May 2015 – Current

Full-time Legal Assistant for Probate and Real Estate Attorney
⦁  Extensive administrative duties, including drafting of pleadings, submission through Clerk websites and directly to Judges offices
⦁  Help facilitate Commercial, Residential and Vacant Land Real Estate Closings
⦁  Handle all bookkeeping for Trust account as well as operating accounts
⦁  Manage multiple Property Owners Associations
⦁  Received Notary Public Certificate

Oct 2013 – Jan 2014

Part-time Clerical     
⦁    Answered phones
⦁    Various secretarial and clerical tasks

Jun 2011 – May 2013

Office Manager/Bookkeeper    
⦁    Opened and closed shop on a daily basis.
⦁    Checked messages and answered all phone calls.
⦁    Took all service calls and distributed to technician for scheduling
⦁    Was in charge of petty cash safe and handled all monies in and out of the office.
⦁    Ordered supplies as needed for office and shop.
⦁    Handled all Accounts Payable & Receivable and prepared Quarterly reports.
⦁    Restructured entire office procedures as well as organized all past paperwork. Had to start over from scratch from what was left behind of previous employees.

Jan 2011 – Jun 2011                                    (Seasonal)

Secretary    
⦁    Opened office, answered phones, filed, kept up with office supplies
⦁    Kept track of personal banking information using Quickbooks
⦁    Processed W2/W3 and 1096/1099’s for clients
⦁    Prepared and separated client packets for yearly Tax Returns.
⦁    Entered in client’s monthly bank information and reconciled using Quickbooks.
⦁    Handled Accounts payable and receivable for clients.

June – December 2010                                        (Company went out of business)

Customer Service Representative  
⦁    Handled daily opening and closing procedures.
⦁    Answered phones, filed, general administrative tasks.
⦁    Assisted customers with new design orders for printing signs, t-shirts, banners, embroidery, pictures, vehicle wraps and advertising specialty items.
⦁    Assisted in copy center; Designed layouts for business cards, brochures, fliers, etc. and printed/cut/folded as needed.

Head Sales Representative/Inventory  
⦁    Was in charge of managing all inventory, including printing of new T-Shirts
⦁    Handled accounts receivable and accounts payable using Quickbooks.
⦁    Shipped out orders to customers

April – July 2010

Temporary Personal Assistant  
⦁    Helped re-organize entire in-home office.
⦁    Managed all matters of a personal nature including finances
⦁    Assisted in real estate matters. Kept track of rents, listings and anything else that needed to be dealt with on a daily basis.

Jan 2007-March 2010

Clerical/Customer Service                                                                                                                                                                                                                                                                                                         ⦁    Answered multi-line phones, numerous daily general paperwork tasks including invoicing and then filing said invoices, printing out personal property letters, attaching those to files and after each file was complete, organizing daily.
⦁    Took client calls. Spoke to clients regarding updates on each account, took new information from the client, entered into system and made sure the assigned agent got that information as soon as possible. Also, put assignments on hold or closed them out as needed and sent out those invoices and filed once account was completed.
⦁    Handled transporters as they came to pickup vehicles for the auction.
⦁    Entered assignments into RDN, assigned to appropriate agents and hand logged them into the ledger book.
⦁    Entered in repossession information into system for each vehicle that was picked up, finished out condition reports and sent invoices to the client.
⦁    Edited agent updates for each assignment, sent copy to client, printed out copy and attached to each individual file

Head of Customer Service/Shipping Coordinator  
⦁    Handled all new orders received by printing out order, pulling stock and running any credit card charges that were needed.
⦁    Packaged merchandise and printed out shipping labels for each order.
⦁    Spoke to customers regarding the products or any questions they may have regarding orders.
⦁    I created templates for all forms used for the company, helped in the creation of the website and some affiliated sites.

Jan 1999 – March 2006

Head Cashier/Head of Receiving/Customer Service 
⦁    Answered multi-line phones, handled customer calls that needed account information, assisted customers in-store, worked closely with sales associates.
⦁    Keyed in sales orders, balanced daily folders/closed out the day, closed out months.
⦁    Assigned duties to cashiers, trained new employees, assisted with schedules a month at a time.
⦁    Was in charge of all financing, working with finance companies and created new accounts for customers. Also, managed all spreadsheets in Microsoft Excel for keeping track of finance payouts.
⦁    Assisted with accounts payable, chargebacks, inventory.
⦁    Customer service duties included working closely with customers to find out what problems they were having with products and scheduling times for service agents to go to homes and repair/replace furniture.
⦁    Was in charge of receiving of all inventories, printing out daily reports, managing inventory at warehouse.