Ah, the joy of dealing with insurance
I just got back from the doctor's office - I like scheduling my annual exam around my birthday so I won't forget it. This time, however, I had forgotten how obnoxious some people at medical offices can be. When I called to make my appointment, they mentioned some forms I needed to fill and said that I could do it online or just come in before my appointment and fill them up at the office. Sure, I am a new patient and they need my history, but let's face it people, it's only 4 sheets of paper that I can easily fill in 3 minutes. At the time I made the appointment we didn't have a printer at home and after we got one well... I just forgot about the damn papers.
So I get to the office earlier today and the receptionist starts giving me attitude because "you didn't fill your papers online"? WTF. What if I didn't have internet access? Dear Shiva. Then she rolls her eyes because it is so freaking hard to ask me a couple of questions. Then another receptionist comes in and asks, in a surprised-about-the-bad-news tone "oh no, she didn't fill it online?". Seriously.
The nurse who did my exam was actually very nice, spent some time with me (as a new patient), filled some of the info (from the forms that I was still working on as they took my blood pressure and weight before I was even done) and entered it into their system, and I was very happy with her. I told her I wanted my cholesterol levels checked (last time I did that was back in 2006), and so she gave me a lab form and told me to, as I checked out, ask them about getting my breast medical records from my previous doctor. Last time I had issues, my provider was the Vanderbilt Breast Center. So I filled the form and didn't have the address (just the name of the center and the city). Vishnu forbid yet another useless receptionist gets online to get them for me (I told her I could find them very quickly... it took me 10 seconds as soon as I got home). Then I asked her about the lab tests and even though the lab was right there and they get these tests ordered all the time, she told me that she didn't know how much the tests were but my insurance would be billed. Knowing that the prices are pretty much fake when they bill insurances, and that we have a high deductible insurance who surely wouldn't pay for them, I told her I would be paying for them and needed to know the price. She continued to give me the same annoyed "I don't know, we're separate systems" answer and pointed me at the lab... one door down the hallway.
The lab lady was actually very nice and told me it was $93 for the cholesterol only (I so miss Mexico!), but she also gave me the tip about going to the hospital system in town and for $10 I can get a screening with other things too. Now I just wonder, were the other people just having a bad day? I cannot imagine how hard it must be for people with less money and no insurance dealing with these so-called care-providers... heck, not even the providers, but the facilitators to the providers! And I have to add that I just called my insurance provider and the very nice lady told me they cover all preventive things... now I just have to ask myself: do I really want to see the annoying receptionist over at the clinic again so soon?
Argh. On the bright side, the nurse who gave me my exam was very interested in hearing about our own experiences with the German health care system. Sure, they give you no gowns when you go... but you also don't pay ridiculous amounts of money for a blood test!
Back later with more ramblings... I realized this morning that this will be my 10th birthday away from Mexico... Next year will mark the anniversary of 1/3 of life lived in this country. I am not quite sure how I feel about that...
So I get to the office earlier today and the receptionist starts giving me attitude because "you didn't fill your papers online"? WTF. What if I didn't have internet access? Dear Shiva. Then she rolls her eyes because it is so freaking hard to ask me a couple of questions. Then another receptionist comes in and asks, in a surprised-about-the-bad-news tone "oh no, she didn't fill it online?". Seriously.
The nurse who did my exam was actually very nice, spent some time with me (as a new patient), filled some of the info (from the forms that I was still working on as they took my blood pressure and weight before I was even done) and entered it into their system, and I was very happy with her. I told her I wanted my cholesterol levels checked (last time I did that was back in 2006), and so she gave me a lab form and told me to, as I checked out, ask them about getting my breast medical records from my previous doctor. Last time I had issues, my provider was the Vanderbilt Breast Center. So I filled the form and didn't have the address (just the name of the center and the city). Vishnu forbid yet another useless receptionist gets online to get them for me (I told her I could find them very quickly... it took me 10 seconds as soon as I got home). Then I asked her about the lab tests and even though the lab was right there and they get these tests ordered all the time, she told me that she didn't know how much the tests were but my insurance would be billed. Knowing that the prices are pretty much fake when they bill insurances, and that we have a high deductible insurance who surely wouldn't pay for them, I told her I would be paying for them and needed to know the price. She continued to give me the same annoyed "I don't know, we're separate systems" answer and pointed me at the lab... one door down the hallway.
The lab lady was actually very nice and told me it was $93 for the cholesterol only (I so miss Mexico!), but she also gave me the tip about going to the hospital system in town and for $10 I can get a screening with other things too. Now I just wonder, were the other people just having a bad day? I cannot imagine how hard it must be for people with less money and no insurance dealing with these so-called care-providers... heck, not even the providers, but the facilitators to the providers! And I have to add that I just called my insurance provider and the very nice lady told me they cover all preventive things... now I just have to ask myself: do I really want to see the annoying receptionist over at the clinic again so soon?
Argh. On the bright side, the nurse who gave me my exam was very interested in hearing about our own experiences with the German health care system. Sure, they give you no gowns when you go... but you also don't pay ridiculous amounts of money for a blood test!
Back later with more ramblings... I realized this morning that this will be my 10th birthday away from Mexico... Next year will mark the anniversary of 1/3 of life lived in this country. I am not quite sure how I feel about that...



