Hosptial Customer Service Chatbot

Solving customer service problem for hospitals through a chatbot

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Inspiration

Our country has individuals that are not very literate with technologies. Having a language model that answers inquiries is a great step towards stepping into advanced technology.

What it does

It helps patients find the support they need. Hospitals can be very busy, so having a "virtual employee" that aids in customer service can be very beneficial to them and to the patients.

How we built it

To create the chatbot we used the OpenAI API to leverage the newest GPT-4o model. This was built using Python. Our website was built through SquareSpace and to integrate the chatbot with SquareSpace we used Flask and launched our app on Heroku which gave us a link that we inputted in our custom Javascript file that we put on SquareSpace through the 'Code injection' setting.

Challenges we ran into

Deploying the Flask App on Heroku.

Accomplishments that we're proud of

Creating a very well structured chatbot and website. Deploying the app on Heroku.

What we learned

How to use git, OpenAI API, Flask, and using external tools for web development rather than coding it.

What's next for Hosptial Customer Service Chatbot

Allowing to book appointments through the chatbot. Which will then require use of Sessions. This functionality makes the customer much more satisfied with the service.

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