Intercom Academy

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Learn everything you need to successfully deploy and optimize the world's #1 AI Agent for customer service.

Getting started with Intercom

Brand new to Intercom? Start here!

Fundamentals for support managers

Everything you need to know to start building and managing an effective support team in Intercom.

Fundamentals for support agents

Calling all support agents! Set up your workspace, learn the Inbox, and start delivering great support.

Intercom Certification

Make your Intercom knowledge official with certification.

Workflows courses

Automate repetitive tasks and elevate your support with AI.

Outbound support

Anticipate and deliver on your customers' support needs, where they are, before they ask for help.

Intercom Community

Join over 10,000 customer members in the Intercom Community where you can ask questions, connect with experts, and find upcoming events.

Workflows (intro)

Drive efficiency with these powerful automations.

Getting started with Intercom: Fundamentals

Install Intercom and get your workspace up and running.

Fundamentals for support managers

Everything you need to know to start building and managing an effective support team in Intercom

Fin: Express Deploy

Get Fin live fast. Learn the essential steps to deploy your AI Agent in under an hour and reach your first customer resolution.

Getting started with Knowledge Hub

Learn how to manage, control and optimize all your content that powers AI, agents, and self-serve support.

Get to know Series

Learn how to use series to create targeted, cohesive messaging campaigns.

Workflows (advanced)

Take your automations to the next level.

Intercom on starting up

All the tips and tricks we've learned from growing our very own startup.

Set up your Help Center

Make your Intercom Help Center a true extension of your brand.

Invite your teammates

Add your teammates individually or in bulk.

Manage permissions with roles

Assign permissions for your teams & keep your workspace secure.

Import your customers

Get your customer data into your Intercom workspace.

Types of customer data

Use data attributes to get valuable insights and support your customers better.

Strategies for better onboarding

Onboarding never stops, so here are ways to ensure it's the best it can be.

Intercom on product

Advice on how to create a solid, sustainable product.

Introduction to Training Fin

Learn how Fin works and learns about your business

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Forward your emails to Intercom

Route messages from your support email address to your Intercom workspace.

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Choose which content to give Fin

How to start training Fin with a purpose

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Why content quality matters

How high content quality scales accuracy and trust

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Preview Fin's answers

Preview is your fastest feedback loop while configuring Fin.

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Test Fin's answers at scale

Learn how to review Fin's answers at scale using Batch Testing, identify exactly what needs fixing, and launch Fin with confidence instead of guesswork

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Build a complete Fin First workflow

Learn how combining Fin with Workflows lets you automate answers, route conversations precisely, and deliver smoother handoffs to your team.

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Install the Intercom Messenger

Engage customers in context and provide real-time support

Keep your Messenger secure

Enhance your Messenger security with trusted domains & identity verification

Introduction to Testing Fin

Learn how test Fin to validate answers, uncover gaps, and ensure it's ready before it becomes part of your live customer experience

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Introduction to Deploying Fin

Learn why putting Fin first to your customers unlocks better experiences, stronger control, and deeper insights across every conversation

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Getting started with Fin AI Copilot

Learn how to increase agent efficiency with our AI Copilot

How to evaluate Fin's performance

Learn how involvement rate, resolution rate, and CX score work together to show whether Fin is being used, solving problems, and delivering an experience customers trust.

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Workflows templates

Kickstart your journey into automation with these popular Workflows templates

Outbound support

Support your customers proactively, via email, in-product messages, product tours, and more.

Guide Fin's responses

Learn how guidance translates your team’s policies and experience into guardrails that shape how Fin responds in real conversations

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Set up Intercom for your business

Everything you need to know to install Intercom and get started.

Support agent certification

Today, providing great support isn’t optional. Prove you’re a master at creating a world-class customer support experience using Intercom.

Support manager certification

Showcase your skills in creating a flexible customer support experience which works at high volumes, reduces support costs and increases the value provided by Support teams across the business.

Creating macros in the inbox

Save time and effort by automating simple tasks in the inbox.

Forwarding emails to Intercom

Learn how to forward customer emails to your Intercom inbox.

How to stop closed conversations reopening

Tired of customers reopening old chats with new questions? Time to close that down!

How to exclude time spent in bot inbox from SLA targets

Make your SLAs start when customers are done chatting with Fin AI Agent or following a Workflow

Conversation tags vs attributes explained

What are they, and how should you use them?

How to create and use tags

Learn how to create, organize, automate and report on tags

How to create and use conversation attributes

Learn to create, automate, and organize conversation data attributes, and report on them to gain actionable insights

Using AI as a Knowledge Manager

Intercom's Senior Knowledge Manager, Beth-Ann, talks about using AI in her role