Resolved -
Xero is now stable and all customers should be able to use the platform normally. We have not observed any further disruption since our last update and are confident the platform is operating as expected.
We sincerely apologise for the series of incidents over the past week and the impact this has had on your business. We know how much you rely on Xero, and we did not meet the standard you deserve.
May 18, 15:40 NZST
Update -
We're aware of an outage affecting customers between 12:21 and 12:24 AM UTC. Xero is now stable and operating normally.
We're sorry for the disruption, particularly given the recent outages. Our engineering team is monitoring closely and will update this page if anything changes.
May 15, 13:21 NZST
Update -
Our team has resolved a recent outage our customers experienced from 11:02pm-11:07pm UTC. Xero is now stable and customers should be able to use the platform normally. Our engineering teams will continue to monitor closely to ensure everything remains on track.
We apologise for any inconvenience this has caused and appreciate your patience during this time.
May 11, 15:23 NZST
Monitoring -
Our team has resolved the issue impacting customers. Xero is now stable and customers should be able to use the platform normally. Our engineering teams will continue to monitor closely to ensure everything remains on track.
We apologise for any inconvenience this has caused and appreciate your patience during this time.
May 11, 12:36 NZST
Update -
We're seeing recovery of our systems, and are continuing to investigate this issue.
May 11, 12:07 NZST
Investigating -
We are aware our API customers trying to integrate or use the Xero API are experiencing issues. Our team is investigating this with urgency.
May 11, 11:57 NZST
