Resolved -
From approximately 10:10am to 10:28am PT we experienced longer-than-usual processing times for transcription of pre-recorded audio. The root cause of this slowdown has been identified and resolved, and response times are back within normal ranges. Our team will continue to monitor traffic to ensure continued good performance.
Mar 6, 19:04 UTC
Resolved -
The billing issue that caused unexpected multiple auto-refill charges for a subset of Universal-3-Pro customers on February 28, 2025, has been resolved. Refunds have been issued to the affected customers.
Feb 28, 20:44 UTC
Investigating -
We are aware of an issue that caused unexpected multiple auto-refill charges for a subset of customers using Universal-3-Pro today, February 28, 2025. Our team is actively investigating the root cause and working to resolve it as quickly as possible. We apologize for the inconvenience and will provide further updates as they become available.
Feb 28, 19:19 UTC