GUZLI

## About GUZLI

GUZLI is an advanced AI customer service platform designed to automate support and capture leads. Unlike basic chatbots that only provide answers, GUZLI executes real actions to resolve complex customer issues. It automates tasks like processing refunds, updating subscriptions, placing Shopify orders, and booking meetings. The platform is built for modern support teams looking to reduce repetitive ticket volume and increase operational efficiency. It integrates directly with existing tools like Zendesk, HubSpot, and Salesforce, requiring no migration. GUZLI combines generative AI with deterministic rules, ensuring it operates reliably within defined guardrails. It can be trained on a company's website, help center, and internal documents to provide accurate, instant answers 24/7. With deployment across web, WhatsApp, Facebook Messenger, Instagram, Slack, and email, GUZLI delivers a consistent customer experience on every channel. Its core value proposition is resolving more tickets with less effort while turning support conversations into qualified sales opportunities, all at a predictable cost.

## Features of GUZLI

### No-Code AI Chatbot Builder
Build, train, and deploy a powerful AI support chatbot powered by ChatGPT and GPT-4 without any coding. Connect your website, help center, and files to train the AI on your specific knowledge base. Deploy the chatbot to your website, Slack, and WhatsApp in just minutes, enabling fast setup without engineering support.

### Action-Oriented Automation
Move beyond simple Q&A. GUZLI executes real business actions securely within chat. It can process refunds and disputes, update customer subscriptions, place orders on Shopify, check out via Stripe, book meetings, and update support tickets. This transforms the chatbot from an information resource into an active problem-solving agent.

### Omnichannel Deployment
Meet customers wherever they are. Embed the GUZLI chatbot directly on your website and connect it to popular messaging channels including WhatsApp, Facebook Messenger, Instagram, and Slack. It also handles email support, providing a unified and consistent customer service experience across every touchpoint.

### Intelligent Lead Capture & Routing
Automatically turn support conversations into sales pipeline. GUZLI qualifies leads in real-time by collecting contact details and gauging purchase intent. It then pushes these fully qualified leads directly into your CRM systems like HubSpot or Salesforce, triggering appropriate workflows for immediate sales follow-up.

## Use Cases of GUZLI

### 24/7 Customer Support Automation
Provide instant, accurate answers to common customer questions at any time of day. By training GUZLI on your help center and product documentation, it can resolve a high volume of repetitive tier-1 support tickets like password resets, order status checks, and policy questions, freeing human agents for complex issues.

### E-Commerce Order & Subscription Management
Enable customers to manage their entire journey within a chat interface. Shoppers can browse products, check out, track orders, and update their subscriptions or billing information directly through the chatbot, powered by integrations with Shopify and Stripe for a seamless self-service experience.

### Proactive Sales & Lead Generation
Capture leads directly from your website with proactive chat triggers. GUZLI can initiate conversations based on user behavior like exit intent, time spent on pricing pages, or cart abandonment. It then qualifies the visitor's intent and collects their information, sending hot leads straight to your sales team.

### Regulated Industry Compliance Support
Deploy AI support with confidence in regulated environments like finance or healthcare. GUZLI offers stricter controls including audit logs, data masking, and configurable response rules. This ensures all automated interactions comply with frameworks like GDPR and internal industry-specific policies.

## Frequently Asked Questions

### How does GUZLI differ from a basic AI chatbot?
GUZLI goes beyond answering questions by executing real actions within your business systems. While basic chatbots provide static information, GUZLI can process refunds, update subscriptions, place orders, and book meetings. It combines generative AI with deterministic rules you set, making it a reliable automated agent that handles complete workflows.

### What channels does GUZLI support?
GUZLI provides an omnichannel support experience. It can be embedded as a live chat widget on your website and is fully integrated with WhatsApp, Facebook Messenger, Instagram Direct, and Slack. It also manages customer service inquiries that come in via email, ensuring no query is missed regardless of origin.

### Can GUZLI integrate with our existing CRM and helpdesk?
Yes, GUZLI works seamlessly with your current tech stack. It offers direct integrations with major platforms like Zendesk, HubSpot, and Salesforce. This means you can deploy GUZLI without a disruptive migration; it will update tickets, create contacts, and trigger workflows within the tools your team already uses daily.

### What happens when GUZLI cannot answer a question?
GUZLI is designed to avoid dead-end conversations. When uncertain, it employs adaptive fallback strategies. This includes rephrasing its understanding, searching your knowledge base again for a better answer, or asking the customer clarifying questions. If needed, it can smoothly escalate the conversation to a human agent with full context.