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Item Management Quick Sheets

1WorldSync offers different training materials including Quick Sheets to help you successfully synchronize your product content from IM.   How to ADD a Product in Item Management - Quick Sheets How to CLONE a Product in Item Management - Quick Sheets...

Resolved! Automatic Syndigo Account?

Good morning! I received an email stating that Syndigo had made an account in my name with a few steps to follow. Please, see screen shot attached. Whenever the merger happened, it was mentioned that we could stay working in 1WS. Has this changed? Th...

nancyVigo by • Valued Contributor II
  • 150 Views
  • 5 replies
  • 3 kudos

CIC Message Inquiry

I've added 2 new items via the new API method and received the following CIC Message:   PI9001=You are not enabled at 1WorldSync to send the recipient top-off data. Item is accepted but the additional recipient top-off data is not Please advise how I...

WSCJC by • New Contributor
  • 51 Views
  • 1 replies
  • 2 kudos

Resolved! Publishing to DoorDash

Good morning, I've been publishing a few items to DoorDash, but now I'm second guessing myself. Since they are a personal shopping service, should I be publishing at the unit level (since that's what they are picking up) or doesn't it matter? I publi...

A_Flower by • Valued Contributor
  • 58 Views
  • 1 replies
  • 3 kudos

Resolved! Message in Sync Report

I have a number of items with the following message.   1. 2802 WARNING: On the highest hierarchy level both Number of Layers per non-GTIN Pallet/Non GTIN Pallet Hi (nonGTINPalletHi) and Number of Units per Layer in a non-GTIN Pallet/Non GTIN Pallet T...

nj73 by • Contributor
  • 73 Views
  • 2 replies
  • 3 kudos

New Look Albertsons PI

Good afternoon, I'm attempting to add items to Albertson's PI and not sure where to go in the new look to their platform. Help would be appreciated 

AJ by • New Contributor II
  • 52 Views
  • 1 replies
  • 0 kudos

Resolved! AHOLD review status

Good morning, I'm receiving a review from AHOLD to populate the Distribution Method Code, but it's already populated. Can you please tell me what I'm missing? I've attached a screen shot. Thanks in advance! A_Flower

A_Flower by • Valued Contributor
  • 100 Views
  • 2 replies
  • 3 kudos

Resolved! Kroger API Playlist Issue

Good morning team! I have been noticing that a lot of our items automatically show the Kroger Playlist (even though I am updating items for other customers) and this is causing error messages due to specific attributes not being filled out. I am tryi...

nancyVigo by • Valued Contributor II
  • 254 Views
  • 7 replies
  • 4 kudos

Kroger API Question

Thank you for the update @CommunityJedi22 How will we see / receive the IMF since the item will now be sent automatically to the Kroger Certified Items API? I see the acceptance, but our sales team is being asked for the IMF number.

AJ by • New Contributor II
  • 440 Views
  • 20 replies
  • 17 kudos

Catalogue Price Field?

Simple question: what is the Catalogue Price field? I've never populated it before, and it was populated following a data migration from the Kroger VIP. However, despite having the Kroger playlist applied to my item in question (00046015171892), I ca...

Publication Issue 655

Hello, Could you advise how below error message for publication action can be fixed?? the items Im attempting to publish are displaying when looking into GS1 Global Registry platform. 655: GTIN has a GDSN Registry Status of (IN_PROGRESS) or (Null). G...

FlorS by • New Contributor II
  • 160 Views
  • 5 replies
  • 6 kudos

Release Notes - Item Management 8.68 (January 2026)

Please see the attached Release Notes for IM 8.68.  These became active for the Pre-Production environment on Friday, January 9, 2026, and for Production on Saturday, January 24, 2026. Important Note: Kroger API Process Update (Single Publication): ...

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