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Recent reviews

Nicole Hawkins

Nicole Hawkins

Rated 1 out of 5 stars

Club Mac, what can I say… we visited in October 2025 and never again! The main selling points were family friendly, and the water park and the pools, whilst the water park is cool, and you get free entry, the sun beds, lockers and food/drinks are extra. There’s also several photographers, €10 per digital photo you buy. Good points - friendly staff, free access to the water park, free shuttle bus to the beach, reasonably priced shop on site. Spar shop just over the road. Free safe in room. Bad points - we’re not snobs by a long shot, but it’s like the worst of British all holiday in the same place, at the same time! There’s rubbish everywhere, no matter how many times I saw staff sweeping and picking it up. I’ve never seen so many families getting blind drunk whilst their kids do whatever the hell they like, including trashing the hotels property! The parents get blind drunk slurring swear words at their children, whilst other children (8/9 years old) are breaking the stadium style seats at the entertainment and commenting ‘what the f##k are you looking at? You d***head!’. Heaven forbid they should watch their kids, half the time most people don’t know where their children are, they treat the whole holiday as kids club for adults to get drunk, sunbath and do wtf they like whilst their children run riot. Noise, just wow, all day and night, for 14 nights 😳 drunken arguments, kids banging and kicking others doors, screaming in corridors, shouting, fighting… need I go on? We moved rooms (and blocks) the first week because of the sheer amount of noise and what sounded like the neighbour hitting partner and/or child. The second block was the same, but after complaining to Jet2 several times, we gave up and accepted defeat whilst counting down the days to fly home! Jet2 said they could see if they could get us a flight home if they had to, but we would have to pay for it. Drinks - The €1 for a card that you exchange for a plastic cup didn’t bother us, however, the state of some of the cups was disgusting! I don’t wear lipstick so I can guarantee it wasn’t my lipstick on the cup! The drinks themselves are watered down and depending on which bar you go to, the 7up tastes like stale water. The drinks from the bars inside the restaurants seem to be a lot nicer/less watered down, unless that’s just because you get a real glass so it tastes better. The rooms, a lot smaller than they look in pictures, the balcony doors in Jupiter block DO NOT LOCK, which isn’t great with a child! No hot water in the bathroom tap. And the bath takes forever to drain, which also then comes up through the floor drain! The “lock” on the main door in the room, pointless, as soon as you/ the cleaners scan the card to get in, it unlocks anyway! Mosquitos - wow, they’re never ending and we tried several different things to stop them! Worse around the lake area but we found out whilst away, that the hotel is build on what used to be waste land, so apparently that’s why there’s so many. The smell - if you like the smell of sewage, here’s the place to be! regardless of the rainfall, it’s a daily thing, and you can often smell it in your room. If that’s not bad enough, the neighbours smoke weed on their balcony and stink your room out with it too! They didn’t take the hint when our 7 year old loudly announced what is that smell, it stinks. I can’t blame her though! Illegal street sellers - you get them everywhere, but these delightful ones allegedly sell drugs too, literally just outside the hotel entrance! Sickness and diarrhoea - the whole family came down with it, which turned out to be norovirus, but I’m not surprised with the kids touching all the food on the buffet, regardless of there being signs saying kids are not allowed to serve themselves, we saw several children touch food, or several pieces of food, before choosing which bit, if any, they wanted. There was cold “hot” food, and a large amount of flies. And the noise in the dining halls is something else! I’d recommend noise cancelling headphones for everyone, but especially for anyone that is neurodivergent and struggles! Oh and the jugs of water on the table, sometimes they get changed, sometimes they don’t 😳 I feel the hotel has potential, if the clientele weren’t so awful, the staff try their best but honestly, half of them look broken! To finish this off, I would not call it family friendly, think of the program Benidorm, but worse. To sum up our 2 weeks, we all can home more tired than before we went! We were stressed out, depressed and wanted to go home after the first day. Jet2 responded to my complaint with a long winded “sorry but it’s not our fault” email