Withdrawal Delays on Multiple Assets
Update - We are continuing to wait for a full resolution from our MPC provider. Earlier a fix was declared but after some time the system degraded and transactions are now blocked again. All withdrawals will be processed as soon as this issue has been resolved.
Jan 29, 2026 - 10:50 UTC
Monitoring - Our MPC provider has deployed a fix and we have observed withdrawals going out gradually now. We will keep monitoring and update once all delayed withdrawals are processed.
Jan 29, 2026 - 07:32 UTC
Identified - Withdrawals are delayed due to an issue with our MPC provider. We are working with them to resolve the issue and get the withdrawals out on chain as soon as possible.
Jan 29, 2026 - 06:37 UTC
Investigating - Our team is aware of delays with processing withdrawals on multiple crypto assets. We are actively investigating the issue and will share an update once root cause is identified.
Jan 29, 2026 - 06:12 UTC

About This Site

Welcome to the zerohash Status Page. This is your official source for real-time operational status, system health updates, and scheduled maintenance announcements for zerohash.

Uptime over the past 90 days. View historical uptime.
Core Resources Degraded Performance
90 days ago
99.82 % uptime
Today
PARTICIPANTS Operational
90 days ago
99.84 % uptime
Today
TRANSACT Operational
90 days ago
99.84 % uptime
Today
TRADING Operational
90 days ago
99.44 % uptime
Today
DEPOSIT & WITHDRAWAL Degraded Performance
90 days ago
100.0 % uptime
Today
ACCOUNTS Operational
90 days ago
100.0 % uptime
Today
SDK Operational
90 days ago
100.0 % uptime
Today
ONBOARDING Operational
90 days ago
100.0 % uptime
Today
DEPOSIT & WITHDRAWAL Operational
90 days ago
100.0 % uptime
Today
PROFILE Operational
90 days ago
100.0 % uptime
Today
CRYPTO BUY & SELL Operational
90 days ago
100.0 % uptime
Today
FUND Operational
90 days ago
100.0 % uptime
Today
CRYPTO ACCOUNT LINK Operational
90 days ago
100.0 % uptime
Today
CLOB Operational
90 days ago
100.0 % uptime
Today
FIX Gateway Operational
90 days ago
100.0 % uptime
Today
REST Gateway Operational
90 days ago
100.0 % uptime
Today
Web Applications Operational
90 days ago
100.0 % uptime
Today
Client Portal Operational
90 days ago
100.0 % uptime
Today
Secondary Portal Operational
90 days ago
100.0 % uptime
Today
Website Operational
90 days ago
100.0 % uptime
Today
Websockets Operational
90 days ago
100.0 % uptime
Today
Balance Subscription Operational
90 days ago
100.0 % uptime
Today
Price Subscription Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
PARTICIPANTS Operational
90 days ago
100.0 % uptime
Today
PAYMENTS Operational
90 days ago
100.0 % uptime
Today
ACCOUNT FUNDING Operational
90 days ago
100.0 % uptime
Today
TRADES Operational
90 days ago
100.0 % uptime
Today
ASSETS Operational
90 days ago
100.0 % uptime
Today
ACCOUNTS Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jan 29, 2026

Unresolved incident: Withdrawal Delays on Multiple Assets.

Jan 28, 2026
Delayed BTC Withdrawals
Resolved - All delayed withdrawals have been processed and incoming transactions are being processed as normal now. Issue is resolved. Thanks for your patience while we worked through this.
Jan 28, 02:40 UTC
Monitoring - A fix has been implemented and we've seen delayed transactions processing as expected. We are monitoring the queue of delayed transactions and will confirm once all have been processed.
Jan 28, 01:21 UTC
Update - We are still actively working with our MPC provider to resolve the delayed BTC withdrawals. Unfortunately, we do not have an ETA this moment, but will provide additional updates as soon as we can.
Jan 28, 00:38 UTC
Investigating - We are aware of a delay of processing Bitcoin (BTC) crypto withdrawals. We are actively investigating the issue with our MPC provider, and will provide updates as soon as we can. Impacted transactions will be sent on-chain automatically following issue resolution.
Jan 27, 22:44 UTC
Jan 27, 2026
Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026
Elevated 503 Errors on Multiple Endpoints
Resolved - The incident has been resolved. All systems are healthy and back online again following the reboot and rollout of final fixes in all environments.
Jan 22, 10:12 UTC
Monitoring - Status Update: The reboot was successful and we are seeing positive results as our applications come back online. We are still actively monitoring the situation as we work to ensure everything is back to a stable and healthy state. We have also started to process a large backlog of transactions.

As of now, we are estimating a resolution of ~1 hour but we will continue to provide updates should anything change.
Jan 22, 09:30 UTC
Update - Current status: In-Progress

The backup has been complete and we are now working on rebooting the messaging system and restoring all of the data. Following that, we will work on getting all of the impacted services back online as quickly as possible. In tandem, a fix for the underlying root cause of the outage has been prepped and will be rolled out accordingly once the reboot of the messaging system has finished.

Thank you for your patience, Our team is all hands on deck here and we're optimistic that the incident will be resolved soon. We will provide another update in 30 minutes.
Jan 22, 09:06 UTC
Update - We are still actively in the progress of backing up all the data in cluster. Once the backup is done we will reset the internal messaging system and bring all the services back online.

For full transparency and to keep everyone in loop, here's a recap of the incident:

Multiple services degraded due to our internal messaging system outage. Trading, Participants, Transact, Deposits and Withdrawals are impacted.

Root cause of messaging system outage:
The root cause was traced to an inefficiency in how our internal messaging system queries data. A specific function was creating and destroying connections much more rapidly than intended, which placed excessive stress on the infrastructure and ultimately led to the overload.

Root cause of delay in messaging system recovery:
As this is the core communication system to our services, we were all hands on backing up the cluster. But due to the amount of data we need to recover it’s taking a long time and we are assessing all of our options to accelerate the recovery process.

Current status:
we’re almost at the point where we have all the data backed up, then we can reset the messaging system and restore the data to bring all services back online.
Jan 22, 08:29 UTC
Update - We are continuing to work on the fix. We sincerely apologise for the delay in resoving the incident. Keeping you updated on where we stand, we’re almost at the point where we have all the data backed up, then we can reset the messaging system and restore the data. We will make sure to provide a detailed RCA after this is resolved.
Jan 22, 07:27 UTC
Update - We are continuing to work on the fix. Due to the huge amount of data to recover in our internal messaging system, it is taking longer than expected. We are now switching strategy to backup the data and restart the system. ETA still not available but our entire Engineering team and the leaders are continuing to work with external vendor to address this as soon as possible
Jan 22, 06:00 UTC
Update - We are continuing to work on the fix. Incident was caused by our internal messaging system outage and now we are in the final stage of restoring it. We will keep you posted with the progress.
Jan 22, 03:25 UTC
Identified - We have identified the root cause of the issue and are working on a fix. We are still all-hands on the issue, but do not have an ETA at this stage yet.
Jan 22, 00:11 UTC
Investigating - We are actively investigating an issue causing elevated error rates and degraded service availability across multiple endpoints. Our team is aware of the impact and are currently all-hands on this incident. We will provide updates as soon as we can.
Jan 21, 22:54 UTC
Jan 21, 2026
Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

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