Answerly
Answerly is an AI-based chatbot solution designed to enhance customer interactions by allowing businesses to create personalized AI assistants with unique names, characters, and personalities that reflect their brand. It features a Knowledge Hub for training the chatbot using imported data from websites, PDFs, Google Sheets, YouTube, and more via Hybrid Vector Search, enabling adaptive learning and accurate responses. The platform provides 24/7 support, built-in contact forms for unanswered queries, extensive widget customization, webhooks, Chatbot SDK, forms for data collection, calendar embeds for bookings, and support for multiple AI providers like OpenAI and Groq. Additional tools include real-time conversation history, answer risk identification, intelligent display triggers, and seamless website integration.
Pros
- Unique name and character personalization
- Knowledge Hub for training with diverse sources
- Built-in contact form for seamless support
- Stored conversation history for insights
- Extensive widget and assistant customization
- Workspace collaboration and team management
- Webhooks and Chatbot SDK for advanced integration
Cons
- No mobile app
- Complicated for non-tech users
- No multi-language support
- Lacks sentiment analysis
- Limited design customization
- No voice-enabled chatbot
- No direct CRM integration
- No third-party platform integration
Answerly is an artificial intelligence-based chatbot that is designed to enhance and personalise interactions with customers in businesses. It enables businesses to create their unique AI assistant which reflects their brand ethos.
With Answerly, the AI assistant can be personalized by assigning it a unique name and character. These distinct traits can be tailored to reflect your brand ethos, fostering interactive and engaging conversations with your visitors.
The Knowledge Hub in Answerly operates as the storage space of all the information about the business. Users can import existing data from their knowledge base into the Knowledge Hub or even upload and extract information from documents or PDFs.
In Answerly, if the AI assistant cannot address a customer's question, a built-in contact form is triggered. This allows your customers to send a message directly to your business's inbox.
Answerly offers an array of customization options. Widget customization allows you to alter the placement, colours, width and shadow of your chatbot to blend seamlessly with your website design. Assistant customization allows you to personalize the AI assistant's identity.
Answerly utilizes webhooks to provide custom actions based on specific events. This control over widget functionality allows businesses to have more granular control on how the chatbot interacts and responds.
Conversation history in Answerly can be used for business improvement by identifying frequently asked questions, customer pain points, and areas of improvement. These insights can be used to train and refine your AI assistant over time.
Answerly provides 24/7 customer support through an AI chatbot. Once embed on a webpage, the chatbot can engage with customers anytime, answering queries and providing assistance around the clock.
Answerly can be integrated into your existing online platform. With the Instant Embed feature, you can integrate one or more Answerly chatbot widgets onto your website quickly and effortlessly.
Workspace collaboration in Answerly allows teams to collectively manage and improve the performance of the chatbot. You can create a team, invite members and collectively manage and track the chatbot's performance.
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