By Karen
We cat lovers want our cats eating high-quality food so they live nine long and healthy lives. That’s what made me scope out Smalls Human-Grade cat food.
[Disclaimer: My intent is not to impugn or disparage Smalls’ products. Cats Working has neither touched nor tasted them. I’m sharing my experience with only their marketing.]
I first saw Smalls a few years ago on Instagram, and rejected it then as too expensive.
But lately we’ve been upgrading, switching from Fancy Feast to Blue dry food. So, when I saw Smalls advertise on TV while my laptop was open, I thought, “Maybe I should check this out again,” breaking my cardinal rule about nighttime internet use, which is…
NEVER EXPLORE ONLINE SHOPPING OPPORTUNITIES WHILE DISTRACTED (or having a martini).
The site asked basic questions about all four cats: age, breed, body type, food preferences.
Then it offered a customized $52 “sample pack.” But wait! You’re in luck. It’s 50% off. So, $26 for the samples.
For a gourmet meal for four, that sounded reasonable, so I entered my credit card info.
GOTCHA!!
I was automatically subscribed to four meal plans Smalls formulated without even divulging how much lobster and caviar they contained, which they must have, because they cost $179.
A WEEK
That’s $776 a month. For cat food.
In a panic, the only ways I could find to reverse this catastrophic error were to call a number or email their “Cat Concierge.” Since it was late, I sent an email with the subject line “CANCEL.”
Then I went to bed to have nightmares of Max, Roc, Tony, and Tater sitting like fat cats around a sumptuous table groaning with platters of succulent human-grade proteins while I ate cold rice from a dirty bowl on the floor.
(Just kidding about the nightmare, but if Social Security is your main source of income, that’s not much of a stretch.)
Smalls drove Trump completely out of my head as my first horrible thought the next morning. Before coffee, I went back to that website. This time I scrolled all the way down and found a Cancel button, which I hit hard and hoped I did it in time.
Weirdly, I later found a message from the Cat Concierge on my business email account, but that’s not the address I gave Smalls. Here’s what it said:
Thanks for reaching out! I completely understand your concern about this. When you place your first order with Smalls, it also starts a recurring subscription that kicks off two weeks later. We include a note about this on the checkout screen, along with follow-up emails during your transition process, so it doesn’t come as a surprise.
If you’d like, I’m happy to help create a meal plan that better fits your needs. Subscriptions can always be adjusted with budget in mind. You can switch to our smallest box, space out shipments up to every 12 weeks, or postpone whenever needed. Smalls also works great as a topper. Our fresh food packets last up to a year in the freezer and 5 days in the fridge once thawed, so you can stretch one packet over multiple meals.
In the meantime, I see your Smalls subscription was canceled. If you ever want to give us another try or talk more about using Smalls as a supplement, I’d be glad to offer 25% off your first order back. Just let me know!
I could be wrong, and maybe I missed it, but if Smalls had shown the eye-popping cost of a subscription on the checkout screen BEFORE I confirmed the sample purchase, I would have canceled on the spot.
When I canceled, it also canceled the sample, which I still would have liked to try. But apparently with Smalls you either take the whole enchilada or you get nothing.
Silly me thought I could see how the sample pack went over before committing to a subscription — BECAUSE CATS ARE NOTORIOUSLY FINICKY EATERS.
The concierge’s options seem to defeat the purpose of Smalls. What’s the point of skimping on the cats’ meals or mixing highly nutritious food with commercial junk? It’s like telling Trump he gets only one patty on his Big Mac, or swapping his pickles for broccoli.
Anyway, if anybody uses Smalls, I’d love to hear how your cats like it. And if you’ve been thinking about it, and you’ve got multiple cats, be warned that you may find yourself eating a lot more ramen noodles.




Posted by catsworking 
































