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How Bayesian-inspired uncertainty management could shape the future of trustworthy AI -
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Adobe loses its veteran CEO as Wall Street's nervous AI ticks are again on show despite record revenues reported by the firm
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Shift happens! Could AI vendor sentiment be changing to meet publisher pragmatism halfway when it comes to content theft?
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CIO Chris Ortega automates Lake Michigan Credit Union This article is sponsored by:
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Burp! Tech Mahindra, AI and the metabolic rate of change
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Leaving the Mad Men behind - how WPP's agentic platform play is shaping a new market pitch for an AI-enabled ad age
What would Don Draper have made of AI disruption? No matter. WPP CEO Cindy Rose is on the case.
The cheaper code becomes, the more orchestration is worth, argues Daniel Dines. Yes, he would say that, but it's a thesis that just gave UiPath its first profitable full year!
UiPath closes fiscal year 2026 on a high, with co-Founder and CEO Daniel Dines making a bold case that falling AI development costs are good for the automation market, not a threat to it.
Zombie Projects at work are killing productivity. AI can put them to rest
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Is your to-do list overrun by unfinished, abandoned Zombie Projects? Atlassian's Sven Peters sets out the strategies teams can use to cut through the clutter and stop them in their tracks.
From call trees to agentic AI - how Kingfisher is winning back employee time for customers
Kingfisher's Jon McKenna charts the retailer's shift from a structured virtual IT agent to generative AI and agentic automation on ServiceNow, with the primary goal of freeing store colleagues' time for customers rather than IT service requests.
Why AI augmentation and up-skilling are the secrets to boosting staff productivity
Focusing on automation without taking people factors into consideration is a recipe for AI underperformance, according to a new report.
How Create Music Group strikes the right note by placing data at the heart of the music-streaming process
The music technology specialist is working with Astronomer to manage data pipelines and explore new AI-enabled services.
Winter event highlight - how Tech Electronics turned cloud ERP into a force for organizational change (and AI readiness). An Acumatica story
Customer sentiment at winter events was clear: give us results. Show us how to turn disruption into a positive organizational force. Help us avoid the pitfalls of the move fast/break things type of AI. The top of my event highlights? Manish Chandak of Tech Electronics, who shared an exceptional change initiative, with cloud ERP as the driver.
Genesys takes a deliberate path to autonomous CX with large action models
Genesys has launched what it describes as the industry's first agentic virtual agent built on large action models (LAMs) - moving enterprise AI from conversation to autonomous action across back-office systems. Here's why the architectural approach, and the governance model behind it, deserves a closer look.
When agents meet contact centers - two Salesforce Agentforce early adopters communicate the benefits they're seeing
Agentforce Contact Center has been in pilot mode with 60 users, Compass Working Capital and Savant Systems among them.
'Ello, ello' - how one US communications services firm is connecting to an AI-enabled future for Mid-west communities
Partnering with a long-standing cloud platform provider is serving ALLO Communications well, says CEO Brad Moline.
