Certification and Credentialing activities are vital to ensure products align with standards and best practices and that professionals have the requisite knowledge in their respective fields. Through our Professional Credentialing Services business line, we support all aspects of these critical programs, from strategy to build-out to day-to-day administration:

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• Deep experience across a myriad of certification and credentialing schemas

• Robust data management and record keeping

• Highly customized customer experience and support

Every organization needs reliable financial data to underpin strategy and drive key decisions. Virtual’s Finance and Accounting team brings the breadth and strength of an entire department into your group. From budgeting to reporting to all of the day-to-day processes in between, we provide air-tight services in this most critical area.

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• Every client gets the equivalent of a fractional CFO

• Cutting edge tools and workflows

• Rock-solid security and checks and balances

A great conference, event, or meeting is a bit of both art and science. When you work with Virtual, it's also sprinkled with a bit of magic. Our dedicated team of event professionals has run conferences and events in more than 35 countries across six continents. We don't just seek to make your event a success; we aim to delight your attendees.

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• Event design and strategy

• Planning and logistics (venue search to onsite staffing)

• Budget oversight and management

Your members engage to do the work at hand. Develop standards. Draft specifications. Collaborate on deliverables. The most successful organizations enable their members to focus on what they're experts at, not the administrative aspects of group work. Our company's Group Secretariat service offers professional administrative and governance support for associations and consortia. Our work helps boards, committees, and working groups make faster, more efficient progress.

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• Voting and ballot management

• Meeting scheduling and calendaring

• Minute taking and action item tracking

• Admin support to group leaders

While our firm provides the key services most groups need, there are scenarios where industry-savvy leaders and other SMEs are required to drive work forward. In support of those cases, we're able to extend our talented People & Culture team to help our client groups build and cultivate world-class teams.

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• Employee hosting service for client leaders & key SMEs

• Highly effective recruiting for key positioning

• Focused engagements on performance management and team building

It's not enough to have the right plan and an array of capabilities from your service provider. Strong day-to-day operational leadership is essential for organizations that seek consistent strong results and impact. Our Client Experience team comprises individuals who have guided some of the most prominent associations and consortia to long-term success.

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• Fractional CEO & Executive Director services

• Deeply experienced professional managers

• Highly effective program and project management

From strategy to planning to execution, our in-house creative team is designed to help our clients achieve game-changing results. Our award-winning capabilities include branding, design, video, content creation, and all aspects of marketing and communications. We aim to create beautiful work that moves the needle.
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• Brand and marketing strategy

• Creative (design, video, web)

• Marketing and communications (social, campaigns, member communications)

Whether they’re individuals or entities, your members are your organization's lifeblood. Each interaction they have with your group has some influence on whether they remain members over the long term. Our Membership Services capabilities are designed to deliver a world-class experience to your members while giving your group the data and intelligence it needs to make smart decisions.

• Onboarding and renewals

• Reporting and analytics

• Front-line customer service

Smart technology is critical for any organization trying to Make Its Mark. Our Technology Solutions team helps client organizations identify the right technology systems and applications for their needs; helps implement those tools; and then provides ongoing support.

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While our team is tool-agnostic, we do offer our clients access to our powerful Salesforce platform for membership data management and member collaboration.
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• Technology strategy and design

• Front-line systems and applications support

• Salesforce-based client operating platform