One AI Agent.For
every channel.

Fin delivers unrivaled performance across every channel. Wherever customers reach out, Fin provides fast, accurate, personalized support—ensuring consistent, high-quality customer experiences at scale.

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Voice
Email
Messenger
WhatsApp
Social
Slack
API
Channels hero placeholder
Voice

Natural conversations. Instant answers.

01Fin Voice transforms phone support into a better experience for every caller. Phone conversations feel natural, reflect your brand, and get resolved without IVR menus or long hold times.

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Fig 1.A
Conversations that feel naturalFin speaks with empathy, handles interruptions smoothly, and keeps calls moving with relevant, contextual follow-ups.
Customizable to your brandChoose from distinct voices, add greetings, set availability, and define escalation paths—so every call aligns with your brand and policies.
Integrates with your telephony systemFin connects to your existing telephony infrastructure, unlocking AI-powered phone support without disrupting how your team already works.
Email

Fast, branded resolutions over email

02Fin replies instantly from your domain, in your brand voice, with clarity and accuracy—making email as fast and reliable as any other support channel.

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Fig 2.A
Email UI
Speed that customers noticeFin responds to customers in seconds, turning email into a channel that feels responsive, not delayed.
Channel-native communicationFin responds with clear formatting, cited sources, and thoughtful follow-ups that feel natural in the inbox.
Secure and reliableSpam and phishing attempts are filtered out, so Fin only responds to legitimate customers.
We're fully committed to Fin as our frontline across channels – chat, email, phone, even sales. It's consistent, tireless, and always available. If customers are satisfied, there's no limit to what Fin can handle.
Matt JessellVP of sales operations at Avocado
Messenger

Instant, conversational support over Messenger

03Fin resolves customer queries over Messenger across web, iOS, and Android—while giving you full control over branding and style. Conversations feel clear, natural, and conversational.

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Fig 3.A
Messenger UI
Conversational by designFin replies naturally without quick-reply buttons, follows up if customers go quiet, and shows sources in replies—making conversations smoother and easier to trust.
Completely on-brandCustomize tone, style, and design so replies sound and look like they came directly from your team.
Consistent across devicesWhether customers reach you on web, iOS, or Android, Fin delivers the same clear, high-quality support across devices.
Social messaging

Meet customers on their favorite apps

04Fin provides quick, personal support on WhatsApp, Instagram, Facebook Messenger, and SMS—meeting customers where they already are, with conversations that feel natural and personal.

Fig 4.A
Social UI
Designed for messaging appsFin's replies are designed for messaging apps, so every answer feels at home in Instagram, Messenger, or WhatsApp.
Personal and conversationalConversations feel like a direct line to your brand, building trust and strengthening relationships.
Seamless customer experiencesFrom product questions to order tracking, Fin resolves a wide range of requests within the same channel.
Slack

Fin delivers trusted support in Slack

05Fin supports your customers directly in Slack communities and dedicated Connect channels—resolving questions instantly, with replies that stay threaded and feel native to Slack.

Fig 5.A
Slack UI
Slack-native experienceFin's answers appear naturally in Slack threads, using the same formatting, names, and style your customers expect.
Works alongside your teamControl when Fin responds using triggers and workflows—so Fin and your human agents can collaborate smoothly in shared Slack channels.
Complete visibilityEvery Slack conversation is logged in Intercom, so you can review Fin's answers, track performance, and continuously improve.
Rolling out Fin in Slack and over email was a big moment for us. These are two of our most critical support channels—Slack especially, since it's so public—so we needed it to be flawless. I was amazed at how smooth the rollout actually was. Within days, Fin was confidently resolving a high percentage of questions across both channels.
Jess BergsonHead of CX at Clay
API

Integrate Fin into your custom-built products

06Use Fin's API to embed Fin into your custom app—delivering fast, accurate support wherever your customers need it, without changing your existing systems.

Fig 6.A
API UI
Flexible integrationConnect Fin to custom-built channels—like chatbots, self-service portals, or apps—while keeping your platform's design and flow intact.
Keep your brand front and centerOffer AI-powered support fully under your brand, with no third-party interfaces or external agents in view.
Complete controlDefine exactly how and where Fin responds to ensure the experience fits seamlessly into your customer journey.
FAQs

FAQs

What channels does Fin support?

Fin AI Agent is available on Voice, Email, Messenger, WhatsApp, Instagram, Facebook Messenger, SMS, Slack, and API and delivers unrivalled performance across every channel. Wherever customers reach out, Fin provides fast, accurate, personalized customer service support—ensuring consistent, high-quality experiences at scale.

Is Fin available over API?

Yes. You can use Fin's API to embed Fin AI Agent into your custom apps, chatbots or self-service portals—delivering fast, accurate customer service support wherever your customers need it, without changing your existing systems. You can define exactly how and where Fin responds to ensure the experience fits seamlessly into your customer journey.

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