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Bilingual IT Support for
Your Japan Operations

Whether you are setting up a new Japan office or managing existing IT from overseas, eSolia is your on-the-ground team in Tokyo. We handle helpdesk, infrastructure, on-site IT support in Tokyo, office moves, vendor negotiations, and project management — all in English and Japanese. Since 1999, we have helped international companies bridge the gap between global headquarters and Japan, navigating local vendors, regulations, and business culture so you don't have to.

Our Services Our Track Record

Our Partners

Microsoft 365 Copilot logoSoftbank IT-EX logoForesoft DBFlex logoFortinet logoAmazon Web Services logoHP logoDell logoMS Surface logoWatchguard logoAdobe Logo

Certifications

Microsoft 365 Copilot logoCompTIA logoeSolia logo Fortinet logoIPA IT Passport logoJoho Gakushu logoIDEO U logo

Services & Solutions

Your Challenges are our Service Mandates

eSolia provides a full range of IT services based in Tokyo, supporting your Japan business success.

  • Reliable PaaS Cloud Database PROdb
  • IT Asset Management
  • Helpdesk
  • Project Management
  • Procurement and Inventory Processing
  • Pulse — Security & Compliance
  • IT Consulting
  • Web Development and Localization
  • Courier — Secure File Sharing
  • Periodic — DNS & Email Security
  • Information Security
  • Remote and Onsite IT Support
Explore Services
Image showing the silhouettes of a group of people at a mountain summit with the sun low in the sky, by Javier Allegue Barros via Unsplash

Our Track Record

A Trusted Team for Japan Project Success

Because we have served a variety of blue-chip foreign and Japanese organizations in Japan for approaching 26 years, we have the experience to understand your needs and a real track record for delivering success for Japan projects. eSolia is itself a multi-cultural, multi-language organization, and we have the confidence to find solutions for all your system and process challenges.

Pros per Account
2
Tickets Resolved Annually
3,000+
Management Team Experience
100+ years
Hours Booked over 5 Years
60,000+

Our Work

Recent Project Success

We work with the HQ IT departments of our clients, to ensure project success, coordinating with local vendors in Japanese, and explaining to HQ IT management in English. Here are a couple recent achievements.

See all our projects

Asset Management Firm

Migrate from legacy MDM environment to Microsoft 365 Intune integrated with Apple Business Manager, implementing zero-touch deployment and conditional access policies to strengthen mobile device security posture.

  • Automated device enrollment via zero-touch deployment
  • Remote wipe capability for lost or stolen devices
  • Conditional access policies ensuring only security-compliant devices can access corporate resources
  • Coordinated scheduling and timely migration with minimal business disruption

Healthcare Firm

Deploy mission-critical enterprise UPS system at a warehouse in Heiwajima to protect essential network infrastructure supporting distribution operations, with multi-floor installation and rapid issue resolution.

  • High-capacity lithium-ion Smart-UPS units with modular battery systems across server room and warehouse floors
  • Precision rack mounting with PDU integration and power verification
  • Network Management Card configuration enabling remote monitoring and alert management
  • Comprehensive startup service with operator training on emergency procedures
  • Same-day resolution of DOA battery modules through expedited RMA coordination
  • Full system validation and handover within 72-hour installation window

Asset Management Firm

Migrate from hybrid Configuration Manager environment to cloud-native provisioning using Windows Autopilot, eliminating on-premises dependency and executing new device staging and rollout with pre-applied security policies.

  • Transition to cloud-native setup environment
  • Location-independent device deployment capability
  • Security policies pre-applied at delivery to end users
  • Coordinated scheduling and timely migration with minimal business disruption

Why eSolia

What are the reasons to choose eSolia?

Client requirements are our first in our minds as we deliver our services. We use a range of tools and techniques to accommodate your directives, standards and mandate, in the most flexible manner possible. Please get in touch for a discussion, and we will be happy to provide a proposal and quote for your consideration.

Service Value
We are not a temp staff company, and our value is achieved because we strive as a team on behalf of our clients, responsibly performing the services consigned to us.
Secure & Private
We follow ISO 27001 and other standards to prioritize information security and privacy in all our services, practices and developed systems, ensuring that your data is protected at all times.
Tools & Techniques
Experience has driven us to build purpose-built platform tools: Periodic for DNS and email security monitoring, Pulse for compliance tracking across M365 and ISO 27001, Courier for secure file sharing, and PROdb for operational databases — alongside work instructions, templates, and structured learning.
Expertise
Our team comprises multilingual certified professionals possessing real-world experience in a wide range of IT disciplines.
Professionalism
We are committed to professionalism in all our work, ensuring that we maintain the highest standards of conduct and ethics. Our members pledge to honor security and confidentiality, protect privacy, share knowledge, listen and learn actively, and improve iteratively.
Proven Track Record
We have a proven track record of success in delivering IT solutions to clients in Japan for over a quarter century since 1999, with a steadfast focus on quality and customer satisfaction.

Testimonials

What our clients say

We are fortunate to have received positive feedback (and repeat business!) from our clients. Here's what they have to say:

Blog

Latest IT Tips

Practical IT tips and insights from eSolia's engineering team.

How Should You Manage Your Passwords?
Security

How Should You Manage Your Passwords?

We’ll look at how to manage passwords safely, and how to create stronger, harder-to-guess passwords — even for beginners.

Read more →
What to Do When Your Monitor Won’t Display: Troubleshooting Tips from IT Support
Troubleshooting

What to Do When Your Monitor Won’t Display: Troubleshooting Tips from IT Support

Having trouble with your monitor not displaying? This guide walks you through real-world IT support steps to fix common screen issues—starting with simple power resets and ending with driver checks.

Read more →
Small Digital Detox Habits
Other

Small Digital Detox Habits

Introducing simple and sustainable digital detox tips practiced by an IT professional—find your perfect balance with technology.

Read more →
View all posts →

Hire eSolia

Ready to Succeed in Japan?

If you want to explore further, the next steps are:

1 Contact Us
We will discuss your needs and how we can help.
2 Proposal
We will prepare a proposal and estimate for your consideration.
3 Agreement
We will finalize the agreement and get started.
4 Kickoff
We will start working together to achieve your goals.
Get Started!

Your next Japan IT partner