Monitoring - A fix has been implemented and we are monitoring the results.
Feb 18, 2026 - 17:29 EST
Identified - A subset of jobs are not running as expected, we are working alongside the vendor to resolve the issue.
Feb 13, 2026 - 13:12 EST
CHI - Backup Operational
90 days ago
100.0 % uptime
Today
Zerto - CHI Operational
90 days ago
100.0 % uptime
Today
Veeam Cloud Connect Backup - pub1-chi-cgb Operational
90 days ago
100.0 % uptime
Today
Veeam Cloud Connect Replication - pub1-chi-cgr Operational
90 days ago
100.0 % uptime
Today
Veeam Service Provider Console - chi-veeam-acw Operational
90 days ago
100.0 % uptime
Today
Veeam Backup for Cloud Director - CHI Operational
90 days ago
100.0 % uptime
Today
CHI - Cloud Operational
90 days ago
100.0 % uptime
Today
Compute - CHI Operational
90 days ago
100.0 % uptime
Today
Network Core - CHI Operational
90 days ago
100.0 % uptime
Today
Storage - CHI Operational
90 days ago
100.0 % uptime
Today
Facilities - Power/Cooling - CHI Operational
90 days ago
100.0 % uptime
Today
Internet Services - CHI Operational
90 days ago
100.0 % uptime
Today
GSC - Backup Operational
90 days ago
99.97 % uptime
Today
Veeam Service Provider Console - gsc2-acw Operational
90 days ago
99.97 % uptime
Today
Veeam Service Provider Console - gsc3-acw Operational
90 days ago
99.97 % uptime
Today
Veeam Cloud Connect Backup - pub1-gsc2-cgb Operational
90 days ago
99.97 % uptime
Today
Veeam Cloud Connect Replication - pub1-gsc2-cgr Operational
90 days ago
99.97 % uptime
Today
Veeam Backup for Microsoft 365 - gsc3-m-portal Operational
90 days ago
99.97 % uptime
Today
Veeam Backup for Microsoft 365 - portal-m-gsc Operational
90 days ago
99.97 % uptime
Today
Veeam Cloud Connect Backup - pub1-gsc3-cgb Operational
90 days ago
99.97 % uptime
Today
Veeam Cloud Connect Backup - pub2-gsc3-cgb Operational
90 days ago
99.97 % uptime
Today
Veeam Cloud Connect Replication - pub1-gsc3-cgr Operational
90 days ago
99.97 % uptime
Today
Veeam Backup for Dedicated Private Cloud - GSC Operational
90 days ago
99.97 % uptime
Today
Veeam Backup for Cloud Director - GSC Operational
90 days ago
99.97 % uptime
Today
Zerto - GSC Operational
90 days ago
99.97 % uptime
Today
GSC - Cloud Operational
90 days ago
99.97 % uptime
Today
Cloud Director - GSC Operational
90 days ago
99.97 % uptime
Today
Compute - GSC Operational
90 days ago
99.97 % uptime
Today
Network Core - GSC Operational
90 days ago
99.97 % uptime
Today
Storage - GSC Operational
90 days ago
99.97 % uptime
Today
Facilities - Power/Cooling - GSC Operational
90 days ago
99.97 % uptime
Today
Internet Services - GSC Operational
90 days ago
99.97 % uptime
Today
LAX - Backup Operational
90 days ago
100.0 % uptime
Today
Veeam Service Provider Console - veeam-lax-acw Operational
90 days ago
100.0 % uptime
Today
Zerto - LAX Operational
90 days ago
100.0 % uptime
Today
Veeam Cloud Connect Backup - laxcc Operational
90 days ago
100.0 % uptime
Today
Veeam Cloud Connect Replication - laxccr Operational
90 days ago
100.0 % uptime
Today
Veeam Backup for Cloud Director - LAX Operational
90 days ago
100.0 % uptime
Today
LAX - Cloud Operational
90 days ago
100.0 % uptime
Today
Compute - LAX Operational
90 days ago
100.0 % uptime
Today
Network Core - LAX Operational
90 days ago
100.0 % uptime
Today
Storage - LAX Operational
90 days ago
100.0 % uptime
Today
Facilities - Power/Cooling - LAX Operational
90 days ago
100.0 % uptime
Today
Cloud Director - LAX Operational
90 days ago
100.0 % uptime
Today
Internet Services - LAX Operational
90 days ago
100.0 % uptime
Today
LON - Backup Operational
90 days ago
99.95 % uptime
Today
Veeam Cloud Connect Backup - pub1-lon-cgb Operational
90 days ago
99.9 % uptime
Today
Veeam Cloud Connect Backup - pub2-lon-cgb Operational
90 days ago
99.9 % uptime
Today
Veeam Cloud Connect Replication - pub1-lon-cgr Operational
90 days ago
99.9 % uptime
Today
Zerto - LON Operational
90 days ago
100.0 % uptime
Today
Veeam Backup for Cloud Director - LON Operational
90 days ago
100.0 % uptime
Today
Veeam Service Provider Console - lon-acw Operational
90 days ago
100.0 % uptime
Today
LON - Cloud Operational
90 days ago
100.0 % uptime
Today
Compute - LON Operational
90 days ago
100.0 % uptime
Today
Network Core - LON Operational
90 days ago
100.0 % uptime
Today
Storage - LON Operational
90 days ago
100.0 % uptime
Today
Facilities - Power/Cooling - LON Operational
90 days ago
100.0 % uptime
Today
Cloud Director - LON Operational
90 days ago
100.0 % uptime
Today
Internet Services - LON Operational
90 days ago
100.0 % uptime
Today
MTL - Backup Operational
90 days ago
100.0 % uptime
Today
Veeam Cloud Connect Backup - pub1-mtl2-cgb Operational
90 days ago
100.0 % uptime
Today
Veeam Cloud Connect Backup - pub2-mtl2-cgb Operational
90 days ago
100.0 % uptime
Today
Veeam Cloud Connect Replication - pub1-mtl2-cgr Operational
90 days ago
100.0 % uptime
Today
Veeam Service Provider Console - mtl2-acw Operational
90 days ago
100.0 % uptime
Today
Veeam Backup for Cloud Director - MTL Operational
90 days ago
100.0 % uptime
Today
MTL - Cloud Operational
90 days ago
100.0 % uptime
Today
Compute - MTL Operational
90 days ago
100.0 % uptime
Today
Network Core - MTL Operational
90 days ago
100.0 % uptime
Today
Storage - MTL Operational
90 days ago
100.0 % uptime
Today
Facilities - Power/Cooling - MTL Operational
90 days ago
100.0 % uptime
Today
Cloud Director - MTL Operational
90 days ago
100.0 % uptime
Today
Internet Services - MTL Operational
90 days ago
100.0 % uptime
Today
PAR - Backup Operational
90 days ago
100.0 % uptime
Today
Veeam Service Provider Console - par-acw Operational
90 days ago
100.0 % uptime
Today
Veeam Cloud Connect Backup - pub1-par-cgb Operational
90 days ago
100.0 % uptime
Today
Veeam Cloud Connect Backup - pub2-par-cgb Operational
90 days ago
100.0 % uptime
Today
Veeam Cloud Connect Replication - pub1-par-cgr Operational
90 days ago
100.0 % uptime
Today
Veeam Backup for Microsoft 365 - pub1-par-vbo Operational
90 days ago
100.0 % uptime
Today
PAR - Cloud Operational
90 days ago
100.0 % uptime
Today
Compute - PAR Operational
90 days ago
100.0 % uptime
Today
Network Core - PAR Operational
90 days ago
100.0 % uptime
Today
Storage - PAR Operational
90 days ago
100.0 % uptime
Today
Facilities - Power/Cooling - PAR Operational
90 days ago
100.0 % uptime
Today
Cloud Director - PAR Operational
90 days ago
100.0 % uptime
Today
Internet Services - PAR Operational
90 days ago
100.0 % uptime
Today
SG - Backup Operational
90 days ago
100.0 % uptime
Today
Veeam Service Provider Console - sg-acw Operational
90 days ago
100.0 % uptime
Today
Veeam Cloud Connect Backup - pub1-sg-cgb Operational
90 days ago
100.0 % uptime
Today
Veeam Cloud Connect Backup - pub2-sg-cgb Operational
90 days ago
100.0 % uptime
Today
Veeam Cloud Connect Replication - pub1-sg-cgr Operational
90 days ago
100.0 % uptime
Today
Veeam Backup for Cloud Director - SG Operational
90 days ago
100.0 % uptime
Today
SG - Cloud Operational
90 days ago
100.0 % uptime
Today
Compute - SG Operational
90 days ago
100.0 % uptime
Today
Network Core - SG Operational
90 days ago
100.0 % uptime
Today
Storage - SG Operational
90 days ago
100.0 % uptime
Today
Facilities - Power/Cooling - SG Operational
90 days ago
100.0 % uptime
Today
Cloud Director - SG Operational
90 days ago
100.0 % uptime
Today
Internet Services - SG Operational
90 days ago
100.0 % uptime
Today
YOW - Backup Partial Outage
90 days ago
99.28 % uptime
Today
Veeam Cloud Connect - hostedbizz Operational
90 days ago
100.0 % uptime
Today
Veeam Cloud Connect - yow01-b Operational
90 days ago
100.0 % uptime
Today
Veeam Cloud Connect - yow02-b Operational
90 days ago
100.0 % uptime
Today
Veeam Cloud Connect - yow03-b Operational
90 days ago
100.0 % uptime
Today
Veeam Service Provider Console - console Operational
90 days ago
100.0 % uptime
Today
Veeam Backup for Microsoft 365 - office365 Partial Outage
90 days ago
91.45 % uptime
Today
Veeam Backup for Microsoft 365 - yow01-m Operational
90 days ago
100.0 % uptime
Today
Veeam Backup for Microsoft 365 - yow02-m Operational
90 days ago
100.0 % uptime
Today
Veeam Backup for Microsoft 365 - yow03-m Operational
90 days ago
100.0 % uptime
Today
HBizzVault Operational
90 days ago
100.0 % uptime
Today
HBizzSync Operational
90 days ago
100.0 % uptime
Today
Veeam Backup for Cloud Director - YOW Operational
90 days ago
100.0 % uptime
Today
YOW - Cloud Operational
90 days ago
100.0 % uptime
Today
Compute - YOW Operational
90 days ago
100.0 % uptime
Today
Network Core - YOW Operational
90 days ago
100.0 % uptime
Today
Storage - YOW Operational
90 days ago
100.0 % uptime
Today
Facilities - Power/Cooling - YOW Operational
90 days ago
100.0 % uptime
Today
Cloud Director - YOW Operational
90 days ago
100.0 % uptime
Today
Horizon View - YOW Operational
90 days ago
100.0 % uptime
Today
Internet Services - YOW Operational
90 days ago
100.0 % uptime
Today
YVR - Backup Operational
90 days ago
100.0 % uptime
Today
Veeam Cloud Connect Backup - yvr01-b Operational
90 days ago
100.0 % uptime
Today
Veeam Cloud Connect Replication - yvr01-b Operational
90 days ago
100.0 % uptime
Today
Veeam Backup for Cloud Director - YVR Operational
90 days ago
100.0 % uptime
Today
Veeam Backup for Microsoft 365 - portal-m-yvr Operational
90 days ago
100.0 % uptime
Today
Veeam Service Provider Console - console-yvr Operational
90 days ago
100.0 % uptime
Today
Veeam Service Provider Console - cloudconsole Operational
90 days ago
100.0 % uptime
Today
YVR - Cloud Operational
90 days ago
100.0 % uptime
Today
Compute - YVR Operational
90 days ago
100.0 % uptime
Today
Network Core - YVR Operational
90 days ago
100.0 % uptime
Today
Storage - YVR Operational
90 days ago
100.0 % uptime
Today
Cloud Director - YVR Operational
90 days ago
100.0 % uptime
Today
Internet Services - YVR Operational
90 days ago
100.0 % uptime
Today
Facilities - Power/Cooling - YVR Operational
90 days ago
100.0 % uptime
Today
YYC - Backup Operational
90 days ago
99.74 % uptime
Today
Veeam Cloud Connect Backup - hostedbizz-west2 Operational
90 days ago
100.0 % uptime
Today
Veeam Cloud Connect Replication - hostedbizz-west2 Operational
90 days ago
100.0 % uptime
Today
Veeam Cloud Connect Backup - yyc01-b Operational
90 days ago
100.0 % uptime
Today
Veeam Cloud Connect Replication - yyc01-b Operational
90 days ago
100.0 % uptime
Today
Veeam Backup for Cloud Director - YYC Operational
90 days ago
100.0 % uptime
Today
Veeam Service Provider Console - console-yyc Operational
90 days ago
98.48 % uptime
Today
YYC - Cloud Operational
90 days ago
100.0 % uptime
Today
Compute - YYC Operational
90 days ago
100.0 % uptime
Today
Network Core - YYC Operational
90 days ago
100.0 % uptime
Today
Storage - YYC Operational
90 days ago
100.0 % uptime
Today
Facilities - Power/Cooling - YYC Operational
90 days ago
100.0 % uptime
Today
Cloud Director - YYC Operational
90 days ago
100.0 % uptime
Today
Horizon View - YYC Operational
90 days ago
100.0 % uptime
Today
Internet Services - YYC Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Storage Systems (GSC) - Scheduled Maintenance Mar 11, 2026 18:00-21:00 EDT

Opti9 will be performing software updates to storage systems in our GSC (Garden City, NY) region.

During the maintenance window, clients may observe brief periods of high storage latency due to controller failover. There is no expected impact to workloads, given that controller redundancy is in place.

Posted on Feb 26, 2026 - 17:32 EST

Zerto - Scheduled Maintenance Mar 12, 2026 09:00-17:00 EDT

Opti9 will be applying updates for Zerto Virtual Manager in our CHI (Chicago) region.

During the maintenance window, customers may experience minor/intermittent connectivity or system disconnects.

Posted on Feb 27, 2026 - 15:27 EST

vSphere (GSC) - Scheduled Maintenance Mar 18, 2026 18:00-18:15 EDT

Opti9 will be upgrading a vSphere Distributed Switch in the management cluster in our GSC (Garden City, NY) region.

During this migration, there is potential for a short network disruption that could impact backups, replication or Cloud Director operations (such as console access) that rely on connectivity to vCenter. There is no impact to production client workloads.

Posted on Mar 06, 2026 - 15:39 EST

Zerto - Scheduled Maintenance Mar 23, 2026 10:00-18:00 EDT

Opti9 will be applying updates for Zerto Virtual Manager in our CHI(Chicago) region.

During the maintenance window, Zerto replication should continue during the upgrade process. The upgrade will be performed without disrupting the protection, but no new checkpoints are written to the journal during the upgrade. Replication may fall out of SLA temporarily due to Z-VRA upgrades. Clients will be unable to create/modify/delete VPGs during the upgrade and unable to failover during the upgrade.

Posted on Mar 04, 2026 - 16:57 EST

Storage Systems (GSC) - Scheduled Maintenance Apr 1, 2026 18:00-21:00 EDT

Opti9 will be performing software updates to storage systems in our GSC (Garden City, NY) region.

During the maintenance window, clients may observe brief periods of high storage latency due to controller failover. There is no expected impact to workloads, given that controller redundancy is in place.

Posted on Feb 26, 2026 - 17:39 EST
Mar 11, 2026

No incidents reported today.

Mar 10, 2026
Completed - The scheduled maintenance has been completed.
Mar 10, 18:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 09:00 EDT
Scheduled - During the maintenance window, Zerto may not display correctly in OptiX due to a dependency on the object being upgraded. Additionally, VPG creations and modifications will be blocked. Existing replications will not be impacted.
Feb 25, 14:59 EST
Completed - The scheduled maintenance has been completed.
Mar 10, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 11:01 EDT
Scheduled - Opti9 will be migrating VMware Cloud Director components to new hardware in our CHI (Chicago) region.

During this migration, network interruptions could occur which may impact backup and/or replication jobs. Any impacted jobs should complete on retry without intervention.

Mar 4, 14:22 EST
Completed - The scheduled maintenance has been completed.
Mar 10, 16:40 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 14:40 EDT
Scheduled - Opti9 will be applying an update to Veeam Cloud Connect Backup in our YOW (Ottawa) region.

During this maintenance window, backup and replication jobs will fail and restore and failover operations may not be available. You may see error messages indicating that the tenant is disabled and/or the service provider is undergoing maintenance.

Mar 10, 14:37 EDT
Completed - The scheduled maintenance has been completed.
Mar 10, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 11:00 EDT
Scheduled - Opti9 will be applying updates for Veeam Backup and Replication in our LON (London,UK) region.

During the maintenance window, customers shouldn't notice any issues or be affected by the maintenance.

Mar 6, 14:46 EST
Mar 9, 2026
Completed - The scheduled maintenance has been completed.
Mar 9, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 06:00 EDT
Scheduled - Opti9 will be carrying out an emergency replacement of network hardware in our LON (London, UK) region.

Opti9's edge is redundant on other providers and impact is unexpected, but please be aware services may experience downtime of up to 30 minutes during the maintenance window

Mar 6, 13:23 EST
Mar 8, 2026

No incidents reported.

Mar 7, 2026
Completed - The scheduled maintenance has been completed.
Mar 7, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 11:00 EST
Scheduled - During the maintenance window, clients may observe brief periods of high storage latency due to controller failover. There is no expected impact to workloads, given that controller redundancy is in place.
Mar 3, 16:35 EST
Mar 6, 2026
Resolved - This incident has been resolved.
Mar 6, 21:31 EST
Investigating - We are currently experiencing connectivity issues between Veeam Management Agents and Veeam Service Provider Console (VSPC) in this region. Our team is investigating the issue and are working toward resolution as soon as possible.
Mar 5, 13:29 EST
Mar 5, 2026
Completed - The scheduled maintenance has been completed.
Mar 5, 20:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 19:00 EST
Scheduled - During the maintenance window, failover functionality from our OptiX dashboard along with Zerto statistics will be intermittent during our maintenance. This will also impact any adds, changes, and removals of VPGs.

In the event you need a true failover, Opti9 can perform that manually from the Zerto Virtual Manager itself.

Mar 3, 15:53 EST
Resolved - This incident has been resolved.
Mar 5, 13:28 EST
Identified - We are currently experiencing job failures with Veeam Backup and Replication jobs targeting this region. Our team is investigating the issue and are working toward resolution as soon as possible.
Mar 4, 11:16 EST
Mar 4, 2026
Completed - The scheduled maintenance has been completed.
Mar 4, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 08:00 EST
Scheduled - During this maintenance window, backup and replication jobs will fail and restore and failover operations may not be available. You may see error messages indicating that the tenant is disabled and/or the service provider is undergoing maintenance.
Feb 26, 17:22 EST
Completed - The scheduled maintenance has been completed.
Mar 4, 13:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 12:00 EST
Scheduled - During this maintenance window, backup and replication jobs will fail and restore and failover operations may not be available. You may see error messages indicating that the tenant is disabled and/or the service provider is undergoing maintenance.
Mar 4, 11:15 EST
Completed - The scheduled maintenance has been completed.
Mar 4, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 10:00 EST
Scheduled - During this maintenance window, backup and replication jobs may fail and restore and failover operations may not be available. There is no anticipated disruption to powered on workloads. Please note that Zerto may require a reconnect after maintenance has been completed.
Feb 25, 15:19 EST
Mar 3, 2026
Completed - The scheduled maintenance has been completed.
Mar 3, 19:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 17:00 EST
Scheduled - During this maintenance window, Veeam Backup for Microsoft 365 components will be updated. Normal job schedules will resume upon the completion of the window.

Backup and restore operations will be unavailable for the duration of this maintenance window.

Mar 3, 16:58 EST
Completed - The scheduled maintenance has been completed.
Mar 3, 19:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 08:00 EST
Scheduled - During this maintenance window, backup and replication jobs will fail and restore and failover operations may not be available. You may see error messages indicating that the tenant is disabled and/or the service provider is undergoing maintenance.
Feb 26, 17:23 EST
Resolved - This incident has been resolved.
Mar 3, 14:16 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 3, 11:54 EST
Identified - We are currently experiencing job failures with Veeam Backup and Replication jobs targeting this region. Our team is investigating the issue and are working toward resolution as soon as possible.
Mar 3, 08:19 EST
Completed - The scheduled maintenance has been completed.
Mar 3, 10:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 10:00 EST
Scheduled - Opti9 will be performing updates for Zerto Virtual Manager in our LAX (Los Angeles) region.

During the maintenance window, customers may experience minor/intermittent connectivity or system disconnects.

Mar 2, 11:21 EST
Completed - The scheduled maintenance has been completed.
Mar 3, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 06:00 EST
Scheduled - We will be performing power redundancy tests during this window. Because redundant systems are in place, no service interruption is expected.
Feb 26, 11:49 EST
Mar 2, 2026
Completed - The scheduled maintenance has been completed.
Mar 2, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 09:00 EST
Scheduled - Opti9 will be enabling VRA to VRA encryption in the CHI DRaaS3 Zerto infrastructure to add additional security to data flow.

During this migration, network interruptions could occur which may impact backup and/or replication jobs. Any impacted jobs should complete on retry without intervention.

Feb 13, 16:58 EST
Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

Feb 26, 2026
Completed - The scheduled maintenance has been completed.
Feb 26, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 08:00 EST
Scheduled - During this maintenance window, backup and replication jobs will fail and restore and failover operations may not be available. You may see error messages indicating that the tenant is disabled and/or the service provider is undergoing maintenance.
Feb 20, 16:47 EST
Feb 25, 2026
Completed - The scheduled maintenance has been completed.
Feb 25, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 08:00 EST
Scheduled - During the maintenance window, self service restore plugin via vCloud Director and backup.vmcloud.ca will be unavailable.  Job processing will be paused during the upgrade and will resume normal scheduling upon completion of the maintenance.  There is NO impact to vCloud Director VMs or the vCloud Director user interface.
Feb 20, 17:09 EST
Completed - The scheduled maintenance has been completed.
Feb 25, 15:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 11:00 EST
Scheduled - During this maintenance window, backup and replication jobs may fail and restore and failover operations may not be available. You may see error messages indicating that the tenant is disabled, authentication failed and/or the service provider is undergoing maintenance.

The Cloud Director portal (dr.vmcloud.ca) will be unavailable during the maintenance window. Always on workloads in this environment are NOT impacted by the maintenance.

Feb 24, 16:54 EST