Customer Service Transformation Report 2026
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How can I add tables to the chatbox? If I try to copy a table and paste it on the chat it was just plain text without a table. Can this be resolved?
We’re migrating from Zendesk to Intercom.In our App, we have notes that preserve certain actions and any associated Zendesk tickets with URLs to that ticket, like https://{workspace}.zendesk.com/agent/tickets/12345.We’d like to record a direct URL to
I’d like to request assistance with turning off the image replies feature for our Fin AI Agent. Currently, Fin automatically includes up to three relevant images/GIFs from our support content in its responses, but we'd prefer to have text-only repli
I see that there is an MCP available for US accounts, any idea when will that be available for Europe?
Fin Voice: Option to view what document or guidance the Fin Voice is using when answer the clients inquiry (same with email and chat).
We have two Help Centers in our workspace:1. GreenPal Help Center — help.yourgreenpal.com (working fine, no issues)2. GreenPal Pros Help Center — pros-help.yourgreenpal.com (recurring issue)Problem:When we set the Pros Help Center to HTTPS (quick set
Hi there,I've been looking through Intercom documentation, and it seems like there's something called a Custom Channel and an event called "custom channel base event." However, when I dig a little deeper, it seems that’s somehow connected to Fin?Not
Ability to Rearrange Guidance. Make this section movable. This will help us Manage the old and new guidance better. Put an alphabetical option Include created by date or by person for better visibility (aside from change log) but change logs disappe
The Claude integration has access just to the conversations. It will be good to give access also to the Help Center and The Articles and help us to improve the content.
Is there a way that FIN can be instructed to go to certain "Paths" within the workflow or it's just a dead-end when we let FIN handle it? I noticed that when a user goes into the “Let FIN handle” node, there is no way out. The only option is to esca
Every organization collects data on safety, from near misses to injury rates. But gathering numbers alone does not guarantee safer workplaces. Without proper interpretation and action, even the most detailed safety reports may fail to reduce risks e
A gold bracelet is a timeless piece of jewellery that adds elegance and style to any look. From classic designs to modern styles, a bracelet is perfect for daily wear as well as special occasions. At Sirius Jewels, we offer beautifully crafted gold b
A gold bracelet is one of the most elegant and popular pieces of jewelry worn by people all around the world. Gold has always been associated with luxury, beauty, and tradition. Because of its timeless appeal, gold jewelry continues to remain fashion
Our workflows are fully set up in a non‑English language, with auto‑translate turned off. Fin detects the user’s language correctly, and the reply buttons display in the intended language — but the message text itself is being translated into English
Hi!One of our customers uses Intercom, and in order to create a pipeline between our backend and their order processing workflow, we created an API account in Intercom which we set to our company’s email. The customer now wants to have full control o
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