Home Page
Dashboard
AI Agent
Assignments
Clusters
Analytics
Analytics
Profile Page

Samaaj Setu: Civic Issue Management Platform

Inspiration

We wanted to create a bridge between citizens and local governments — a “Samaaj Setu” (Community Bridge) — to make cities more responsive, transparent, and connected.
In many urban areas, simple civic issues like potholes, broken streetlights, overflowing garbage bins, or public facility maintenance often go unresolved due to delayed reporting, poor coordination, or lack of visibility.
We were inspired to leverage technology, AI, and real-time data to empower citizens to participate in civic management and enable municipalities to act quickly, making cities more efficient and accountable.

What it does

Samaaj Setu empowers citizens to report issues, track resolutions, and engage with their community, while helping municipalities respond faster using AI, IoT, and real-time analytics.

Citizen Features:

Multi-step guided issue reporting with AI category suggestions, severity selection, map pinning, media uploads, and voice transcription fallback.
AI-powered civic assistant that analyzes images, captures location, and auto-submits structured issues.
City-wide interactive map with search, clustering, and proximity filters.
Status tracking with progress timelines, routing insights, and volume analytics.
Personal dashboards and profiles showcasing stats, achievements, and quick actions.
Community engagement via social feeds, events, volunteer opportunities, and moderation-ready APIs.
Gamification with leaderboards, badge gallery, streak tracking, and points tallies.

Municipal Staff Features:

Operations command center showing assignment snapshots, IoT alert counts, ward maps, and role-based navigation.
Assignment management with bulk filtering, status updates, notes, and AI-assisted routing.
Ward management with KPI overviews, ward-level analytics, and navigation helpers.
Notifications hub for real-time alert acknowledgement and filtering.
SLA monitoring with breach tracking, timelines, and escalation workflows.
Cluster dashboards offering macro-level demand and supply insights with simple and advanced clustering.

Analytics & Transparency:

Executive analytics with multi-level charts, KPI cards, and predictive insights.
Advanced analytics center with deep dives, configurable widgets, and AI-generated recommendations.
Transparency portal for budget utilization, public hearings, RTI tracking, and open data exports.
Home & marketing pages with animated hero sections, impact metrics, and how-it-works narratives.

AI & Platform Services:

Real-time infrastructure using Socket.IO for ward- and issue-level updates.
Issue lifecycle APIs for reporting, clustering, automated routing, and tracking.
Authentication & authorization with JWT, Zustand persistence, and route guards.
External services integration: Gemini multimodal AI, Deepgram transcription, cloud-ready upload pipeline, environment-driven configuration.

How we built it

Frontend: React + TypeScript + TailwindCSS for a responsive, modern interface.
Backend: Node.js + Express + MongoDB for authentication, ticket management, analytics, and real-time updates.
AI & Automation: AI assistant for image analysis and routing, voice-to-text fallback via Deepgram API.
Mapping: Leaflet & OpenStreetMap for visualization.
Gamification & Engagement: Leaderboards, badges, and streaks to motivate citizen participation.

Challenges we ran into

Integrating AI for image and voice processing while maintaining speed and accuracy.
Real-time synchronization between citizen dashboards and municipal panels.
Designing an intuitive UI for both citizens and municipal staff.
Efficient geolocation clustering and predictive analytics for large datasets.

Accomplishments that we're proud of

End-to-end reporting, tracking, and resolution workflow fully implemented.
Real-time dashboards for citizens and municipal staff with AI-assisted insights.
Gamification and engagement features to encourage community participation.
Scalable architecture adaptable for multiple cities or civic departments.

What we learned

How to build an integrated system combining frontend, backend, AI, IoT, and real-time data.
Designing for both technical and non-technical users.
Handling complex civic workflows while ensuring usability and transparency.
Collaborative problem-solving under time constraints.