Found what you are looking for in the catalogue? Viewing articles should now be easy, but there are some common error messages that may get in your way.
Once you have read our guide to searching for ejournals, and have chosen your preferred search option, it should all be plain sailing, but you may find that you see one of the following:
EZProxy error message: (click on images to enlarge)
Fix: copy and paste the error message into an email to ejournals@lib.cam.ac.uk with the journal title and URL. Once we get this information we can fix this for you.
‘Subscription required’ error messages and paywalls: (just a few examples, each website will differ)

Fix: double check our holdings (Journal Search). If the Journal Search holdings show we should have access to the article you are looking for then email us with the details of the error message, we’ll need to investigate further. If the holdings show that we do not have access to the volume you require then you can check for print holdings within the University via iDiscover or make a recommendation that an electronic subscription should be purchased via the recommendation form.
If there are no electronic or print copies available within the University then you can try to get hold of a copy via the Document Delivery services available from the libraries in the university. The Document Delivery LibGuide explains different options for getting hold or material not in our collections.
We also have a blog post showing how browser plugins can be used to get access to articles not in our collections.
“File missing: docs/deny.htm”. error message and University Account eresources access permissions
Fix: check you Raven status here. If you are a current student or member of staff of the University of Cambridge contact the Raven helpdesk. Tell them that you see this error message and let them know your current status at the University of Cambridge.
Alumni of the university can access some eresources via the Alumni Office website either with their University Account or Cantab.net login details.
“File missing: docs/suspend.htm”. error message
Fix: This message should be temporary. If the message appears for an extended period of time (over 24 hours) please report this to our helpdesk.

Also, if you are having problems accessing a journal you have previously viewed you can try using a different browser or deleting the history, cookies and cache from your browser and closing then reopening it. For more details on cookies and how to delete them please see this page.
Remember, you need to use the links from the Journal Search, iDiscover, or Articles and Journals search to trigger your authentication as a member of the University of Cambridge.
If you are experiencing a problem with a database then please email ejournals@lib.cam.ac.uk
For problems with ebooks email ebooks@lib.cam.ac.uk
For further details about Raven please visit the FAQs page.