About
My name is Rod
— a tech-savvy, people-first professional with a diverse background in IT, customer service, real estate, and CRM support. I hold a degree in Information Technology from STI – West Negros University and have spent the past few years helping clients and their businesses streamline their operations, connect with customers, and close high-value deals.
Education
& Trainings
Bachelor of Science in Information Technology
STI - West Negros University
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June 2013 - March 2017
Administrative Support Learning
Alison Training Courses
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February 2025 | Alison ID: 46486069
Essentials of Information Technology
Alison Training Courses
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March 2025 | Alison ID: 46486069
Experiences
Rolling Hills Memorial Chapels, Inc.
May 2017 - June 2020
Marketing Staff
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Assisted clients with inquiries and transaction, handled clerical tasks.
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Used Google Workspace for communications and MS Office for reports, inventory and data entry.
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Managed invoices/accounts payable and supported service coordination.
T-Mobile, Teleperformance
December 2023 - June 2024
Customer Service Supervisor
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Led and mentored a team to meet service targets using Google Workspace, MS Office, Citrix Dialer, and Atlas.
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Resolved escalations and tickets, agent mentoring, and ensured that my team’s service meets quality standards and hit the target KPI’s.
Oliney Investments
April 2020 - April 2023
Real Estate Appointment Setter
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Contacted property sellers, qualified leads via ReadyMode Dialer.
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Researched property values on Zillow/Redfin, negotiated prices, and updated Podio CRM.
Black Widow Agency
June 2024 - September 2024
CRM Management and Data Entry
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Maintained a clean Social Media Creation Database using AirTable and Google Workspace.
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Used AdsPower for multi-login/anti-detection browsing (proxy integration, location spoofing).
T-Mobile, Teleperformance
June 2023 - December 2023
Customer Service Representative
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Resolved customer’s inquiries and complaints for the services that T-Mobile provides via VOIP System and Atlas.
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Collaborate with immediate supervisor if customer is a repeat caller and issue still unresolved to create ticket for further assistance.
Auto Value Professionals - Claims
September 2024 - March 2025
Insurance Cold Caller | Email Marketing
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First contact with Auto Body Shop/Collision Center Managers to establish partnerships for diminished value/total loss services.
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Used DialPad (VOIP) for lead engagement and HubSpot CRM for interaction records.
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Collaborates with marketing/operations teams via MS Teams and Google Workspace for email follow-ups.
Testimonials
Ryan M.
“Good job for a good counter negotiation Rod!"
Nick S.
“I have one problem with Rod, he took responsibility for some task that should be done by his colleague.”
Maximus Z.
"Rod is doing his job well even for a first timer."
Let's Work Together!
Vagallon Street, Barangay Poblacion
San Enrique, Negros Island Region
(+63) 962 929 2257
