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From Personal AI Assistants to Team Workflows
You have started working with AI agents, and they are genuinely useful. They draft, they research, they take a first pass at work that used to sit in a queue for weeks. For your personal tasks, it can feel like magic. Then, as you tackle more tasks with your new AI assistant, you run into…
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Redesigned Docs, Same Open RT
We redesigned the Request Tracker documentation site and added a separate home for developer docs. The bigger story: after 25+ years, RT is still open, still self-hostable, and still yours.
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No RT Expertise Required: Meet the Queue Creation Assistant
Setting up a new queue in RT is one of the most powerful things an administrator can do, and also one of the most involved. A queue is rarely just a queue. To do the job well you also think through the workflow its tickets move through, the custom fields you want to track, the…
