Kempster: tech choice governed by quality of advice got from S/f. As a Thames Valley denizen, have not had to use Bobby myself, fortunately. But a nearly 20-fold improvement in "customer" service is impressive.
Brian McKenna
@bmmck
Enterprise Applications Editor, Computer Weekly. Views own.
Joined January 2009
- Tom Kempster, Salesforce customer, at Hampshire et al and Thames Valley police. Wait times on 101 had been 20-odd minutes, and peopling way out of problem not a goer, and have gone full S/f. 15% increase in satisfaction rates among folk reporting crime. "Bobby" the name! Why not?
- Oh, that is sad. Nice comment, Elaine.The Cheese and Worms was revolutionary - a sad loss of such an important historian> Italian historian Carlo Ginzburg, founding figure of microhistory, has died lemonde.fr/en/obituaries/…
- Inzerillo: context, work, agency, engagement, and insight as 5 lenses to focus on agentic. Slackbot as one system of engagement. And now AgentExchange. All their way of doing agentic enterprise, with agents as "team mates". And the Headless 360 piece. This is a lot.
- @ZahraS_B : agentic fundamentally about growth, and reimagining enterprises. Joe Inzerillo introduced: customer zero theme, indicating where to get started for actual customers.
