All Systems Operational

πŸ’¬ Live Chat Operational
πŸ“ž Meet Operational
πŸ“§ Email Operational
πŸ€– AI ALF Operational
⚑️ Add-ons Operational
πŸ” Integration Operational
πŸ—‚οΈ Contacts Operational
πŸ§‘β€πŸ’» Customer Support Interface Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[Important Notice] Scheduled Maintenance for Channel.io Main DB Upgrade May 24, 2026 04:00-05:00 KST

Update - We will be undergoing scheduled maintenance during this time.
May 18, 2026 - 18:41 KST
Update - We will be undergoing scheduled maintenance during this time.
May 18, 2026 - 16:18 KST
Scheduled - To enhance service stability and security, we will be performing the main database (DB) upgrade. Below are the details of the scheduled maintenance.

Maintenance Schedule

Date: Saturday, May 23, 2026 EDT / Sunday, May 24, 2026 KST
Time: Starting at 3:00 PM EDT / 4:00 AM KST
Duration: Approximately 1 hour

Service Impact

During the maintenance period, all Channel.io services will be unavailable. Services will be automatically resumed upon completion.

Notice Document

English: maintenance-notice-May-24-en
ν•œκ΅­μ–΄: maintenance-notice-May-24-ko
ζ—₯本θͺž: maintenance-notice-May-24-ja

If you have any questions regarding this notice, please contact us via Channel.io.
Apr 24, 2026 - 11:55 KST
May 18, 2026
Issue detected with Channel Talk system
Resolved - The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

- Incident Time: May 18, 2026 10:03 ~ 11:14 (KST) (approximately 71 minutes)
- Affected Scope: Delays in inbox loading, IVR response, and App Store settings screen access in some environments during the incident period
- Cause: Repeated data lookup requests in App Store-related features caused a temporary surge in load on the server managing the data, which also delayed other requests using the same server.
- Resolution: The processing path causing the load was temporarily disabled to restore service. Going forward, the affected processing will be separated into its own flow, and frequently used information will be stored in advance for faster access. We have also adjusted request volume and processing time to prevent similar load from accumulating again.

We will continue to strengthen monitoring to prevent similar issues from occurring again.
May 18, 11:37 KST
Monitoring - A fix has been implemented and we are monitoring the results.
May 18, 11:06 KST
Investigating - Channel Talk system is experiencing an issue. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
May 18, 10:32 KST
May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026
Issue detected with Channel Talk system
Resolved - The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.


Incident Time: May 14, 2026, 19:47 – 20:03 (KST)
Scope of Impact: Temporary unavailability of the Channel Talk admin application, including disruptions to auto-assignment and agent status updates.

Cause: Temporary system overload during a deployment for product improvements.

Resolution: Resolved the overload by scaling up the database servers and performing a rollback.
May 14, 20:22 KST
Monitoring - We have identified the cause of the current outage and have taken corrective action. We are currently monitoring the service for stabilization. We will provide you with an update as soon as we confirm the detailed cause. We apologize for any inconvenience this may have caused.
May 14, 19:56 KST
Investigating - Channel Talk system is experiencing an issue. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
May 14, 19:49 KST
May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026
Temporary issue detected with Contacts feature
Resolved - The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

- Incident Time: May 4, 2026 09:59 ~ 13:17 (KST) (approximately 3 hours 18 minutes)
- Affected Scope: Intermittent delays and failures in customer contact lookups and marketing recipient lookups in some channels during the incident period
- Cause: Load was concentrated on some servers handling data, causing temporary delays and intermittent failures
- Resolution: Initial load balancing has been completed, and additional stabilization work will follow.


Temporary issue has been detected with Contacts feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
May 4, 10:00 KST
← Incident History Powered by Atlassian Statuspage