Monitoring - A fix has been implemented upstream and the SHADER proxy group has recovered. We continue monitoring the situation for any further disruption.
Aug 13, 2026 - 22:08 CEST
Identified - We are seeing elevated error rates on the SHADER proxy group connected with issues with one of our upstream providers. If you use this proxy group directly (not through the virtual AUTO proxy group), please switch to using another group (such as BUYPROXIES94952) temporarily.
Aug 13, 2026 - 17:38 CEST
Resolved -
This incident has been resolved.
Aug 8, 20:59 CEST
Monitoring -
We have seen a full recovery of the SERP proxy success rates. We will continue monitoring for any future degradation.
Aug 8, 16:15 CEST
Update -
The success rate and latency is continuing to improve to almost normal levels, we expect full recovery soon.
Aug 8, 15:36 CEST
Update -
We have applied partial fixes to improve the situation and lower the error rate. We are still seeing an elevated error rate and are continuing to work on reaching a full resolution.
Aug 8, 08:15 CEST
Identified -
The performance problems are caused by issues with our upstream providers. We are in contact with them to find a solution.
Aug 8, 01:00 CEST
Investigating -
The Google SERP proxy is experiencing increased response times and elevated error rates. We are investigating the issue.
Aug 7, 23:00 CEST
