Update - We are continuing to work on a fix for this issue.
May 16, 2026 - 09:49 UTC
Identified - We are running a mandatory maintenance activity across a few of our customers’ servers regarding infrastructure stability upgrades. This will require us to restart the servers which will introduce a brief service interruption. We are expecting the Cloudways Platform to remain fully operational during this activity. This is an ongoing activity and we will provide further updates here. Thank you for your trust in Cloudways.
May 16, 2026 - 09:47 UTC
Update - We are still working closely with AWS to resolve this issue. AWS services remain impacted, and our team continues to monitor the situation and coordinate with AWS for a resolution. We will share further updates on this status page as more information becomes available. We sincerely apologize for the inconvenience caused and appreciate your patience.
Mar 09, 2026 - 19:11 UTC
Update - AWS is currently experiencing a power outage affecting two of its three data centers in Bahrain. The remaining center is currently over capacity, leading to widespread service failures. Since backups are hosted in the same region, recovery is dependent on AWS restoring local power and connectivity. We are monitoring the situation 24/7 and will update you the moment services begin to recover.
Mar 02, 2026 - 18:28 UTC
Identified - Our upstream provider, Amazon Web Services (AWS), is currently experiencing a connectivity and power outage in the Bahrain region, impacting instances hosted in the ME-SOUTH-1 region.
Their technical teams are actively investigating the issue and working to restore services as quickly as possible. We regret the inconvenience this may cause.
Mar 02, 2026 - 08:05 UTC
Update - We are still working closely with AWS to resolve this issue. AWS services remain impacted, and our team continues to monitor the situation and coordinate with AWS for a resolution. We will share further updates on this status page as more information becomes available. We sincerely apologize for the inconvenience caused and appreciate your patience.
Mar 09, 2026 - 19:10 UTC
Identified - AWS is reporting a power outage affecting two Availability Zones in the UAE region. The massive load on the remaining zone is causing widespread disruptions. As backups are localized to this region, they are also impacted. We are tracking AWS updates closely and will notify you as soon as the service is restored.
Mar 02, 2026 - 18:30 UTC
Investigating - Our upstream provider, Amazon Web Services (AWS), is currently experiencing a connectivity and power outage in the UAE region, impacting instances hosted in the ME-CENTRAL-1 region.
Their technical teams are actively investigating the issue and working to restore services as quickly as possible. We regret the inconvenience this may cause.
Mar 01, 2026 - 13:53 UTC
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Past Incidents
May 18, 2026
No incidents reported today.
May 17, 2026
No incidents reported.
May 16, 2026
Unresolved incident: MANDATORY MAINTENANCE: Server Restart Required.
Completed -
The scheduled maintenance has been completed.
May 11, 21:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 15:45 UTC
Scheduled -
Our cloud provider has recommended upgrading several Kubernetes clusters to maintain platform reliability and address underlying technical requirements. As part of our proactive infrastructure maintenance strategy, we will be performing scheduled cluster upgrades and maintenance activities from 8:45 AM Pacific Standard Time (PST) onwards.
During this maintenance window, some customers may experience brief service interruptions or temporary performance degradation. However, the platform will remain operational throughout the activity, and our teams will closely monitor the environment to minimize impact and ensure service stability.
The anticipated time to complete this activity is 2:00 PM Pacific Standard Time (PST) onwards.
May 11, 15:40 UTC
Resolved -
This incident has been resolved.
May 9, 01:15 UTC
Investigating -
We have Identified that Let's Encrypt experiencing API service outage. Their team is currently investigating the issue. We will provide updates as soon as more information becomes available. We sincerely apologize for any inconvenience this may cause
May 8, 20:08 UTC
Resolved -
This incident has been resolved.
May 8, 11:54 UTC
Monitoring -
The service disruption affecting Cloudways customers hosted on VULTR infrastructure in the Sydney and Melbourne regions has now been resolved by the VULTR team.
We are continuing to monitor the situation closely to ensure services remain stable. Further updates will be shared if required.
Thank you for your patience and understanding.
May 8, 08:07 UTC
Investigating -
We are currently experiencing service disruption affecting Cloudways customers hosted on VULTR infrastructure in the Sydney and Melbourne regions.
The VULTR team is actively investigating the issue, and we are closely monitoring the situation. We will share further updates as soon as more information becomes available.
Thank you for your patience and understanding.
May 8, 05:45 UTC
Completed -
The scheduled maintenance has been completed.
May 6, 19:00 UTC
Update -
Scheduled maintenance is still in progress. We will provide updates as necessary.
May 6, 10:11 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 09:00 UTC
Scheduled -
We will be performing a rolling update of the Apache HTTP Server across our all servers. This update upgrades Apache from version 2.4.66 to 2.4.67.
Activity Time: Activity start time: 6th May, 09:00 UTC Activity end time: 6th May, 19:00 UTC
Impact Area:
Security: Cloudways users are not impacted by the recently detected vulnerability (CVE-2026-23918) in Apache v2.4.66 due to our platform’s security configurations. However, we are proactively updating to the latest stable version (2.4.67) to ensure continued server hardening. Service Restart: Please note that Apache will restart once during this update to apply the changes. Your site may experience a brief interruption during this period. Duration: This update is being rolled out in phases and may take up to 10 hours to complete across the entire fleet.
We will promptly inform you as soon as this maintenance is complete. Thank you for your patience and understanding as we work to improve your experience. If you have any questions, please feel free to reach out to our support team.
May 6, 08:41 UTC
