Investigating - We are currently experiencing intermittent outages with the Google Cloud servers in multiple regions. We are closely coordinating with the team & actively working to resolve this issue.
We will share additional updates as we have more information.
Aug 11, 2026 - 18:18 UTC
Update - The mandatory maintenance is still underway. Our engineering team is actively working to complete the activity as quickly as possible. We appreciate your patience and cooperation in this regard.
Jul 11, 2026 - 07:07 UTC
Update - We are continuing to work on a fix for this issue.
May 16, 2026 - 09:49 UTC
Identified - We are running a mandatory maintenance activity across a few of our customers’ servers regarding infrastructure stability upgrades. This will require us to restart the servers which will introduce a brief service interruption. We are expecting the Cloudways Platform to remain fully operational during this activity. This is an ongoing activity and we will provide further updates here. Thank you for your trust in Cloudways.
May 16, 2026 - 09:47 UTC
Update - We are still working closely with AWS to resolve this issue. AWS services remain impacted, and our team continues to monitor the situation and coordinate with AWS for a resolution. We will share further updates on this status page as more information becomes available. We sincerely apologize for the inconvenience caused and appreciate your patience.
Mar 09, 2026 - 19:11 UTC
Update - AWS is currently experiencing a power outage affecting two of its three data centers in Bahrain. The remaining center is currently over capacity, leading to widespread service failures. Since backups are hosted in the same region, recovery is dependent on AWS restoring local power and connectivity. We are monitoring the situation 24/7 and will update you the moment services begin to recover.
Mar 02, 2026 - 18:28 UTC
Identified - Our upstream provider, Amazon Web Services (AWS), is currently experiencing a connectivity and power outage in the Bahrain region, impacting instances hosted in the ME-SOUTH-1 region.
Their technical teams are actively investigating the issue and working to restore services as quickly as possible. We regret the inconvenience this may cause.
Mar 02, 2026 - 08:05 UTC
Update - We are still working closely with AWS to resolve this issue. AWS services remain impacted, and our team continues to monitor the situation and coordinate with AWS for a resolution. We will share further updates on this status page as more information becomes available. We sincerely apologize for the inconvenience caused and appreciate your patience.
Mar 09, 2026 - 19:10 UTC
Identified - AWS is reporting a power outage affecting two Availability Zones in the UAE region. The massive load on the remaining zone is causing widespread disruptions. As backups are localized to this region, they are also impacted. We are tracking AWS updates closely and will notify you as soon as the service is restored.
Mar 02, 2026 - 18:30 UTC
Investigating - Our upstream provider, Amazon Web Services (AWS), is currently experiencing a connectivity and power outage in the UAE region, impacting instances hosted in the ME-CENTRAL-1 region.
Their technical teams are actively investigating the issue and working to restore services as quickly as possible. We regret the inconvenience this may cause.
Mar 01, 2026 - 13:53 UTC
Cloudways Home
Operational
Cloudways Cloud Platform Console
Operational
Cloudways Cloud Platform Service
Partial Outage
Cloudways Support
Operational
Cloudways API
Operational
Cloud Providers
Partial Outage
AWS
Partial Outage
DigitalOcean
Operational
Google Cloud
Operational
Linode
Operational
Vultr
Operational
Add-on Services
Operational
Cloudflare Enterprise
Operational
DNS Made Easy
Operational
Elastic Email
Operational
Rackspace Email
Operational
Stackpath
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 11, 2026
Unresolved incident: Service Disruption - Google Cloud Servers.
Resolved -
This incident has been resolved.
Aug 9, 07:11 UTC
Identified -
We have identified an issue with our service provider, DigitalOcean, affecting their servers. Customers may experience failures when creating new servers and performing Disaster Recovery operations.
The issue is limited to DigitalOcean servers. Their team is working to fix the issue and we will provide further updates as more information becomes available.
Aug 8, 21:33 UTC
Resolved -
This incident has been resolved.
Aug 8, 14:54 UTC
Monitoring -
We have just conducted an important platform maintenance to deploy a new feature—Per-Application PHP Version Selection—during the following window. To ensure full platform stability and a seamless rollout, our engineering team is taking extra care during this process.
Original Window: August 8, 06:00 UTC – 06:30 UTC
Current Status: In Monitoring
While all core platform remains functional, we are closely managing the update. Your cooperation in this regard is highly appreciated.
Aug 8, 07:18 UTC
Completed -
The scheduled maintenance has been completed.
Aug 8, 06:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 06:00 UTC
Scheduled -
We will be conducting an important platform maintenance to deploy a new feature—Per-Application PHP Version Selection—during the following window:
Activity start time: 8th August, 06:00 UTC Activity end time: 8th August, 06:30 UTC
Impact Area during the activity:
Cloudways Platform will temporarily experience downtime. Server and application management operations may experience temporary slowness or brief service reloads during updates. We will promptly inform you as soon as this maintenance is completed. Thank you for your patience and understanding as we work to improve your experience. If you have any questions, please feel free to reach out to our support team.
Aug 7, 11:06 UTC
Resolved -
This incident has been resolved.
Aug 4, 06:56 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Aug 4, 06:56 UTC
Investigating -
We are experiencing issues when adding or deleting Rackspace mailboxes, or updating mailbox passwords, through our Platform. This is resulting in errors for affected users.
We are working with the Rackspace team to resolve this issue and will update you as soon as possible. We apologize for any inconvenience caused.
Aug 3, 14:41 UTC
Resolved -
This incident has been resolved.
Aug 3, 22:29 UTC
Investigating -
Our team is aware and investigating the issue with our support chat tool, impacting the Inbox, and Messenger. As a result, customers may encounter errors while reporting support issues through chat during this period. You can reach out to us for immediate assistance on ticket support.
Aug 3, 14:23 UTC
