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בן גטניוConnector

Train Fin

Fin occasionally inserts English words or foreign characters into Hebrew replies. How can this be prevented?

Hi everyone,We’re using Fin in Hebrew, but we keep seeing cases where Fin adds random English words inside Hebrew replies, even when those words do not appear in our Help Center articles or snippets.We also had a more serious case where Fin inserted

71

J

7 minutes ago

Andrii FedykActive User

API & Webhooks

No webhook when a new conversation is created on Intercom Inbox

Intercom has multiple conversation-related webhooks.When a new conversation is created in the Intercom Inbox, the `conversation.*` topics are not triggered.Below the screenshots on how a new conversation is created. Thanks for help!

512

1 hour ago

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EugenNew Participant

Topics Explorer - APIsSubmitted

Topics Explorer are currently only available in the UI, with no option to export data in any way, it’s mostly a visual tool.APIs around Topics Explorer would elevate this feature - eg. for internal or client reports.eg. GET Export Topics Explorer

37

1022

M

2 hours ago

convozenaiNew Participant

ConvoZen AI for Knowledge AnalyticsSubmitted

ConvoZen AI provides advanced knowledge analytics and reporting capabilities that give enterprises complete visibility into how information is accessed, searched, and used across customer interactions. The platform tracks user queries, recurring sup

1

50

4 hours ago

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Leandro SNew Participant

Knowledge

How to reset 2FA for other teammate?

4882

5 hours ago

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Molly ONew Participant

Customize snooze buttons and timing.Submitted

I want to be able to customize my snooze timings. For example, for the “tomorrow” snooze, I want to be able to snooze it till 10 a.m., not 9 a.m., because I start work at 10 a.m. Same with end of the day. I just want to be able to customize that so i

1

Bruno Filipe Alves CoelhoNew Participant

Search Function: Information from Side ConversationsSubmitted

Hi,It would be very helpful if tickets could be found by searching with information used in side conversations. As side conversations are part of the ticket, this data should ideally be indexed together. Do you think this would be possible to impleme

4

Kevin T11New Participant

Tips, Tricks and Workarounds

Hello There, I have a question on conversation attributes.

Hello There, I have a question on conversation attributes. I know there isn't a way to have conversation attributes be nested, but do you have any suggestions on workarounds? Essentially, I have a conversation attribute called "Topic" a

Molly KatolasNew Participant

Workflow trigger for side conversation repliesSubmitted

I’d like to be able to trigger a workflow if there’s a reply to a side conversation on a ticket. Currently the only action that’s taken on a conversation is ‘waking up’ the ticket from a snoozed state. Not all of our teams use the snooze feature, man

6

User2185New Participant

Apps & Integrations

Requesting redirect URI allowlist for MCP DCR

Title: How to get our redirect URI allowlisted for MCP DCR?Body:Hi team,We're integrating Intercom's MCP server into our platform, which lets customers connect their own Intercom accounts to AI agents they build with us. When attempting Dynamic Clien

בן גטניוConnector

Fin occasionally inserts English words or foreign characters into Hebrew replies. How can this be prevented?

Hi everyone,We’re using Fin in Hebrew, but we keep seeing cases where Fin adds random English words inside Hebrew replies, even when those words do not appear in our Help Center articles or snippets.We also had a more serious case where Fin inserted

User2185New Participant

Apps & Integrations

Requesting redirect URI allowlist for MCP DCR

Title: How to get our redirect URI allowlisted for MCP DCR?Body:Hi team,We're integrating Intercom's MCP server into our platform, which lets customers connect their own Intercom accounts to AI agents they build with us. When attempting Dynamic Clien

Ian MaisonConnector

HubSpot and Intercom - People Data List and Country (Drop Down)

Hi there,Working with the HubSpot Integration, I need to create a ‘list’ field and enter every Country in a drop-down field, so that the user does not have to manually enter this information and then this will be synced over to HubSpot. The challenge

213

1 day ago

A

AchiniNew Participant

Inbox

Automate Holiday Calendar Integration

Would love to see a way to integrate the Country specific calendar for automatic holiday setup? Right now, holidays have to be added manually, so having a built-in or sync option would make this much easier.

kironetNew Participant

Mobile SDKs

ios sdk failing to build in xcode cloud

Looks like it was some kind of cache on my other machine even though I cleaned it. Feel free to remove this since I don’t seem to have that option to remove my own post…_____________________________________ Xcode cloud is failing with this error:xcod

MekiosNew Participant

Test Fin

Fin and MCP oAuth

We are testing Custom MCP with OAuth for a multi-tenant SaaS use case.Observed behavior: after one admin completes the OAuth flow, all Fin conversations appear to call our MCP server with the same OAuth token, even when the current conversation belon

190

M

2 days ago

Gustav RiedererNew Participant

Apps & Integrations

Shopify Storefront MCP Connector broken: "Tool not found: search_shop_catalog"

Hi everyone,since around April 17th, our Shopify Storefront MCP Data Connector ("Search shop catalog") has been completely broken. Every call returns:"Tool not found: search_shop_catalog"Background:Shopify renamed the Storefront MCP tool from search_

Lawrence TohNew Participant

Reporting

Handling time affected by Snooze

I have a workflow set up as follows:If the customer has been unresponsive for 30 seconds → Snooze (4 hours) → Closing message → CSAT → Close.The issue I’m facing is that when the snooze timer ends, the conversation is assigned to another teammate (e.

1416

2 days ago

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hafilat balance checkNew Participant

Knowledge

license print check nepal

The License Print Check system in Nepal helps drivers stay updated on their license issuance process. Whether online or via SMS, it offers a quick and reliable way to confirm if the smart card has been printed and is ready for pickup.

hafilat balance checkNew Participant

Knowledge

hafilat balance check

Hafilat balance check lets Abu Dhabi commuters easily view their card balance online, at ticket machines, or through mobile services for hassle-free travel.

50

H

3 days ago

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