All Systems Operational

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Welcome to Bitso StatusPage. We use this page to inform our community about any issue in our service or products, scheduled and not scheduled maintenances. If you see something published here, you can be sure that we are working hard to resolve it as soon as possible.

Bitso Website 🖥 Operational
90 days ago
100.0 % uptime
Today
Bitso Mobile 📱 Operational
90 days ago
100.0 % uptime
Today
Bitso Alpha 📈 Operational
90 days ago
100.0 % uptime
Today
Bitso Alpha Mobile 📱 Operational
90 days ago
100.0 % uptime
Today
Bitso Trading Engine 🚀 Operational
90 days ago
100.0 % uptime
Today
Bitso API 🤖 Operational
90 days ago
100.0 % uptime
Today
Bitso Transfer 📲 Operational
90 days ago
100.0 % uptime
Today
Bitso Card Operational
90 days ago
100.0 % uptime
Today
Bitso Business Operational
90 days ago
100.0 % uptime
Today
Cryptocurrencies 🌎 Operational
90 days ago
99.99 % uptime
Today
Aave Token (AAVE) Operational
90 days ago
100.0 % uptime
Today
Algorand (ALGO) Operational
90 days ago
100.0 % uptime
Today
ApeCoin (APE) Operational
90 days ago
100.0 % uptime
Today
Arbitrum (ARB) Operational
90 days ago
100.0 % uptime
Today
ATOM (ATOM) - Cosmos Hub Network Operational
90 days ago
100.0 % uptime
Today
Avalanche (AVAX) Operational
90 days ago
100.0 % uptime
Today
Axie Infinity (AXS) Operational
90 days ago
100.0 % uptime
Today
Balancer (BAL) Operational
90 days ago
100.0 % uptime
Today
BAT (BAT) Operational
90 days ago
100.0 % uptime
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Bitcoin Cash (BCH) Operational
90 days ago
100.0 % uptime
Today
Bitcoin (BTC) Operational
90 days ago
100.0 % uptime
Today
Cardano (ADA) Operational
90 days ago
100.0 % uptime
Today
Chainlink Token (LINK) Operational
90 days ago
100.0 % uptime
Today
Chiliz (CHZ) Operational
90 days ago
100.0 % uptime
Today
Compound (COMP) Operational
90 days ago
100.0 % uptime
Today
Curve DAO (CRV) Operational
90 days ago
100.0 % uptime
Today
Dai (DAI) Operational
90 days ago
100.0 % uptime
Today
Dogecoin (DOGE) Operational
90 days ago
100.0 % uptime
Today
dYdX (DYDX) Operational
90 days ago
100.0 % uptime
Today
Enjin (ENJ) Operational
90 days ago
100.0 % uptime
Today
Ether (arb) (ETH) Operational
90 days ago
100.0 % uptime
Today
Ether (eth) (ETH) Operational
90 days ago
100.0 % uptime
Today
EUR stablecoins (EUR) Operational
90 days ago
100.0 % uptime
Today
Fantom (FTM) Operational
90 days ago
100.0 % uptime
Today
Gala (GALA) Operational
90 days ago
100.0 % uptime
Today
Hedera (HBAR) Operational
90 days ago
100.0 % uptime
Today
Lido DAO (LDO) Operational
90 days ago
100.0 % uptime
Today
Litecoin (LTC) Operational
90 days ago
100.0 % uptime
Today
Loopring (LRC) Operational
90 days ago
100.0 % uptime
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Maker (MKR) Operational
90 days ago
100.0 % uptime
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MANA (MANA) Operational
90 days ago
100.0 % uptime
Today
Matic Token (Ethereum network) (MATIC) Operational
90 days ago
100.0 % uptime
Today
Matic Token (Polygon network) (MATIC) Operational
90 days ago
100.0 % uptime
Today
NEAR (NEAR) Operational
90 days ago
100.0 % uptime
Today
OMG Network (OMG) Operational
90 days ago
100.0 % uptime
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PEPE (PEPE) Operational
90 days ago
100.0 % uptime
Today
PAX Gold (PAXG) Operational
90 days ago
100.0 % uptime
Today
Polkadot (DOT) Operational
90 days ago
100.0 % uptime
Today
Quant (QNT) Operational
90 days ago
100.0 % uptime
Today
Sand (SAND) Operational
90 days ago
100.0 % uptime
Today
Shiba Inu (SHIB) Operational
90 days ago
100.0 % uptime
Today
Solana (SOL) Operational
90 days ago
100.0 % uptime
Today
Stellar (XLM) Operational
90 days ago
100.0 % uptime
Today
SushiSwap (SUSHI) Operational
90 days ago
100.0 % uptime
Today
Synthetix (SNX) Operational
90 days ago
100.0 % uptime
Today
Tether USD (Ethereum network) (USDT) Operational
90 days ago
100.0 % uptime
Today
Tether USD (Tron network) (USDT) Operational
90 days ago
100.0 % uptime
Today
The Graph (GRT) Operational
90 days ago
100.0 % uptime
Today
Tigres (TIGRES) Operational
90 days ago
100.0 % uptime
Today
TRON (TRX) Operational
90 days ago
100.0 % uptime
Today
TrueUSD (TUSD) Operational
90 days ago
100.0 % uptime
Today
Uniswap (UNI) Operational
90 days ago
100.0 % uptime
Today
XRP (XRP) Operational
90 days ago
100.0 % uptime
Today
yearn.finance (YFI) Operational
90 days ago
100.0 % uptime
Today
Paris Saint-Germain Fan Token (PSG) Operational
90 days ago
100.0 % uptime
Today
FC Barcelona Fan Token (BAR) Operational
90 days ago
100.0 % uptime
Today
BONK (BONK) - Solana Network Operational
90 days ago
100.0 % uptime
Today
Dogwifhat (WIF) - Solana Network Operational
90 days ago
100.0 % uptime
Today
Render (RENDER) - Solana Network Operational
90 days ago
100.0 % uptime
Today
POPCAT (POPCAT) - Solana Network Operational
90 days ago
100.0 % uptime
Today
Toncoin (TON) - Toncoin Network Operational
90 days ago
99.97 % uptime
Today
Mexican pesos (MXN) 🇲🇽 Operational
90 days ago
100.0 % uptime
Today
Bank Transfer (SPEI) Operational
90 days ago
100.0 % uptime
Today
Debit Card Transfer Operational
90 days ago
100.0 % uptime
Today
Mobile Phone Transfer Operational
90 days ago
100.0 % uptime
Today
Argentine pesos (ARS) 🇦🇷 Operational
90 days ago
99.99 % uptime
Today
Bank Transfer (COELSA) Operational
90 days ago
99.99 % uptime
Today
Brazilian reais (BRL) 🇧🇷 Operational
90 days ago
100.0 % uptime
Today
PIX Operational
90 days ago
100.0 % uptime
Today
TED Operational
90 days ago
100.0 % uptime
Today
Colombian Pesos Operational
90 days ago
100.0 % uptime
Today
Bank Transfer Operational
90 days ago
100.0 % uptime
Today
USD stablecoins (USD) Operational
90 days ago
100.0 % uptime
Today
Ether ERC20 Token Operational
90 days ago
100.0 % uptime
Today
Bank Transfer Operational
90 days ago
100.0 % uptime
Today
Solana SPL Token Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
Today
2FA Operational
90 days ago
100.0 % uptime
Today
Phone Verification Operational
90 days ago
100.0 % uptime
Today
Identity Proofing Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

COELSA Network Maintenance impacting ARS transactions | Jan 31st, 2026 Jan 31, 2026 05:00-09:00 UTC

The COELSA network will undergo scheduled maintenance on Jan 31st from 02:00 to 06:00 ART.

During this time, you may experience service degradation in our Argentinian pesos (ARS) deposit and withdrawal services.

We apologize for any inconvenience this may cause and appreciate your understanding. We recommend planning your transactions to avoid any disruptions.

Rest assured that your funds will remain secure at all times.

If you require further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com.

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La red COELSA estará realizando un mantenimiento programado el 31 de enero desde las 02:00 hasta las 06:00 ART.

Durante este período, es posible que experimentes interrupciones o degradación en nuestros servicios de depósitos y retiros en pesos argentinos (ARS).

Disculpa las molestias que esto pueda ocasionar. Te recomendamos planificar tus transacciones con anticipación para evitar interrupciones.

Tus fondos permanecerán seguros en todo momento.

Si requieres asistencia, no dudes en contactar a nuestro equipo de Atención a Clientes en https://support.bitso.com.

Posted on Jan 20, 2026 - 17:31 UTC

Bitso General Maintenance | Feb 4th, 2026 Feb 4, 2026 09:00-11:00 UTC

On Wednesday, February 4th, from 09:00 to 11:00 UTC, we will be performing general maintenance to improve our services.

During this 2-hour window, the following services will be unavailable:

- All fiat and crypto deposit services
- All fiat and crypto withdrawal services
- Trading
- Conversions
- Stock operations

We expect all services to resume normal operations immediately following the completion of the maintenance. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve the reliability and performance of our systems.

Rest assured, your funds will remain secure at all times.

If you need further assistance, please contact our Customer Support team at https://support.bitso.com/.

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El miércoles, 4 de febrero, a partir de las 03:00 MXT | 04:00 COT | 06:00 ART y con una duración de 2 horas, realizaremos un mantenimiento general para mejorar nuestros servicios.

Durante este período, los siguientes servicios no estarán disponibles:

- Todos los servicios de depósito en moneda fiduciaria y crypto.
- Todos los servicios de retiro en moneda fiduciaria y crypto.
- Trading
- Conversiones
- Operativa de acciones

Esperamos que todos los servicios reanuden sus operaciones normales inmediatamente después de la finalización del mantenimiento. Ofrecemos disculpas por cualquier inconveniente que esto pueda causar y agradecemos su comprensión mientras trabajamos para mejorar la fiabilidad y el rendimiento de nuestros sistemas.

Tenga la seguridad de que sus fondos permanecerán seguros en todo momento.

Si necesita asistencia adicional, por favor contacte a nuestro equipo de Soporte al Cliente en https://support.bitso.com/.

--------------------------------------------------------

Na quarta-feira, 4 de fevereiro, das 03:00 às 05:00 BRT, estaremos realizando manutenção geral para aprimorar nossos serviços.

Durante esta janela de 2 horas, os seguintes serviços estarão indisponíveis:

- Todos os serviços de depósitos fiduciários e de criptomoedas
- Todos os serviços de saques fiduciários e de criptomoedas
- Trading
- Conversões
- Operações com ações

Esperamos que todos os serviços retomem as operações normais imediatamente após a conclusão da manutenção. Pedimos desculpas por qualquer inconveniente que isso possa causar e agradecemos a sua compreensão enquanto trabalhamos para melhorar a confiabilidade e o desempenho dos nossos sistemas.

Tenha a certeza de que os seus fundos permanecerão seguros em todos os momentos.

Se precisar de assistência adicional, por favor, entre em contato com a nossa equipe de Suporte ao Cliente em: https://support.bitso.com/.

Posted on Jan 22, 2026 - 16:54 UTC
Requests
Fetching
Jan 29, 2026
Resolved - The issue affecting crypto withdrawals has been fully resolved. All stuck transactions have been processed, and services on the Polygon network are operating normally.

We appreciate your patience and apologize for any inconvenience this may have caused.

If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com/

---------------

El problema que afectaba los retiros de cripto ha sido resuelto por completo. Todas las transacciones afectadas han sido procesadas y los servicios en la red Polygon operan con normalidad.

Agradecemos tu paciencia y nos disculpamos por cualquier inconveniente que esto haya causado.

Si necesita ayuda o tiene alguna consulta, comuníquese con nuestro equipo de soporte en https://support.bitso.com/

---------------

O problema que afetava os saques de cripto foi totalmente resolvido. Todas as transações retidas foram processadas e os serviços na rede Polygon estão operando normalmente. Agradecemos a sua paciência e pedimos desculpas por qualquer inconveniente causado.

Caso precise de qualquer assistência, entre em contato com nossa equipe de Suporte ao Cliente em https://support.bitso.com/

Jan 29, 15:04 UTC
Monitoring - We have successfully cleared all affected transactions and have re-enabled withdrawals on the Polygon network. Our team is currently monitoring the system to ensure continued stability.

Thank you for your patience while we resolved these provider-related delays.

---------------

Hemos procesado con éxito todas las transacciones afectadas y hemos reactivado los retiros en la red Polygon. Nuestro equipo se encuentra monitoreando el sistema para asegurar una estabilidad continua.

Agradecemos tu paciencia mientras resolvíamos estos retrasos relacionados con el proveedor.

---------------

Processamos com sucesso todas as transações retidas e reativamos os saques na rede Polygon. Nossa equipe está monitorando o sistema para garantir a estabilidade contínua.

Agradecemos a sua paciência enquanto resolvíamos esses atrasos relacionados ao provedor.

Jan 29, 14:52 UTC
Update - We are continuing to resolve the processing delays caused by a third-party provider issue.

While most services are recovering, we have temporarily suspended all withdrawals on the Polygon network to ensure the safety of your funds and prevent further stuck transactions.

We are working to restore Polygon connectivity as quickly as possible and will provide another update once the service is back online.

---------------

Seguimos trabajando en resolver los retrasos en el procesamiento causados por un problema con un proveedor externo.

Si bien la mayoría de los servicios se están restableciendo, hemos suspendido temporalmente todos los retiros en la red Polygon para garantizar la seguridad de tus fondos y evitar que más transacciones se queden retenidas.

Estamos trabajando para restaurar la conectividad de Polygon lo antes posible y compartiremos una nueva actualización en cuanto el servicio se haya restablecido.

---------------

Continuamos trabalhando para resolver os atrasos no processamento causados por um problema em um provedor externo.

Embora a maioria dos serviços esteja se recuperando, suspendemos temporariamente todos os saques na rede Polygon para garantir a segurança dos seus fundos e evitar que mais transações fiquem retidas.

Estamos trabalhando para restaurar a conectividade da rede Polygon o mais rápido possível e enviaremos uma nova atualização assim que o serviço estiver normalizado.

Jan 29, 14:03 UTC
Update - We are continuing to investigate this issue.
Jan 29, 09:03 UTC
Investigating - Due to some issue at provider end we experienced delays in processing crypto withdrawals.
Our engineering team is already working to reprocess all the stuck withdrawals . Although new withdrawals are flowing as usual .
An update will be shared once new information is available.
If you need further assistance, please contact us through our Help Center at https://support.bitso.com/

Jan 29, 08:49 UTC
Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

Jan 26, 2026
Resolved - This incident has been resolved.
Jan 26, 23:46 UTC
Investigating - We are currently experiencing delays with some Colombian Peso (COP) withdrawals. Our team has identified an operational issue affecting some transactions.
Our team is working on returning our services to normal. We apologize for any inconvenience this may cause.
Rest assured that your funds remain secure.

-----------

Estamos experimentando retrasos en algunos retiros de Pesos Colombianos (COP). Nuestro equipo ha identificado un problema operativo que afecta a ciertas transacciones y ya se encuentra trabajando para normalizar el servicio lo antes posible.
Lamentamos cualquier inconveniente que esto pueda causar.
Tenga la seguridad de que sus fondos permanecen seguros.

Jan 26, 21:33 UTC
Completed - The scheduled maintenance has been completed.
Jan 26, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 02:00 UTC
Scheduled - One of our service providers will conduct scheduled maintenance on Jan 25th at 23:00 ART with a duration of 2 hours.

During this time, you may experience service degradation in our Argentinian pesos (ARS) deposit and withdrawal services.

We apologize for any inconvenience this may cause and appreciate your understanding. We recommend planning your transactions to avoid any disruptions.

Rest assured that your funds will remain secure at all times.

If you require further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com.

-----------------------------

Uno de nuestros proveedores realizará tareas de mantenimiento programadas el 25 de enero comenzando a las 23:00 ART y con una duración de 2 horas.

Durante este período, es posible que experimentes interrupciones o degradación en nuestros servicios de depósitos y retiros en pesos argentinos (ARS).

Disculpa las molestias que esto pueda ocasionar. Te recomendamos planificar tus transacciones con anticipación para evitar interrupciones.

Tus fondos permanecerán seguros en todo momento.

Si requieres asistencia, no dudes en contactar a nuestro equipo de Atención a Clientes en https://support.bitso.com.

Jan 20, 17:28 UTC
Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026
Resolved - This incident has been resolved.
Jan 23, 04:15 UTC
Investigating - On Wednesday, Jan 21st between 19:39 and 22:20 CST, a configuration issue prevented some system notifications and API updates for deposit statuses.

During this window, webhook triggers and API status updates may have been delayed or missed.

All funds and operations are safe and were processed correctly. We are currently recovering and resending the missing messages to ensure your system records are complete.

We will provide an update as soon as we have more information. Thank you for your patience.

-----------------------

El miércoles 21 de enero, entre las 19:39 y las 22:20 CST, un problema de configuración impidió el envío de algunas notificaciones del sistema y actualizaciones de la API para los estados de depósitos.

Durante este periodo, los webhooks y las actualizaciones de estado en la API pudieron presentar retrasos o fallas.

Todos los fondos y operaciones están seguros y se procesaron correctamente. Actualmente estamos recuperando los mensajes faltantes para reenviarlos y asegurar que los registros en sus sistemas estén completos.

Proporcionaremos una actualización en cuanto tengamos más información. Agradecemos su paciencia.

Jan 22, 16:13 UTC
Jan 22, 2026
Jan 21, 2026
Completed - The maintenance activity was cancelled.
Jan 21, 18:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 18:00 UTC
Scheduled - On January 21st, starting at 18:00 UTC, the Hedera Mainnet Blockchain will perform an upgrade that is expected to last 1 hour. During this period, HBAR deposits and withdrawals over the Hedera network will be temporarily disabled.

Please plan your transactions accordingly to avoid the disruption.

Rest assured that your funds remain secure at all times.

If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com/

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El 21 de enero, comenzando a las 12:00 MXT | 13:00 COT | 15:00 ART, Hedera llevará a cabo una actualización en su red principal con una duración estimada de 1 hora. Durante este periodo, los depósitos y retiros de HBAR en la red Hedera estarán temporalmente deshabilitados.

Por favor, planifica tus transacciones con anticipación para evitar las interrupciones.

Ten la seguridad de que tus fondos permanecerán seguros en todo momento.

Si necesita ayuda o tiene alguna consulta, comuníquese con nuestro equipo de soporte en https://support.bitso.com/

------------------------------------------------------------------

No dia 21 de janeiro, começando às 15:00 BRT, a rede principal Hedera realizará uma atualização que levará aproximadamente 1 hora. Durante esse período, os depósitos e saques de HBAR na rede Hedera serão desativados.

Por favor, planeje suas transações com antecedência para evitar as interrupções.

Para sua tranquilidade, lembramos que seus fundos permanecem seguros a todo momento.

Caso precise de qualquer assistência, entre em contato com nossa equipe de Suporte ao Cliente em https://support.bitso.com/

Jan 15, 18:00 UTC
Completed - The scheduled maintenance has been completed.
Jan 21, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 05:00 UTC
Scheduled - We will conduct scheduled maintenance on Tuesday, January 20th, 2026, from 23:00 to 23:30 MXT. During this maintenance, deposits and withdrawals for MXN will not be available.

We expect the services to resume normal operations immediately following the completion of the maintenance. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve the reliability and performance of our systems.

Rest assured, your funds will remain secure at all times.

If you need further assistance, please contact our Customer Support team at https://support.bitso.com/.

------------------------------------------------

Llevaremos a cabo un mantenimiento programado el martes 20 de enero del 2026, desde las 23:00 hasta las 23:30 MXT.

Durante este mantenimiento, los depósitos y retiros de MXN no estarán disponibles.

Esperamos que los servicios se reanuden con normalidad inmediatamente después de la finalización del mantenimiento. Lamentamos cualquier inconveniente que esto pueda causar y agradecemos su comprensión mientras trabajamos para mejorar la confiabilidad y el rendimiento de nuestros sistemas.

Tenga la seguridad de que sus fondos permanecerán seguros en todo momento.

Si necesita ayuda adicional, comuníquese con nuestro equipo de Atención al Cliente en https://support.bitso.com/.

Jan 15, 02:04 UTC
Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.