Inspiration
The inspiration behind our MR Virtual Technology Support system stems from a keen understanding of the daily challenges faced by individuals worldwide. We recognize that while some problems serve as healthy challenges, others are unnecessary obstacles that waste time and hinder efficiency. These are the issues that, with expert guidance, could be resolved swiftly and effectively.
Additionally, the COVID-19 pandemic has prompted a shift in lifestyles, leading to a surge in remote work opportunities. This change, however, has resulted in reduced accessibility to technical support. Our MR technology is designed to bridge this gap, facilitating a smoother problem-solving process for both tech support personnel and users.
Our initiative is driven by an ambition to refine the way expert assistance is delivered, especially in situations requiring hands-on intervention. From resolving issues like a flat tire, a malfunctioning refrigerator, or factory line troubles, our goal is to deliver instantaneous solutions right to the user's location, bypassing the traditional delays encountered in conventional support methods.
Moreover, our aspiration extends beyond providing immediate solutions. We aim to create an environment where users not only receive solutions but also acquire practical knowledge through real-time, expert-led guidance. This method ensures immediate problem resolution while simultaneously empowering users with valuable skills and knowledge.
What it does
We aim to establish a virtual link between tech support professionals and individuals seeking assistance. This means that when a user requires help, both the user and the tech support simply don their headsets, instantly connecting with each other without the need to travel. Within moments, the tech support can visually guide and annotate the user's problem, whether it's a flat tire or another technical issue, providing step-by-step instructions for resolution. This innovative approach not only enhances the efficiency of problem-solving but also imparts practical skills to users, equipping them to independently handle similar challenges in the future.
How we built it
Our project was created using Unity 2022.3.18f, a cutting-edge development platform renowned for its robust capabilities in creating immersive experiences. To further enhance this project, we utilized the Meta Quest 3, one of the latest and most advanced virtual reality headsets on the market. This choice was pivotal in achieving a high degree of realism and user immersion. Central to our project's functionality is the Meta All in One SDK. This comprehensive software development kit has been instrumental in integrating groundbreaking features like passthrough and hand tracking, which are the cornerstones of our Extended Reality (XR) experience. These features not only elevate the user interaction but also ensure a seamless and intuitive interface. For the multiplayer aspect of our project, we chose Normcore. This decision was driven by Normcore's exceptional performance in hosting multiplayer environments. Its robust framework allows for a smooth, real-time shared experience, essential for collaborative and interactive sessions in our XR environment. By leveraging Normcore's capabilities, we've been able to create a multiplayer platform that is both reliable and engaging, offering users a unique and collective virtual experience.
Challenges we ran into
During the development of our application, we encountered numerous ideation and technical obstacles. Our team experimented with various methods to establish a client-agent connection. Ultimately, we created a dedicated server to facilitate stable and efficient communication.
Accomplishments that we're proud of
We take pride in developing a fully operational UI/UX interactive prototype, incorporating Bezi and a Unity demo app. Notably, this project marked our first venture into creating a multi-player environment. The scenarios and functionalities align seamlessly with our objectives.
What we learned
This project was our inaugural experience with Benzie, Unity, normcore, and participating in a reality hackathon.
What's next for SupportXR
Looking ahead, we plan to enhance SupportXR by integrating additional features and a user-friendly table list. This will assist users in resolving specific issues. Should the project garner positive feedback and successful pitches, our next step will be to advance the technology and strategize for market entry, aiming to aid a broader audience.
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