Introducing Mattermost Enterprise Advanced: The Future of Multi-Domain Secure Operations – Learn More

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Mattermost Pricing

Plans to accelerate mission critical work in teams and enterprises

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Professional

Channel-centric for team collaboration

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Channel-based collaboration

  • Channels-based messaging including 1-1, group messaging, public and private channels, file sharing, link and media previews across web, PC, Mac, iOS, and Android devices.

  • Call another user to start a 1-1 audio discussion in web, desktop, and mobile experiences with optional screen sharing.

  • Organize discussions within channels using threaded discussions and the thread inbox to follow-up on threaded discussions in addition to channels.

  • Search over messages and files in Mattermost. Core search happens in a relational database and is intended for deployments under 3 million posts and file entries. Beyond that scale, Enterprise Search is recommended.

  • Match your organizations look, feel and brand by customizing the site name, description, login brand image and text, as well as theme colors.

  • Hashtags in channel-based messaging enhance discoverability and organization by allowing users to tag key topics, themes, or initiatives directly within conversations. This makes it easier to filter, search, and follow relevant discussions across teams, improving collaboration and knowledge sharing.

  • Channel categorization helps teams stay organized by grouping related channels into custom sections, making it easier to navigate and prioritize conversations. This improves focus and efficiency, especially in high-volume workspaces where users need to quickly access the most relevant discussions.

  • Multiple languages including English (Australian, US), Bulgarian, Chinese (Simplified and Traditional), Dutch, French, German, Hungarian, Italian, Japanese, Korean, Persian, Polish, Portuguese (Brazil), Romanian, Russian, Spanish, Swedish, Turkish, Ukrainian, and Vietnamese.

  • Enables users to open multiple chat windows simultaneously, enhancing multitasking and productivity. This capability ensures that priority conversations remain visible at all times, enabling users to monitor live updates and engage in multiple discussions without losing track

  • Increase the efficiency of technical teams with compact display views of discussions and tooling notifications integrated in Mattermost channels.

  • Easily move information across Mattermost discussions and technical tooling outputs with built-in support for the Markdown technical formatting standard. Text formatting, code snippets, media embedding, tables, status indicators, and emojis render consistently across the Mattermost user experience and Markdown-compatible tools.

  • Elevate the focus of organizations with the ability for end users to specify the priority of messages as Standard (Default), Important, and Urgent. https://docs.mattermost.com/collaborate/message-priority.html#set-message-priority-beta

  • Mattermost’s Persistent Notifications feature ensures that urgent messages remain visible until acknowledged or replied to, enhancing the visibility of critical communications. Users can configure the frequency and maximum number of repeated notifications, ensuring that important alerts are not missed

Multi-team collaboration

Access controls & automation

Agentic Platform

  • Interactive AI Bot Support in Mattermost enhances collaboration by integrating AI-driven bots that assist with workflows, provide real-time updates, and automate routine tasks. These bots can interact with users and each other, leveraging multiple models and configurations to streamline operations and improve efficiency

  • Mattermost’s Flexible Bring-Your-Own-LLM Integration allows organizations to integrate their privately hosted language models into the Mattermost platform. This feature supports multiple AI/LLM service backends and ensures unified management, observability, and reliability of both private and commercial LLMs, providing a consistent interface and enhanced security for mission-critical operations

  • Ensures that AI-powered assistance in Mattermost operates within strict security boundaries by user, and by channel. This allows organizations to confidently deploy AI in sensitive environments, ensuring that only authorized users can access or generate insights from protected data.

  • Track LLM usage at the user level to optimize performance and costs.

Integrations platform

  • Mattermost’s Integrations Platform offers operational extensibility with pre-packaged, source-available connectors, automations, and templates for rapid and effective systems integration. This platform supports seamless integration with modern toolchains and legacy systems, enhancing workflow automation and collaboration

  • Mattermost’s Integrations Platform enhances operational and DevOps workflows by seamlessly integrating with modern toolchains and legacy systems. This platform supports rapid and effective systems integration with pre-packaged, source-available connectors, automations, and templates, ensuring streamlined collaboration and increased productivity. Mattermost pre-packages integrations with most common developer tools, including Jira, GitHub, GitLab, Zoom, and more.

Support

  • Community support for all Mattermost offerings is available on peer-to-peer forums. Organizations using Mattermost Free to evaluate a future purchase of Mattermost Enterprise can contact sales to apply for early access to commercial support as part of the evaluation process.

  • Professional Support includes business hours support from 8am to 8pm United States Pacific Time (UTC-8 except for U.S. daylight savings time), with next business day response time via email and the Mattermost online ticketing system. For more information, please see this.

 

Enterprise

For Secure Collaborative Workflows

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Everything in Professional, Plus:

Agentic Platform

  • Mattermost supports Sovereign AI, enabling secure, mission-critical operations with full data sovereignty. This feature allows deployment in air-gapped, private, or sovereign cloud environments, ensuring that sensitive data remains under complete control while leveraging AI to streamline workflows, communication, and incident response

  • Contextual Summarization and Composition in Mattermost leverages AI to provide concise summaries and generate relevant content based on the context of discussions. This feature enhances productivity by allowing users to quickly grasp key points and compose responses without reviewing the raw input, ensuring efficient and informed communication

  • Mattermost’s Real-time Channel Briefing feature brings teams together for coordinated remediation and situational awareness. By integrating live transcription, call recordings, and automated summaries, this feature ensures clarity and alignment during high-stakes situations. Critical information, such as chat logs, call transcripts, and audio recordings, are preserved in the Call thread, providing searchable documentation for post-incident analysis and compliance

  • Ensures that AI-powered assistance in Mattermost operates within strict security boundaries by user, and by channel. This allows organizations to confidently deploy AI in sensitive environments, ensuring that only authorized users can access or generate insights from protected data.

  • Mattermost’s Model Context Protocol (MCP) support empowers AI to securely search across enterprise systems and take action in real time—without leaving the Mattermost environment. Through the Universal Connector, AI models can access external tools, retrieve knowledge, and trigger workflows using a standardized, scalable framework. This enables faster, smarter decision-making by turning conversations into context-aware, cross-system actions—securely and at scale.

  • Advanced logging mode in Mattermost provides comprehensive tracking of all system activities, enabling detailed auditing and troubleshooting. This experimental feature allows administrators to capture and analyze extensive trace data, ensuring transparency and aiding in compliance with stringent security and operational standards

  • Mattermost’s Agent-enhanced Search uses semantic understanding and Retrieval-Augmented Generation (RAG) to deliver highly relevant, context-aware answers across your workspace. By combining AI with secure access controls, it not only finds the right information—even when phrased differently—but also summarizes it with references to the original source, so users can trust and verify results. This empowers teams to move faster, make informed decisions, and unlock insights from across systems—all within a secure, mission-ready environment.

  • Enterprise LLM Management in Mattermost empowers organizations to efficiently manage and deploy large language models, enabling granular billing and usage tracking. Assign LLM account authorizations at the user, group, or team level, and track LLM token usage at the user level for optimal performance and accountability.

Real-time Communications

  • Enhance mission-critical communication with Calls featuring Live-Text Transcription and AI Summaries in Mattermost. This capability captures every spoken word in real time and automatically generates concise, AI-powered summaries—ensuring your teams stay aligned, informed, and ready to act, even in fast-paced or high-pressure environments.

  • Elevate secure collaboration with Mattermost Video Integrations, including Pexip, Zoom, and Microsoft Teams. Whether self-hosted for maximum control or integrated with your existing video platforms, Mattermost enables seamless video calls, screen sharing, and chat—right within your channels—ensuring mission-critical communication stays secure, flexible, and fully under your command.

Federated Communications

Critical Infrastructure Hardening

  • Mattermost is available in a FIPS-validated image for FedRAMP compliance, satisfying the US government’s NIST 800-53 standards. This ensures that cryptographic modules used by agencies meet specific security requirements for processing sensitive, classified, or regulated data

  • Mattermost offers a STIG-hardened DISA-approved image, ensuring compliance with the Department of Defense’s Security Technical Implementation Guides (STIGs). This secure configuration standard is critical for maintaining the integrity and security of DoD Information Assurance (IA) and IA-enabled devices and systems, providing a robust solution for processing classified and sensitive information

Workflow automation

  • Collaborative playbooks provide structure, monitoring, and automation for repeatable, team-based processes integrated with the Mattermost platform. They enable seamless coordination across departments, ensuring efficient incident response, software release management, and logistical operations

  • Workflow dashboards provide a centralized view of all ongoing playbooks, enabling teams to track progress, and manage workflows efficiently. With real-time data updates and historical summaries, these dashboards enhance productivity by automating repetitive tasks and empowering teams to focus on strategic initiatives

  • Mobile playbooks bring the power of Mattermost Playbooks to your mobile device, enabling field workers, airmen, and government personnel to collaborate and execute mission-critical workflows on the go. This feature allows users to interact with playbooks, view checklists, and mark items as completed, ensuring productivity and efficiency no matter where they are.

  • Enhanced run reports allow you to analyze and summarize playbook activities, define custom reports, and export those reports in PDF format. This feature provides comprehensive insights into workflow performance, enabling better decision-making and streamlined operations

  • Instantly create a simple checklist, then deploy into a complete organizational playbook in two clicks.

  • AI-assisted summaries and retrospectives reduce time and increase the accuracy of in-progress playbook status updates. Mattermost Agents understands the context of the playbook, the user’s roles and expertise, and the progress the team has made in the playbook channel.

Compliance & administration

Scale & high availability

Work Management

  • Mattermost Boards empower teams to manage projects and mission-critical workflows with visual clarity and precision. With Kanban-style task tracking built into the secure Mattermost platform, teams can plan, prioritize, and execute work efficiently—whether in the office, in the field, or at the tactical edge.

Enterprise mobility

Support

  • Enterprise Support is available 24×7 at all times on all days via email and the Mattermost online ticketing system with a 4-hour response time service-level target. For more information, go here.

  • Available as an additional purchase for Mattermost Enterprise and Enterprise Advanced customers, Mattermost Premier Support offers additional license entitlements for non-production environments, direct access to senior support team members, screen-sharing and audio calling for P1 and P2 tickets, and access to a private channel with Mattermost technical staff. For more information, read this.

  • Available as an additional purchase for Mattermost Enterprise and Enterprise Advanced customers, this is Premier Support delivered by exclusively U.S. citizens. U.S. based customer information is strictly segregated. Escalation to other Mattermost staff anonymizes customer information and requires advance customer approval for exceptions.

 

Enterprise Advanced

For Multi-Domain Secure Operations

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Everything in Enterprise, Plus:

Security-Optimized Mobility

  • Mattermost’s mobile biometrics feature ensures that only the authorized device owner can access the Mattermost application. By leveraging hardware-level security through native biometric authentication (such as Face ID or fingerprint recognition), this feature significantly enhances data security. Administrators can require biometric authentication each time a user attempts to access the app, adding an extra layer of protection for sensitive and classified information

  • Mattermost’s mobile data-at-rest encryption ensures that stored information remains secure even if the device is lost or stolen. The application for Apple iOS and Android devices uses the native OS security architecture to encrypt data-at-rest on mobile devices. Data stored by the Mattermost mobile app resides within the app’s private storage container, isolated by each platform’s rigorous sandboxing model. Users cannot disable this protection.

  • Mobile Screenshot Prevention ensures that sensitive information remains secure by blocking screenshots and screen recordings on the Mattermost mobile app. This feature helps protect classified data from being inadvertently or maliciously captured and shared.

  • Mobile Jailbreak / Root Detection ensures that only secure, uncompromised devices can access Mattermost by detecting and blocking jailbroken or rooted devices. This feature helps protect sensitive data by preventing access from devices that have been tampered with or are running non-standard operating systems

  • Allow PDF documents, videos and images to be viewed but not downloaded to the user’s device. This enables users to view work related materials but keeps sensitive or classified documents within the organization’s control at all times.

Air-gapped & DDIL Environments

  • Mattermost is engineered for secure deployment in air-gapped and government cloud environments, including Amazon GovCloud Azure AGC,and Oracle AGC enabling mission-critical collaboration in disconnected or classified networks. With support for Kubernetes-based orchestration, private container registries, and offline installation packages, Mattermost ensures full operational sovereignty and seamless integration with infrastructure like Azure IL5 and Oracle AGC for U.S. federal and defense agencies

  • The Mattermost for Microsoft Teams App enables organizations to connect their users in Mattermost and in Teams. In disconnected, degraded, intermittent, or limited (DDIL) environments, this integration ensures your teams can continue secure collaboration and workflow execution independently—maintaining operational continuity, even if Teams is inaccessible

  • Mattermost enables local collaboration during outages or in DDIL environments, then automatically syncs all messages and updates across servers once connectivity is restored—ensuring no data is lost and operations stay aligned.

Ultra-High Resiliency

Enterprise mobility

  • Give teams a stronger layer of protection for mobile collaboration—without sacrificing usability. With Intune MAM, organizations can secure Mattermost app data with policy-based controls, prevent data leakage between personal and work apps, and enforce compliance without requiring full device enrollment.

Zero Trust Security

  • Dynamic and granular attribute-based access controls are the foundation of zero trust security. They allow organizations to define custom attributes for users and resources, synchronizing them from various computing systems and data sources

  • Zero Trust channel access control enables administrators to configure channels with policy enforcement using common expression language (CEL) or a simple GUI. This ensures that only users with the required credentials, program access, clearances, and device, network, or environmental data can enter protected channels

  • Organizations can synchronize environmental attributes produced by third-party Network, Endpoint security, Identity, Credential and Access Management, or other Security Management tools to enforce complex and dynamic zero trust policies. These policies can incorporate attributes such as device or asset and network state, Identity and Access Management status, network segmentation, presence and state of endpoint security and response, and anti-virus software on the endpoint, or any other relevant characteristic.

Classified and Sensitive Information Control

  • These customizable per-channel banners ensure the classification or restrictions related to channel purpose are clearly visible to users at all times. This feature aligns with US government regulations that mandate proper notifications about sensitive, classified, or Controlled Unclassified Information (CUI) to ensure compliance and proper handling

  • Data Spillage Handling enables any user to flag and report potential data leakage. Flagged content is immediately suppressed, and a designated security team is notified with context about the potential exposure, including a list of users who may have seen it. After a thorough security review, the post can be cleared or permanently deleted, ensuring sensitive information is managed swiftly and effectively.

  • Burn-on-Read Messages allow Mattermost users to set visibility time limits on messages and posts, ensuring they are removed from endpoints after a set time period. This feature minimizes risks to sensitive data, making it ideal for exchanging sensitive information such as one-time passwords or Social Security Numbers.

Mission Partner Environments

  • Enhances global collaboration by automatically translating channel conversations into each user’s preferred language, reducing friction and improving clarity across multilingual teams. This AI-powered capability ensures that users can navigate and engage with Mattermost environments more intuitively, regardless of language barriers.

* Scheduled to ship by April 2026

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Frequently Asked Questions

Answer:

Mattermost Professional and Mattermost Enterprises licenses are sold as prepaid annual subscriptions based on the number of annual seat licenses purchased, or “seats”. Each seat license purchased entitles a customer to an “activated user”, which is a user registered on a specific Mattermost server and not deactivated. Administrators can view user status in the System Console and activate and deactivate registered users at any time. Deactivated users have history and preferences saved.

Answer:

Yes, Enterprises can inquire about Mattermost Cloud Enterprise, as a single-tenant cloud-managed service for Mattermost Enterprise hosted by Mattermost, Inc. The system is offered on the same Kubernetes-based platform as the self-hosted edition, and managed by Mattermost, Inc.

For more information, contact the Mattermost Sales organization at https://mattermost.com/contact-sales/

Answer:

Please review our U.S. government offerings at https://mattermost.com/solutions/industries/government/ to contact channel partners and resellers. You can also contact Carahsoft regarding Mattermost by phone or email with the information at https://www.carahsoft.com/mattermost.

Answer:

Governmental organizations outside the U.S. that need to procure licenses through resellers can contact the Mattermost sales organization at https://mattermost.com/contact-sales/ to connect with existing resellers by country and geographic region, or to onboard new approved resellers.

Answer:

Please contact the Mattermost sales team at https://mattermost.com/contact-sales/ to find a reseller for your geography and organization. Resellers can read about our partner programs at https://handbook.mattermost.com/operations/sales/partner-programs.

Answer:

During the period of the annual license, when the number of activated users exceeds the number of seat licenses purchased, additional seats should be purchased on a quarterly “true forward” basis. For example, if activated users exceed licensed seats in the first quarter since annual licenses were purchased, then additional seat licenses should be purchased for the remaining three quarters until renewal, with an invoice amount prorated for the annual cost of the license.

Answer:

Please see https://docs.mattermost.com/about/subscription.html

Answer:

Yes, please see the information here.

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