Devoteam Google Cloud Support
Focus on building the future on Google Cloud. Dedicated experts work behind the scenes, 24/7, ensuring your cloud environment is always optimised, secure, and running smoothly. Think of Devoteam as the team that keeps the lights on, so you can dream bigger.
Be Guided by Cloud Natives
As the cloud has grown, so has our expertise. We bring a wealth of experience to help you navigate and thrive in the world of modern, scalable cloud applications.
Next-generation Managed Services
Beyond the break-fix! We are a managed services provider architecting proactive solutions and leveraging intelligent automation to keep your cloud environment ahead of the curve.
Triple-certified Experts
We are certified MSP across all three major clouds including Google Cloud.
Devoteam’s offering
What’s included in
Managed Google Cloud Support?
Support
- 24×7 unlimited technical support for issues, defects, and unexpected behaviour of the GCP platform
- Support for usage questions and billing problems
- Support portal and case response SLA
- Free access to the Devoteam Insight platform
Escalation
- Escalation to Google Cloud via Partner-led Premium Support
- Close interlock with Google’s Infrastructure and Product teams through the Partner Operations Manager
Priority Level
P1 Critical impact
P2 High impact
P3 Medium impact
P4 Low impact
Devoteam Support
15 minutes, 24×7
2 hours, 24×7
4 hours, 8×5
8 hours, 8×5
SLA
Guaranteed P1 response
24×7
P1 and P2 case handling
%
Consumption-based pricing
∞
No case limit
Why Managed Google Cloud Support by Devoteam?
With Managed Support, you experience a more efficient and effective approach to cloud management. Leave the management of your IT infrastructure to the top experts, so you can focus on your business.
Challenges you tackle with Managed Support:
- Complexity: Modern cloud environments are intricate and require specialised knowledge to optimise performance, security, and costs.
- Resource constraints: Internal IT teams may be stretched thin struggling to keep pace with the evolving cloud landscape.
- Time-to-market: Managing cloud infrastructure can slow innovation and delay the launch of new products and services.
Benefit from Awarded Google Cloud Expertise
with a trusted Google Cloud Partner
Devoteam is a Google Cloud Premier Partner, an awarded Google Cloud Managed Services Partner and a GenAI Services Partner. Our team of 650+ Google-certified experts, with 10 Google Cloud Specializations, help hundreds of organisations grow with Google Cloud, and moved over 1 million users to Google Workspace.
Devoteam celebrates five awards in 2025: Google Cloud Artificial Intelligence Partner of the Year – Gemini for Google Workspace – Sales & Services, Google Cloud Country Partner of the Year – Indonesia, Google Cloud Country Partner of the Year – Benelux, Google Cloud Infrastructure Modernization Partner of the Year – EMEA and Google Cloud Talent Development Partner of the Year – EMEA. In 2024 Devoteam was named EMEA Google Cloud Sales Partner of the Year for the fifth time in a row. In 2023 Google recognised Devoteam with the award of global Google Cloud Machine Learning Specialization Partner of the Year.
countries served
18
customers
2600+
certifications
1000+
Google Experts
650+
Google experience
13+ yrs
specializations
10
Let’s talk about cloud operational excellence.
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