email protected].
We appreciate your cooperation and understanding as we work to improve our services.
Sincerely,
F5 Distributed Cloud
Posted on Jan 05, 2026 - 04:15 UTC
Planned Maintenance Notification for F5 Distributed Cloud Regional Edge in Sydney (SY5) – Impact: Brief Interruption Jan 17, 2026 01:00-13:00 UTC
Dear Valued Customers,
We would like to inform you of an upcoming Planned maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Regional Edge
Maintenance Window:
Start Time: 17 Jan 2026 01:00 UTC
End Time: 17 Jan 2026 13:00 UTC
Reference: SDCCAB-2580
Projected Impact:
- Customers who have intentionally created hard-coded dependencies for SY5 Regional Edge sites will experience a service interruption during this window.
- During this window, the tunnel from the Customer Edge (CE) to this Regional Edge (RE) sites will go down, resulting in delays for configuration propagation.
- Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.
Reason for Maintenance:
We will be performing network capacity additions and enhancements to ensure the stability and quality of our services.
Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.
Contact Information:
- Email Support: Reach us at [email protected] for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.
We appreciate your cooperation and understanding as we work to improve our services.
Sincerely,
F5 Distributed Cloud
Posted on Jan 07, 2026 - 17:35 UTC
We would like to inform you of an upcoming Planned maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Regional Edge
Maintenance Window:
Start Time: 17 Jan 2026 01:00 UTC
End Time: 17 Jan 2026 13:00 UTC
Reference: SDCCAB-2580
Projected Impact:
- Customers who have intentionally created hard-coded dependencies for SY5 Regional Edge sites will experience a service interruption during this window.
- During this window, the tunnel from the Customer Edge (CE) to this Regional Edge (RE) sites will go down, resulting in delays for configuration propagation.
- Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.
Reason for Maintenance:
We will be performing network capacity additions and enhancements to ensure the stability and quality of our services.
Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.
Contact Information:
- Email Support: Reach us at [email protected] for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.
We appreciate your cooperation and understanding as we work to improve our services.
Sincerely,
F5 Distributed Cloud
Posted on Jan 07, 2026 - 17:35 UTC
Planned Maintenance Notification for F5 Distributed Cloud DNS service – Impact: None Jan 17, 2026 05:00 - Jan 18, 2026 23:00 UTC
Dear Valued Customer,
We are writing to inform you about a planned Distributed Cloud DNS Service maintenance
Maintenance Details:
Start Time: 17 Jan 2026 05:00 UTC
End Time: 18 Jan 2026 23:00 UTC
Projected Impact:
The Distributed Cloud DNS service is designed with redundancy, and no significant service impact is expected during the scheduled maintenance. However, there is a possibility that a small number of DNS requests may encounter intermittent failures
Reason for Maintenance:
To perform an upgrade of the platform software that hosts the DNS service
Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.
Contact Information:
If you have any questions or need further assistance, please contact our support team at [email protected].
We appreciate your cooperation and understanding as we work to improve our services.
Sincerely,
F5 Distributed Cloud
Posted on Jan 03, 2026 - 05:44 UTC
We are writing to inform you about a planned Distributed Cloud DNS Service maintenance
Maintenance Details:
Start Time: 17 Jan 2026 05:00 UTC
End Time: 18 Jan 2026 23:00 UTC
Projected Impact:
The Distributed Cloud DNS service is designed with redundancy, and no significant service impact is expected during the scheduled maintenance. However, there is a possibility that a small number of DNS requests may encounter intermittent failures
Reason for Maintenance:
To perform an upgrade of the platform software that hosts the DNS service
Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.
Contact Information:
If you have any questions or need further assistance, please contact our support team at [email protected].
We appreciate your cooperation and understanding as we work to improve our services.
Sincerely,
F5 Distributed Cloud
Posted on Jan 03, 2026 - 05:44 UTC
Planned Maintenance Notification for F5 Distributed Cloud CDN in Sydney (SY5) – Impact: Performance Degradation Jan 17, 2026 08:30-12:30 UTC
Dear Valued Customers,
We would like to inform you of an upcoming Planned maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud CDN
Maintenance Window:
Start Time: 17 Jan 2026 8:30 UTC
End Time: 17 Jan 2026 12:30 UTC
Reference: SDCCAB-2738
Projected Impact:
F5 XC CDN to Customer Edge connections in SY5 will experience downtime. Latency will increase and traffic will be re-routed to nearest edge locations.
Reason for Maintenance:
This maintenance activity involves improvements to stability and performance.
Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.
Contact Information:
- Email Support: Reach us at [email protected] for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.
We appreciate your cooperation and understanding as we work to improve our services.
Sincerely,
F5 Distributed Cloud
Posted on Jan 06, 2026 - 18:04 UTC
We would like to inform you of an upcoming Planned maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud CDN
Maintenance Window:
Start Time: 17 Jan 2026 8:30 UTC
End Time: 17 Jan 2026 12:30 UTC
Reference: SDCCAB-2738
Projected Impact:
F5 XC CDN to Customer Edge connections in SY5 will experience downtime. Latency will increase and traffic will be re-routed to nearest edge locations.
Reason for Maintenance:
This maintenance activity involves improvements to stability and performance.
Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.
Contact Information:
- Email Support: Reach us at [email protected] for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.
We appreciate your cooperation and understanding as we work to improve our services.
Sincerely,
F5 Distributed Cloud
Posted on Jan 06, 2026 - 18:04 UTC
Planned Maintenance Notification for F5 Distributed Cloud CDN in Lisbon (LS1) – Impact: Performance Degradation Jan 18, 2026 04:30-12:00 UTC
Dear Valued Customers,
We would like to inform you of an upcoming Planned maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud CDN
Maintenance Window:
Start Time: 18 Jan 2026 04:30 UTC
End Time: 18 Jan 2026 12:00 UTC
Reference: SDCCAB-2739
Projected Impact:
F5 XC CDN to Customer Edge connections in LS1 will experience downtime. Latency will increase and traffic will be re-routed to nearest edge locations.
Reason for Maintenance:
This maintenance activity involves improvements to stability and performance.
Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.
Contact Information:
- Email Support: Reach us at [email protected] for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.
We appreciate your cooperation and understanding as we work to improve our services.
Sincerely,
F5 Distributed Cloud
Posted on Jan 06, 2026 - 17:59 UTC
We would like to inform you of an upcoming Planned maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud CDN
Maintenance Window:
Start Time: 18 Jan 2026 04:30 UTC
End Time: 18 Jan 2026 12:00 UTC
Reference: SDCCAB-2739
Projected Impact:
F5 XC CDN to Customer Edge connections in LS1 will experience downtime. Latency will increase and traffic will be re-routed to nearest edge locations.
Reason for Maintenance:
This maintenance activity involves improvements to stability and performance.
Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.
Contact Information:
- Email Support: Reach us at [email protected] for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.
We appreciate your cooperation and understanding as we work to improve our services.
Sincerely,
F5 Distributed Cloud
Posted on Jan 06, 2026 - 17:59 UTC
Planned Maintenance Notification for F5 Distributed Cloud Logging service – Impact: None Jan 18, 2026 05:00-08:00 UTC
Dear Valued Customer,
We are writing to inform you about a planned Distributed Cloud Logging service maintenance
Maintenance Details:
Start Time: 18 Jan 2026 05:00 UTC
End Time: 18 Jan 2026 08:00 UTC
Projected Impact:
We do not anticipate any impact during this maintenance; however, there may be a delay in displaying access request logs in the tenant portal.
Reason for Maintenance:
To optimize the timeout settings for the access log database
Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.
Contact Information:
If you have any questions or need further assistance, please contact our support team at [email protected].
We appreciate your cooperation and understanding as we work to improve our services.
Sincerely,
F5 Distributed Cloud
Posted on Jan 04, 2026 - 06:35 UTC
We are writing to inform you about a planned Distributed Cloud Logging service maintenance
Maintenance Details:
Start Time: 18 Jan 2026 05:00 UTC
End Time: 18 Jan 2026 08:00 UTC
Projected Impact:
We do not anticipate any impact during this maintenance; however, there may be a delay in displaying access request logs in the tenant portal.
Reason for Maintenance:
To optimize the timeout settings for the access log database
Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.
Contact Information:
If you have any questions or need further assistance, please contact our support team at [email protected].
We appreciate your cooperation and understanding as we work to improve our services.
Sincerely,
F5 Distributed Cloud
Posted on Jan 04, 2026 - 06:35 UTC
Planned Maintenance Notification for F5 Distributed Cloud Regional Edge Globally – Impact: Brief Interruption Jan 24, 2026 02:00 - Jan 25, 2026 10:00 UTC
Dear Valued Customers,
We would like to inform you of an upcoming Planned maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Regional Edge
Maintenance Window:
Start Time: 24 Jan 2026 02:00 UTC
End Time: 25 Jan 2026 10:00 UTC
Regional Cluster Schedules:
Note: The start time for each cluster is strictly dependent on the successful completion of the previous one. If a cluster finishes ahead of or behind schedule, the start time for the subsequent clusters will be adjusted accordingly, advancing or delaying the entire subsequent schedule by the same duration.
- Jan 24th 02:00 to Jan 24th 10:00 - Ashburn DC12, B-DAL3, TelAviv, B-Ashburn DC12
- Jan 24th 05:00 to Jan 24th 09:00 - New York, Dallas, Seattle, C-Ashburn DC12
- Jan 24th 08:00 to Jan 24th 12:00 - Tokyo, Melbourne, Jakarta, San Jose
- Jan 24th 11:00 to Jan 24th 15:00 - Mumbai, Singapore, B-San Jose, B-NewYork
- Jan 24th 14:00 to Jan 24th 18:00 - Chennai, Osaka, Dubai,
- Jan 24th 17:00 to Jan 24th 21:00 - Montreal, Amsterdam, Lisbon, Sydney
- Jan 24th 20:00 to Jan 25th 00:00 - London, Paris(pa4), Stockholm, B-New York
- Jan 24th 23:00 to Jan 25th 03:00 - Paris(pa2), Frankfurt, Madrid
- Jan 25th 02:00 to Jan 25th 10:00 - Toronto, Sao Paolo, B-Frankfurt,
Reference: SDCCAB-2804
Projected Impact:
1. Customers who have created hard-coded dependencies for Regional Edge site may encounter a service interruption during this window.
2. Services and applications should remain unaffected and will continue to be served from other Regional Edges within the same region.
Rest assured, Customer Edge (CE) services and applications will not experience any downtime during this maintenance window.
Reason for Maintenance:
This maintenance activity involves improvements to stability and performance.
Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.
Contact Information:
- Email Support: Reach us at [email protected] for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.
We appreciate your cooperation and understanding as we work to improve our services.
Sincerely,
F5 Distributed Cloud
Posted on Jan 10, 2026 - 01:49 UTC
We would like to inform you of an upcoming Planned maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Regional Edge
Maintenance Window:
Start Time: 24 Jan 2026 02:00 UTC
End Time: 25 Jan 2026 10:00 UTC
Regional Cluster Schedules:
Note: The start time for each cluster is strictly dependent on the successful completion of the previous one. If a cluster finishes ahead of or behind schedule, the start time for the subsequent clusters will be adjusted accordingly, advancing or delaying the entire subsequent schedule by the same duration.
- Jan 24th 02:00 to Jan 24th 10:00 - Ashburn DC12, B-DAL3, TelAviv, B-Ashburn DC12
- Jan 24th 05:00 to Jan 24th 09:00 - New York, Dallas, Seattle, C-Ashburn DC12
- Jan 24th 08:00 to Jan 24th 12:00 - Tokyo, Melbourne, Jakarta, San Jose
- Jan 24th 11:00 to Jan 24th 15:00 - Mumbai, Singapore, B-San Jose, B-NewYork
- Jan 24th 14:00 to Jan 24th 18:00 - Chennai, Osaka, Dubai,
- Jan 24th 17:00 to Jan 24th 21:00 - Montreal, Amsterdam, Lisbon, Sydney
- Jan 24th 20:00 to Jan 25th 00:00 - London, Paris(pa4), Stockholm, B-New York
- Jan 24th 23:00 to Jan 25th 03:00 - Paris(pa2), Frankfurt, Madrid
- Jan 25th 02:00 to Jan 25th 10:00 - Toronto, Sao Paolo, B-Frankfurt,
Reference: SDCCAB-2804
Projected Impact:
1. Customers who have created hard-coded dependencies for Regional Edge site may encounter a service interruption during this window.
2. Services and applications should remain unaffected and will continue to be served from other Regional Edges within the same region.
Rest assured, Customer Edge (CE) services and applications will not experience any downtime during this maintenance window.
Reason for Maintenance:
This maintenance activity involves improvements to stability and performance.
Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.
Contact Information:
- Email Support: Reach us at [email protected] for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.
We appreciate your cooperation and understanding as we work to improve our services.
Sincerely,
F5 Distributed Cloud
Posted on Jan 10, 2026 - 01:49 UTC
Planned Maintenance Notification for F5 Distributed Cloud Logging service – Impact: None Jan 24, 2026 02:00 - Jan 25, 2026 23:00 UTC
Dear Valued Customer,
We are writing to inform you about a planned Distributed Cloud Logging service maintenance
Maintenance Details:
Start Time: 24 Jan 2026 02:00 UTC
End Time: 25 Jan 2026 23:00 UTC
Projected Impact:
We do not anticipate any service impact during this maintenance. However, there may be a temporary delay in displaying access request logs in the tenant portal, and in transmitting GLR log messages to the customer endpoint
Reason for Maintenance:
Upgrade of software and operating system on the logging infrastructure
Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.
Contact Information:
If you have any questions or need further assistance, please contact our support team at [email protected].
We appreciate your cooperation and understanding as we work to improve our services.
Sincerely,
F5 Distributed Cloud
Posted on Jan 10, 2026 - 08:05 UTC
We are writing to inform you about a planned Distributed Cloud Logging service maintenance
Maintenance Details:
Start Time: 24 Jan 2026 02:00 UTC
End Time: 25 Jan 2026 23:00 UTC
Projected Impact:
We do not anticipate any service impact during this maintenance. However, there may be a temporary delay in displaying access request logs in the tenant portal, and in transmitting GLR log messages to the customer endpoint
Reason for Maintenance:
Upgrade of software and operating system on the logging infrastructure
Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.
Contact Information:
If you have any questions or need further assistance, please contact our support team at [email protected].
We appreciate your cooperation and understanding as we work to improve our services.
Sincerely,
F5 Distributed Cloud
Posted on Jan 10, 2026 - 08:05 UTC
