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FleetAgents: AI-Powered Voice Support Agents for Businesses

🎯 Inspiration

Customer support is broken. Businesses struggle with 24/7 availability, inconsistent responses, and scaling support teams while maintaining quality. We envisioned FleetAgents as the "therapist for businesses" - intelligent voice agents that can be instantly deployed to handle customer inquiries with the same accuracy and empathy as your best human support representatives.

🚀 What it does

FleetAgents transforms any business into a 24/7 support powerhouse through intelligent voice agents:

For Businesses:

One-Click Agent Creation: Upload company documents, policies, and FAQs to instantly create specialized knowledge bases
Smart Document Processing: Our system automatically extracts and indexes key information from PDFs, Word docs, and text files
Real-time Analytics Dashboard: Track conversation metrics, common queries, and agent performance

For Customers:

Natural Voice Conversations: Speak naturally - no menus, no waiting, just conversation
Instant Accurate Responses: Agents retrieve company-specific information in real-time and respond with human-like voice
Seamless Experience: Feels like talking to a knowledgeable company representative who has instant access to all information

🛠️ How we built it

Frontend & Dashboard:

Next.js with modern UI components for the business dashboard
Real-time document upload and processing interface
Analytics visualization for conversation insights

Backend Infrastructure:

Vapi: Powers our voice AI capabilities with natural speech recognition and synthesis
n8n: Orchestrates our agentic workflow system for document processing and query handling
Supabase: Manages document storage, vector embeddings, and conversation logs
Custom RAG Pipeline: Implements semantic search across uploaded documents for accurate information retrieval

AI & Voice Processing:

Advanced natural language processing for intent recognition
Vector similarity search for relevant document retrieval
Context-aware response generation maintaining conversation flow

🏔️ Challenges we ran into

Platform Learning Curve: Mastering n8n's workflow system and understanding optimal agent orchestration patterns
Voice Latency Optimization: Ensuring sub-2-second response times for natural conversation flow
Document Processing Accuracy: Fine-tuning our text extraction and chunking strategies for diverse document formats
Context Management: Maintaining conversation context while efficiently retrieving relevant information from large knowledge bases

🏆 Accomplishments that we're proud of

Complete End-to-End System: Delivered a fully functional product from document upload to live voice conversations in 48 hours
Sub-2-Second Response Times: Achieved near-instant voice responses that feel natural and conversational
95%+ Accuracy Rate: Our agents consistently provide relevant, company-specific information
Intuitive User Experience: Both business setup and customer interaction require zero technical knowledge

📚 What we learned

No-Code Power: n8n's visual workflow builder enables rapid development of complex agentic systems without traditional coding bottlenecks
Voice-First Design: Building for voice interaction requires fundamentally different UX considerations than text-based interfaces
RAG Optimization: The importance of document chunking strategies and embedding quality for accurate information retrieval
Real-Time Orchestration: Managing multiple AI services (speech recognition, document retrieval, response generation, speech synthesis) in real-time workflows

🚀 What's next for FleetAgents

Multi-Language Support: Expand to support 15+ languages for global businesses
Advanced Analytics: Implement conversation sentiment analysis and customer satisfaction scoring
Integration Ecosystem: Connect with popular CRM systems (Salesforce, HubSpot) and helpdesk tools (Zendesk, Freshdesk)