-
Non-Product Related Assistance
Request for existing cases, user IDs, Portal navigation support and more
Request for existing cases, user IDs, Portal navigation support and more
This holiday season, stability is more than just a wish, it is a strategy. See how proactive monitoring, fueled by AI and Collective Intelligence, breaks data silos to predict disruption, speed root cause analysis, and ensure uninterrupted retail operations.
ASUG spoke with Sören Ruder, SAP's SVP of Customer Experience & Solutions, about the evolution of SAP ALM and the vision for autonomous ALM. Ruder discussed AI integration and SAP Cloud ALM becoming a central control tower. By year's end, AI agents will enable autonomous implementation, significantly reducing effort. Learn more in this interview(opens in new tab).
Would you like more hands-on support for your ongoing projects and earlier access to new support offerings? 🤝 Join SAP Enterprise Support Advisory Council (ESAC)(opens in new tab) to access new Q1 workstreams, collaborate with SAP experts and peers, and help shape improvements, all as part of SAP Enterprise Support included with every SAP cloud subscription. 🔎 Explore new workstreams for deployment readiness, security optimization, and more.
Let's turn SAP support into a strategic advantage for your organisation!
Customer Support is changing faster than ever — and SAP is at the forefront of that transformation.
On 24 February 2026, UKISUG and SAP are bringing customers together for the UKISUG & SAP Customer Support Day in London. This onsite event offers hands-on, real-world look at how SAP's Customer Support is helping businesses drive adoption, unlock value, and run better — using services already included in your cloud subscriptions.
With SAP pioneering agentic AI at scale, you'll get a rare opportunity to see what the future of support looks like today.
Why attend?
🔍 See agentic AI in live support scenarios
🤝 Connect with SAP experts, leaders, and peers
📈 Learn how to turn support into a measurable business advantage
📅 24 February 2026 | 🕘 9:00 – 16:00
📍 SAP Clockhouse Place, Feltham (London)
👉 Register here: https://www.sapusers.org/event-calendar/ukisug-sap-customer-support-day-from-insights-to-impact.html
For 13 years, the SAP Innovation Awards have celebrated organizations that have turned transformation into reality by using SAP's cloud and AI technologies to take on real-world challenges and deliver results that matter.
The annual program honors those who act with purpose and turn innovation into a reality ─ a reality that not only benefits themselves, but other businesses, communities, and even individuals around the world.
What's in it for you:
Visit the SAP Innovation Awards website(opens in new tab) to learn more about the program, categories, and how to enter. The final submission deadline is February 20, 2026.
The SAP Enterprise Support Day has successfully concluded, bringing together experts and customers for insightful sessions on innovation, best practices, and value realization.
For those who could not attend live—or who wish to revisit the highlights—the full event replays and presentation materials are now available on the event platform:
Explore the future of SAP's Support – strategic, proactive, AI-driven.
Join AFSUG and SAP for 4 insightful remote sessions, starting Nov 27, culminating in an exclusive Cape Town event, Mar 2026.
Engage with SAP executives, learn how SAP mitigates risks, scales AI safely, and drives continuous optimization.
Don't miss this opportunity! Check out this blog(opens in new tab) and be sure to register for the sessions!
Exciting news! SAP Enterprise Support Value Maps are now live on SAP Community – giving all our customers easy access to expert advisory and guidance through structured groups, along with opportunities for effective collaboration.
Visit us on SAP Community(opens in new tab) for more information and to get access.
We are pleased to announce that Embedded Launch Activities for SAP BTP are now available for SAP Build, as part of SAP Cloud ERP Private and SAP Business Suite, and for SAP Integration Suite. Embedded Launch Activities represent an engagement model designed to maintain a continuous, outcome-based relationship with our customers, emphasizing the rapid adoption of leading practices and maximizing value realization.
Based on the conditions of the customer contracts for support, SAP has opted to adjust the maintenance fees for existing contracts for SAP Standard Support, SAP Enterprise Support, SAP Product Support for Large Enterprises based on the respective local Consumer Price Index (CPI).
With effect on January 1, 2026, SAP will adjust the annual fee for the SAP support agreements based on the local CPI rate but not more than a percentage increase of 5.0%.
The adjustment does not represent an increase in list prices for SAP support offerings.
Affected customers and partners will be notified in accordance with the respective locally agreed contractual stipulations.
Read the full statement in English or German.
In today's digital landscape, visibility into your SAP environment is essential. The Customer Insights Dashboard in SAP for Me gives you a comprehensive, customizable view across your entire SAP footprint.
Gain the clarity to:
Explore the latest enhancements(opens in new tab) and see how to get started.
Discover how SAP Business Data Cloud can empower your journey. Join our Expert-Guided Implementation for SAP Business Data Cloud Core Skills program and accelerate adoption from day one!
Stefan Steinle, EVP and Head of Customer Support & Cloud Lifecycle Management, welcomes you to SAP Customer Support.
To complete your support tasks or to get support from SAP, log into SAP for Me. Find communication channels, Real-Time Support tools, AI-powered services and support resources available to you, whenever you need our assistance.
SAP wins best support websites award!
SAP again sets the standard in customer support innovation, with SAP for Me recognized for its AI-powered features, personalized user experience, and seamless support services. Proud to be honored by the ASP!
