We understand how frustrating it can be to complete a survey and not receive your points. While most rewards are processed correctly, occasional issues can happen due to:

• Technical errors
• Incomplete survey responses
• Delayed processing times

In these cases, it's best to contact the survey provider directly. Be sure to include proof of completion, such as screenshots or survey IDs, to help their support team investigate your request.

Once your request is submitted, you can typically expect a response within 5 business days, excluding weekends and holidays.

Support Contacts by Survey Provider

CPX Research

To report a missing reward from CPX Research:

1. Go to the CPX Research survey wall through a CPX Research survey from GrabPoints (It is the only way to access the Survey Wall)

2. Click the three stripes (menu) icon in the top-left corner

3. Select "Help"

4. Scroll down and use the contact form to create a support ticket

Include key details like survey date, reference ID, and a screenshot or video link.
If uploading media, you can use an image hosting service like imgbb.com and paste the link in the form.

CINT / Lucid

To report missing points from CINT or Lucid surveys, go to their support page and fill out a ticket.
Include the survey details, date of completion, and any relevant screenshots.

Prime Surveys

To report missing points from Prime Surveys, go to their support page and fill out a ticket.
Include the survey details, date of completion, and any relevant screenshots.

Other providers can only be contacted directly through email such as:

TheoremReach - [email protected]

BitLabs - [email protected] 

Pure Spectrum - [email protected]

Dynata - [email protected]

Grab Cherries - [email protected]

When emailing any of these providers, it is highly recommended to include:

• Your User ID (if available from the app you are using).

• The Name of the Survey and the approximate time you took it.

• Screenshots of the completion screen or the "Thank You" message at the end of the survey.

Need further help? Reach out to our GrabPoints support team via chat, and we’ll assist you in any way we can.

PayPal rewards on GrabPoints are typically delivered within 1 business day, but in some cases, it may take up to 2-3 ** business days** to fully process your payment. Furthermore, trusted users will receive their rewards within minutes.

If you are a new user, it is completely normal to receive your reward within 1 business day.

Common Reasons for Delay:

• Account Security Review: Your account may be undergoing a routine verification to ensure all activity is legitimate. All new accounts are checked and may experience a short delay.

• PayPal Processing Times: Occasionally, PayPal itself may experience delays in processing incoming payments.

• High Volume of Requests: During peak reward times, some redemptions may take a little longer to process.

At GrabPoints, we work hard to ensure that your rewards are delivered quickly and reliably. Most Paypal, Amazon and gift card rewards are processed within 1 business day, and in many cases, users receive their rewards within minutes.

What to Expect

• Typical delivery time: Within 1 business day

• Fastest delivery: Some users receive rewards almost instantly

• Delays: If your account is under review by our security team, processing may take longer

• Unavailable rewards: In rare cases, if a reward becomes temporarily unavailable, we will notify you by email

Before You Reach Out

Please allow at least 5 full business days from the time of your redemption before contacting support about a missing reward. Business days do not include weekends or holidays.

Check Your Email

Sometimes reward notifications can end up in your Spam or Junk folder.
Be sure to:

• Check those folders

• Mark any GrabPoints emails as "Not Spam" or "Safe" to ensure future emails go to your inbox

Still need help after 5 business days?
Our team is here for you. Reach out via Chat and we’ll be happy to assist.

We're sorry to hear you're having issues activating your account! If you haven't received the activation email, please try the following:

1. Check your Spam or Junk folder – Sometimes our emails can end up there by mistake.

2. Once you find the email, select “Mark as safe” or “Not Spam” to make sure you receive future messages from us.

To ensure you don’t miss any important emails, you can also refer to this guide on how to whitelist our email address with your specific email provider:
👉 How to Whitelist Emails

If you still can’t locate the email, feel free to reach out to us through chat so we can help you activate your account manually.

Every member earns points differently—whether it’s through surveys or referrals. To help you make the most of your time on GrabPoints, here are some of the best strategies to boost your earnings:

1. Earn Daily to Unlock Streak Bonuses

   By completing surveys every day, you can build streaks that unlock bonus rewards ranging from 500 to 10,000 points. The longer your streak, the bigger your bonus—so be sure to log in and complete at least one survey daily! Consistency pays off!

2. Explore Survey Partners & Hot Surveys

   Check out top partners like CINT, CPX Research, and TheoremReach—they often have the highest-paying surveys.
   Don't forget to refresh the Hot Surveys section at the top of the page frequently. These are time-sensitive and tend to offer higher payouts.

3. Refer Friends and Earn for Life

   Share your referral link and earn a percentage of your friends’ earnings for as long as they’re active. The more people you refer, the more passive points you can rack up—so spread the word!

4. Use GrabPoints on Both Mobile & Desktop

   Maximize your availability!
   Using GrabPoints on both mobile and desktop means more flexibility—and more chances to complete surveys or tasks wherever you are.

5. Be Honest for Better Survey Matches

   Always provide truthful and consistent answers when filling out surveys. This helps increase your quality score, which gives you access to better, higher-paying surveys. Avoid rushing or providing fake responses—it can hurt your eligibility over time.

6. Stay Active and Keep Earning

   The more engaged you are, the more opportunities you’ll see.
   Checking in regularly helps you discover new surveys, maintain streaks, and stay on top of promos and point boosts. Over time, these habits add up to bigger rewards.

💡 Pro Tip: Stack strategies together

Combine referrals, streaks, and daily surveys to really accelerate your point growth!

Ready to start earning more? Stick with it, stay consistent, and watch your points grow!