Resolved -
This incident has been resolved.
May 11, 08:33 CDT
Update -
We will be performing additional maintenance on Prod25 that will result in a short period of downtime (10-15 minutes). This will be completed in the next 1-2 hours. A follow-up message will be posted when the maintenance begins and when the maintenance is completed.
May 9, 16:18 CDT
Monitoring -
All systems are working normally. We will continue to monitor performance over the weekend. Additional information will posted as it becomes available.
May 8, 17:58 CDT
Update -
Access has been restored for most customers on Prod25. We are still working to restore access for a subset of customers. Some customers will be subject to data loss due to the outage. If you have experienced data loss, please reach out to our support team at 325-223-9300 or Support@TCPSoftware.com for assistance.
May 8, 15:54 CDT
Update -
Access has been restored for customers on Prod60. Some customers may experience 1-3 hours of data loss depending on working hours. If you have experienced data loss, please reach out to our support team at 325-223-9300 or Support@TCPSoftware.com for assistance.
May 8, 14:01 CDT
Update -
We are continuing to work through our restore processes following an outage declared by AWS which they are still working to address. The issue was caused by a cooling system failure in one of their Availability Zones, which has impacted our infrastructure. Our team is actively working through restoration efforts to bring our services back.
May 8, 12:08 CDT
Update -
We are continuing to work through our restore processes following an outage declared by AWS which they are still working to address. The issue was caused by a cooling system failure in one of their Availability Zones, which has impacted our infrastructure. Our team is actively working through restoration efforts to bring our services back.
May 8, 10:57 CDT
Update -
We are continuing to work through our restore processes following an outage declared by AWS which they are still working to address. The issue was caused by a cooling system failure in one of their Availability Zones, which has impacted our infrastructure. Our team is actively working through restoration efforts to bring our services back.
May 8, 09:53 CDT
Identified -
We are continuing to work through our restore processes following an outage declared by AWS which they are still working to address. The issue was caused by a cooling system failure in one of their Availability Zones, which has impacted our infrastructure. Our team is actively working through restoration efforts to bring our services back.
We sincerely apologize for the disruption and thank you for your continued patience.
May 8, 08:55 CDT
Update -
We are continuing to investigate this issue.
May 7, 20:52 CDT
Update -
We are continuing to investigate this issue.
May 7, 20:18 CDT
Update -
We are continuing to investigate this issue.
May 7, 20:03 CDT
Investigating -
We are aware of reports of elevated response times and intermittent errors affecting some users. We have identified the issue as stemming from our infrastructure provider and are actively monitoring while they work toward resolution. Updates to follow.
May 7, 19:47 CDT
