Support Resources
Technical FAQ
Below are common technical questions relating to EDX software.
Where can I get geodata to work within EDX Wireless' software suite?
Consider our CIRRUS offering for immediate access to geodata at a variety of resolutions and coverage areas. If additional geodata is required, our sales team would be happy to assist you with pricing, delivery times and description of data layers for your specific regions of interest.
What are the basic computer requirements for running EDX software?
Visit: EDX Computer Requirements
How do I install the EDX software?
Visit: EDX Install Documentation
How do I get an updated Bing Map key?
Visit: EDX Bing Overview Video
What should I do if I have a valid subscription but SignalPro says my Cirrus Data is expired?
Visit: Updating Cirrus Data License
How do I log in to SignalPro using Cirrus Licensing?
I am unable to update software successfully
Visit: Update Issues
How do I trade in my hardware key and run SignalPro in the cloud?
Contact sales to learn more about the licensing options available to you and how to switch to a keyless version of SignalPro.
Cirrus FAQ
If I have a perpetual license of SignalPro, can I add licenses on a temporary basis?
Use the Hybrid license option to add any number of licenses you need for specific opportunities or RFP responses on a case-by-case basis.
Can I add modules on a project-by-project basis?
Yes! Add or swap modules at any time, based on the project you are working on or number of users.
Can I track usage?
Yes, track usage across engineers to help determine what is the most efficient number of licenses for your organization.
Do I need a hardware key?
No, Cirrus licensing requires no hardware key.
Can I use my license offline?
Yes, check out your license for use when on the road, in the field or otherwise offline.
Product Release Notes
The past 6 release notes are below. For a full release history visit: Release Notes.
SignalPro & Cirrus Platform
SummaryIssue TypeDescriptionMXX file being deleted when using MCS building filesBugThis has been resolvedlogin issue on VMBugThis has been resolvedCaching issue in new projectBugThis has been resolvedOther login issuesBugThis has been resolved, Microsoft windows...
SignalPro & Cirrus Platform
SummaryIssue TypeDescriptionAffects study resultsCTRL+N was not staring a new project.BugCTRL+N will now start a new project. Live profile to point not handling AMSL properly.BugResolved an issue where the live profile to point feature was not handling the AMSL...
SignalPro & Cirrus Platform
SummaryIssue TypeDescriptionAffects study resultsAnderson 2D propagation model now includes supplemental data for diffraction factors on terrain and buildings.New Feature RequestThe Anderson 2D propagation model has a new Supplemental Data dialog allowing diffraction...
SignalPro & Cirrus Platform
SummaryIssue TypeDescriptionAffects study resultsTSB-88 - remove the Required Tile Reliability check from AggregatedNew Feature RequestThis enhancement requires a check for Bounded and Hess Reliability studies. This has been removed from the Aggregated...
SignalPro & Cirrus Platform
SummaryIssue TypeDescriptionNew Feature to Save/ & Load Study Color SchemesFeatureFor better user flexibility we have implemented a feature to save & load color schemes for different study types, focusing on Ranged and Discrete studies.Where users can create a...
SignalPro & Cirrus Platform
SummaryIssue TypeDescriptionAddition of Per-Subscriber/UE StudiesStudy tree in Project Pane with multiple UE/Subscriber selectionsEnhanced Data Rate Ul and DL StudiesUE Categories Parameter Additions Multiple UE categories used in StudiesMIMO Type and Antenna Config...
Document Downloads
EDX EULA
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