Privacy Policy
Effective Date: August 6th, 2026
This Privacy Policy describes how Fireblocks Inc. and its affiliates (“Fireblocks”, “we”, “our” or “us”) collect, use, disclose, store and otherwise process your Personal Information in connection with: (i) your use of our website, https://www.fireblocks.com/, and its related websites and subdomains (the “Website”); (ii) your use of our platform, dashboard, mobile application and other software applications we make available (the “Platform”); and (iii) other interactions with Fireblocks where we act as the controller of your Personal Information under applicable data protection laws.
For the purposes of this Privacy Policy, “Personal Information” means information relating to an identified or identifiable individual. It does not include information that has been anonymised or aggregated such that it no longer identifies, and cannot reasonably be used to identify, an individual, or publicly available information to the extent excluded under applicable law.
This Privacy Policy does not apply to Personal Information collected from Fireblocks employees or candidates for employment.
In order to provide you with the benefits of using our Website and Platform, Fireblocks collects certain information about you.
Personal Information about You
| Instances of Collection | Types of Personal Information | Purposes for Collection |
| When you browse or visit our Website | Cookies, analytic tools and log files (for more information, please see the “Information Collected from Your Browser or Device” section below) | Marketing and website analytics to improve performance and user experience |
| When you request a free trial or a product demo | Name, business email address, job title, phone number and country | Schedule a demo Send you communications related to the demo Provide the demo Send product and company news |
| When you join our Developer Portal and Community | Name, business email address, contact information | Enrol for developer accounts Provide access to a testnet workspace in a sandbox environment Provide access to the Developer Community Send you related communications |
| When you subscribe to our communications | Name, email address, contact information | Add you to our mailing list to send you communications |
| When you download a white paper or other materials on our Website | Name, email address, job title, phone number and country | Send you the white paper or other materials available on our Website Send you related communications |
| When you register for a webinar that we host | Name, email address, and job title | Allow you to register for the webinar Send you related communications Provide you with the webinar |
| When you contact us (e.g. customer support) | Name, email address, phone number, country and the content of your inquiry or support request | Process and answer questions Provide support Customize your experience |
| When you create an account and log in | Name and business email address | Create your account and enable access to our Platform Allow you to log in to the Platform Allow you to enjoy features available to registered users only Send you related communications |
| When we establish or manage business relationships with customers, partners, suppliers and other organisations | Name, business contact details (such as business email address and telephone number), job title, employer and business communications | To establish and manage business relationships, communicate with our business contacts, and perform or administer our agreements |
| When you interact with our social media profiles | Name and public profile information (such as profile photo, username and biography), public posts, comments, messages or other content that you share with us or publicly reference Fireblocks, information relating to your interactions with our social media accounts (such as likes, shares, comments and direct messages, where applicable) | Respond to your request, question or interaction. |
| When you or your organization complete Know-Your-Business (KYB) verification or onboarding | Beneficial ownership information (e.g. name, date of birth, and government-issued identification number) and the identity and contact details of business representatives (e.g. name, business email address, and business phone number) | Verify the identity of your organization and its representatives Comply with AML/KYC/KYB obligations Facilitate a unified onboarding and compliance experience across the Fireblocks products and services used by your organization |
| When we engage in business development, sales and partner relationship management | Name, Business contact information (e.g. business title, employer, business email address, telephone number, professional profile information, records of marketing communications and interactions). Other business contact information obtained from publicly available sources or trusted third-party business data providers | Develop and maintain business relationships Identify organizations that may be interested in our products and services Develop and market our products and services Enrich and maintain accurate business contact records Send you related communications |
| When you or your organization access or use our Platform, Console, APIs or SDKs | Account and user profile data; API request metadata and logs, including IP addresses of calling systems and integrations; audit and activity logs tied to individual users | Provide, operate and secure the Platform Authenticate API and SDK access Maintain audit trails and investigate security incidents Enforce your organization’s policy engine rules and configurations |
| When you or your organization are billed for our services | Name and email address of your billing contact, and payment method details (e.g. cardholder name and truncated card number), processed on our behalf by payment processors | Process payment for the Services Issue invoices and manage your account Comply with financial record-keeping obligations |
| When you contact us through live chat or messaging platforms (e.g. Slack, Microsoft Teams, Discord, Telegram or WhatsApp) | Name, business email address and contact details, job title, employer, country or region, account or platform identifiers (where applicable), communications and information you choose to provide (including chat messages and attachments), professional profile information (where voluntarily provided) | Respond to your inquiries and provide support Maintain records of support interactions |
| When you attend or engage with us at conferences, events or webinars | Name, business contact details (such as business email address), job title, employer, and other information you choose to provide to us or that is shared with us by event organisers or lead retrieval providers | Follow up on your interest in our products and services Establish and maintain a business relationship Send you related communications |
Business Development and Sales Prospecting
Fireblocks may collect and process Personal Information relating to employees and representatives of current and prospective customers, partners, and other organizations with whom we do business. We may obtain this information directly from you, through your interactions with our Website, events or other content, from publicly available sources, and from trusted third-party business data providers.
The Personal Information we collect may include your name, business contact details, job title, employer and professional profile information. We may also use website analytics and attribution technologies to better understand how organizations engage with our Website.
Where permitted by applicable law, we process this information for business development and marketing activities. Where applicable, you may have the right to object to this processing as described in Section VII (Your Rights).
Know-Your-Business (KYB) Verification and Onboarding
Where required to provide certain products or services, establish or maintain a business relationship, or comply with applicable legal or regulatory obligations, Fireblocks may collect information required to verify your organisation and its authorised representatives. This may include company registration and incorporation documents, beneficial ownership information, and the identity and contact details of directors, beneficial owners, authorised signatories, or other business representatives. We use this information to verify identity, conduct due diligence, facilitate onboarding across relevant Fireblocks products and services, comply with applicable legal and regulatory obligations, and prevent fraud. To support these activities, we may share this information with relevant Fireblocks group companies and trusted service providers that assist us with identity verification, onboarding and compliance, as described in Section IV.
Information Collected from Your Browser or Device
When you visit the Website, we automatically collect certain technical information about your browser and device. This may include your IP address, browser type, operating system, device type, language preferences, approximate geographic location, referring URLs, pages viewed, the date and time of your visit, and information about how you interact with the Website, including navigation patterns, clicks, scrolling activity and similar usage information.
We use this information to operate, secure, maintain and improve the Website, analyse its performance and usage, troubleshoot technical issues, protect against fraud and other malicious activity, and support our business operations. We also use cookies and similar tracking technologies on the Website. For more information about the cookies we use, how they work, and how you can manage your preferences, please see our Cookie Policy.
We use the Personal Information we collect to:
- provide, operate, maintain and secure the Website, the Platform, and our products and services;
- authenticate users, manage accounts, and provide customer support;
- communicate with you, including responding to enquiries and providing service-related notices;
- administer our business, including accounting, auditing, reporting, and other internal operations;
- improve and develop our Website, Platform, products and services, understand how visitors and customers interact with them, analyse usage patterns, measure the effectiveness of our communications and marketing activities, and enhance the user experience;
- conduct business development and marketing activities, where permitted by applicable law;
- detect, investigate and prevent fraud, security incidents, and other malicious, deceptive, or unlawful activity, including through the use of automated and AI-assisted tools as described in Section V;
- comply with applicable laws, regulations, legal processes, and requests from competent authorities; and
- establish, exercise or defend legal claims and otherwise protect the rights, property, safety and security of Fireblocks, our customers, and others.
Where required by applicable law, we rely on one or more of the following legal bases for processing your Personal Information:
- performance of a contract or steps taken at your request before entering into a contract;
- our legitimate interests, provided those interests are not overridden by your rights and freedoms;
- compliance with a legal obligation; and
- your consent, where required.
We may disclose Personal Information to:
- Fireblocks group companies and trusted service providers that support the operation of our Website, Platform and business, including hosting, analytics, communications, customer support, identity verification, security, fraud prevention, payment processing and other business operations;
- professional advisers, auditors and insurers;
- regulators, law enforcement agencies, courts and other public authorities where required or permitted by law;
- parties involved in a proposed or completed merger, acquisition, financing, reorganisation or other corporate transaction; and
- other parties where reasonably necessary to prevent fraud, protect our rights or property, enforce our agreements, or establish, exercise or defend legal claims.
Service providers that process Personal Information on our behalf are subject to appropriate contractual and security requirements.
We do not sell your Personal Information. Where you consent to the use of advertising or social media cookies, certain information collected through those technologies may constitute “sharing” under certain US state privacy laws. For more information about these technologies and your choices, please see Sections II and VII.
We may also disclose anonymised, aggregated or de-identified information that cannot reasonably be used to identify an individual.
Fireblocks uses automated and AI-assisted tools to help protect our products, services, and customers. These tools assist in analysing system configurations, identifying potential security risks, detecting vulnerabilities, and supporting fraud prevention and operational security.
Outputs generated by these tools are subject to appropriate human oversight and technical validation and are used to support human decision-making.
Fireblocks does not make decisions based solely on automated processing that produce legal effects concerning you or similarly significantly affect you. Where automated or AI-assisted tools inform a decision that may affect you, appropriate human review is available. You may contact us using the details in the “Contact Us” section to request such review where applicable.
Depending on your location and applicable law, you may have certain rights in relation to your Personal Information.
These rights may include the right to:
- access the Personal Information we hold about you;
- request correction of inaccurate or incomplete Personal Information;
- request deletion of your Personal Information, subject to applicable legal exceptions;
- request restriction of, or object to, certain processing activities;
- receive Personal Information you have provided to us in a structured, commonly used and machine-readable format, where applicable;
- withdraw your consent at any time where processing is based on consent;
- not be subject to decisions based solely on automated processing that produce legal or similarly significant effects, subject to applicable law; and
- lodge a complaint with your local data protection or supervisory authority.
Additional Rights for California Residents
If you are a California resident, you may also have the right to:
- know the categories and specific pieces of Personal Information we have collected, used, disclosed, or shared about you;
- request deletion or correction of your Personal Information, subject to applicable exceptions;
- opt out of the sale or sharing of your Personal Information, where applicable; and
- designate an authorised agent to submit a request on your behalf, subject to verification requirements.
Fireblocks will not discriminate against you for exercising any applicable privacy rights.
If you wish to exercise your rights or have any questions about our privacy practices, please contact us using the details in the “Contact Us” section below.
You may opt out of receiving marketing communications from Fireblocks at any time by using the unsubscribe link included in our communications or by contacting us using the details in the “Contact Us” section below.
Please note that even if you opt out of marketing communications, we may continue to send you service-related or administrative communications relating to your account, your use of our products or services, or other business communications that are not promotional.
The Website and Platform are intended for business users and are not directed to individuals under 18. We do not knowingly collect Personal Information from individuals under 18. If you believe a minor has provided us with Personal Information, please contact us using the details below.
Fireblocks maintains appropriate technical and organisational measures designed to protect Personal Information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. We regularly review and update our security measures to address evolving risks and industry practices.
If you believe your interaction with Fireblocks is no longer secure, please contact us using the details in the “Contact Us” section below.
We retain Personal Information only for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, enforce our agreements, and protect our legitimate business interests.
Retention periods vary depending on the nature of the information, the purpose for which it was collected, applicable legal requirements, and our internal retention policies.
The Website and Platform may contain links to, integrate with, or otherwise enable access to third-party websites, applications, products, or services that are not owned or controlled by Fireblocks.
Fireblocks is not responsible for the privacy practices or content of those third-party services. We encourage you to review their privacy policies before providing any Personal Information.
Fireblocks is a global business and may transfer or make Personal Information accessible to its affiliates and trusted service providers in countries other than the country in which it was collected. Where required by applicable law, we implement appropriate safeguards to protect Personal Information transferred internationally, including by entering approved contractual arrangements or relying on other lawful transfer mechanisms.
We may update this Privacy Policy from time to time to reflect changes to our business, products, services, legal obligations, or privacy practices. When we do so, we will update the “Effective Date” at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.
If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise your privacy rights, please contact us at:
Data Protection Office
Email: [email protected]
