Opti9 will be performing software updates to storage systems in our GSC (Garden City, NY) region.
During the maintenance window, clients may observe brief periods of high storage latency due to controller failover. There is no expected impact to workloads, given that controller redundancy is in place. Posted on
Feb 26, 2026 - 17:32 EST
Opti9 will be upgrading a vSphere Distributed Switch in the management cluster in our GSC (Garden City, NY) region.
During this migration, there is potential for a short network disruption that could impact backups, replication or Cloud Director operations (such as console access) that rely on connectivity to vCenter. There is no impact to production client workloads. Posted on
Mar 06, 2026 - 15:39 EST
Opti9 will be applying updates for Zerto Virtual Manager in our CHI(Chicago) region.
During the maintenance window, Zerto replication should continue during the upgrade process. The upgrade will be performed without disrupting the protection, but no new checkpoints are written to the journal during the upgrade. Replication may fall out of SLA temporarily due to Z-VRA upgrades. Clients will be unable to create/modify/delete VPGs during the upgrade and unable to failover during the upgrade. Posted on
Mar 04, 2026 - 16:57 EST
Opti9 will be performing software updates to storage systems in our GSC (Garden City, NY) region.
During the maintenance window, clients may observe brief periods of high storage latency due to controller failover. There is no expected impact to workloads, given that controller redundancy is in place. Posted on
Feb 26, 2026 - 17:39 EST
Completed -
The scheduled maintenance has been completed.
Mar 10, 18:01 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 09:00 EDT
Scheduled -
During the maintenance window, Zerto may not display correctly in OptiX due to a dependency on the object being upgraded. Additionally, VPG creations and modifications will be blocked. Existing replications will not be impacted.
Feb 25, 14:59 EST
Completed -
The scheduled maintenance has been completed.
Mar 10, 18:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 11:01 EDT
Scheduled -
Opti9 will be migrating VMware Cloud Director components to new hardware in our CHI (Chicago) region.
During this migration, network interruptions could occur which may impact backup and/or replication jobs. Any impacted jobs should complete on retry without intervention.
Mar 4, 14:22 EST
Completed -
The scheduled maintenance has been completed.
Mar 10, 16:40 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 14:40 EDT
Scheduled -
Opti9 will be applying an update to Veeam Cloud Connect Backup in our YOW (Ottawa) region.
During this maintenance window, backup and replication jobs will fail and restore and failover operations may not be available. You may see error messages indicating that the tenant is disabled and/or the service provider is undergoing maintenance.
Mar 10, 14:37 EDT
Completed -
The scheduled maintenance has been completed.
Mar 9, 07:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 06:00 EDT
Scheduled -
Opti9 will be carrying out an emergency replacement of network hardware in our LON (London, UK) region.
Opti9's edge is redundant on other providers and impact is unexpected, but please be aware services may experience downtime of up to 30 minutes during the maintenance window
Mar 6, 13:23 EST
Completed -
The scheduled maintenance has been completed.
Mar 7, 16:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 11:00 EST
Scheduled -
During the maintenance window, clients may observe brief periods of high storage latency due to controller failover. There is no expected impact to workloads, given that controller redundancy is in place.
Mar 3, 16:35 EST
Resolved -
This incident has been resolved.
Mar 6, 21:31 EST
Investigating -
We are currently experiencing connectivity issues between Veeam Management Agents and Veeam Service Provider Console (VSPC) in this region. Our team is investigating the issue and are working toward resolution as soon as possible.
Mar 5, 13:29 EST
Completed -
The scheduled maintenance has been completed.
Mar 5, 20:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 19:00 EST
Scheduled -
During the maintenance window, failover functionality from our OptiX dashboard along with Zerto statistics will be intermittent during our maintenance. This will also impact any adds, changes, and removals of VPGs.
In the event you need a true failover, Opti9 can perform that manually from the Zerto Virtual Manager itself.
Mar 3, 15:53 EST
Resolved -
This incident has been resolved.
Mar 5, 13:28 EST
Identified -
We are currently experiencing job failures with Veeam Backup and Replication jobs targeting this region. Our team is investigating the issue and are working toward resolution as soon as possible.
Mar 4, 11:16 EST
Completed -
The scheduled maintenance has been completed.
Mar 4, 17:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 08:00 EST
Scheduled -
During this maintenance window, backup and replication jobs will fail and restore and failover operations may not be available. You may see error messages indicating that the tenant is disabled and/or the service provider is undergoing maintenance.
Feb 26, 17:22 EST
Completed -
The scheduled maintenance has been completed.
Mar 4, 13:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 12:00 EST
Scheduled -
During this maintenance window, backup and replication jobs will fail and restore and failover operations may not be available. You may see error messages indicating that the tenant is disabled and/or the service provider is undergoing maintenance.
Mar 4, 11:15 EST
Completed -
The scheduled maintenance has been completed.
Mar 4, 11:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 10:00 EST
Scheduled -
During this maintenance window, backup and replication jobs may fail and restore and failover operations may not be available. There is no anticipated disruption to powered on workloads. Please note that Zerto may require a reconnect after maintenance has been completed.
Feb 25, 15:19 EST
Completed -
The scheduled maintenance has been completed.
Mar 3, 19:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 17:00 EST
Scheduled -
During this maintenance window, Veeam Backup for Microsoft 365 components will be updated. Normal job schedules will resume upon the completion of the window.
Backup and restore operations will be unavailable for the duration of this maintenance window.
Mar 3, 16:58 EST
Completed -
The scheduled maintenance has been completed.
Mar 3, 19:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 08:00 EST
Scheduled -
During this maintenance window, backup and replication jobs will fail and restore and failover operations may not be available. You may see error messages indicating that the tenant is disabled and/or the service provider is undergoing maintenance.
Feb 26, 17:23 EST
Resolved -
This incident has been resolved.
Mar 3, 14:16 EST
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 3, 11:54 EST
Identified -
We are currently experiencing job failures with Veeam Backup and Replication jobs targeting this region. Our team is investigating the issue and are working toward resolution as soon as possible.
Mar 3, 08:19 EST
Completed -
The scheduled maintenance has been completed.
Mar 3, 07:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 06:00 EST
Scheduled -
We will be performing power redundancy tests during this window. Because redundant systems are in place, no service interruption is expected.
Feb 26, 11:49 EST
Completed -
The scheduled maintenance has been completed.
Mar 2, 17:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 09:00 EST
Scheduled -
Opti9 will be enabling VRA to VRA encryption in the CHI DRaaS3 Zerto infrastructure to add additional security to data flow.
During this migration, network interruptions could occur which may impact backup and/or replication jobs. Any impacted jobs should complete on retry without intervention.
Feb 13, 16:58 EST
Completed -
The scheduled maintenance has been completed.
Feb 26, 17:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 08:00 EST
Scheduled -
During this maintenance window, backup and replication jobs will fail and restore and failover operations may not be available. You may see error messages indicating that the tenant is disabled and/or the service provider is undergoing maintenance.
Feb 20, 16:47 EST
Completed -
The scheduled maintenance has been completed.
Feb 25, 17:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 08:00 EST
Scheduled -
During the maintenance window, self service restore plugin via vCloud Director and backup.vmcloud.ca will be unavailable. Job processing will be paused during the upgrade and will resume normal scheduling upon completion of the maintenance. There is NO impact to vCloud Director VMs or the vCloud Director user interface.
Feb 20, 17:09 EST
Completed -
The scheduled maintenance has been completed.
Feb 25, 15:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 11:00 EST
Scheduled -
During this maintenance window, backup and replication jobs may fail and restore and failover operations may not be available. You may see error messages indicating that the tenant is disabled, authentication failed and/or the service provider is undergoing maintenance.
The Cloud Director portal (dr.vmcloud.ca) will be unavailable during the maintenance window. Always on workloads in this environment are NOT impacted by the maintenance.
Feb 24, 16:54 EST