MIBOOKO Help Center
Get help with your story, order, formats, personalization, and support options. If you need direct assistance, use the options below or send a message through the contact form.
For faster help, have your order number, delivery email, or book ID ready if available.
Find My Story
Need help opening your story, accessing your delivery page, or locating a recent order?
Report an Issue
Tell us if something is not working as expected, including delivery access, file opening, personalization, or viewing problems.
Contact MIBOOKO Support
Send us a message and we will help you with access, personalization, formats, or order-related questions.
Use this form if you need help with:
opening your story
accessing the delivery page
understanding print, ebook, or audiobook options
choosing the right story type
reporting an issue with an existing order
Click to open contact form
If your question is about an existing order, include your order number, delivery email, or book ID if available.
Browse Help by Topic
Getting Started
New to MIBOOKO? Start here to understand story types, formats, and where to begin.
Open Getting Started
Book Formats, Delivery & Access
Learn about ebooks, printed editions, audiobook options, delivery timing, and access after purchase.
Open Formats, Delivery & Access
Personalization, Photos & Characters
See how personalization works, whether a child photo is needed, and what details can be customized.
Open Personalization Help
Story Types & Occasions
Explore stories for confidence, worries, adventures, birthdays, holidays, new siblings, and more.
Open Story Types & Occasions
MIBOOKO Endless Storybook
Learn how the ongoing chapter-based format works and when it is the best fit.
Open Endless Storybook Help
AI, Safety & Story Quality
Read about age-appropriateness, child-focused boundaries, illustration consistency, and MIBOOKO’s guided AI process.
Open AI & Safety Help
Orders, Guarantee & Support
Get help with post-purchase questions, support requests, and the 100% Smile Guarantee.
Open Orders & Support
Top Questions
MIBOOKO stories are typically available as an ebook, with premium printed editions available in paperback or hardcover. Selected stories may also include audiobook options, and some experiences can continue as a MIBOOKO Endless Storybook.
Most digital MIBOOKO ebooks are ready within 15–20 minutes after personalization. Printed books follow the selected production and shipping option, and audiobook availability depends on the product and format. If you choose MIBOOKO Endless Storybook, continuation timing depends on the next chapter or story setup.
No. Photo-based personalization is optional. Families can create a highly personal story using name, appearance choices, and story details without uploading a photo.
MIBOOKO stories can be shaped around Supporting Skills, Fighting Fears, Special Moments, Adventure, and the MIBOOKO Endless Storybook format.
MIBOOKO Endless Storybook is an expanding story format that lets the experience continue beyond one book. Instead of ending after a single story, families can continue the journey with new chapters over time.
MIBOOKO uses a guided story creation process with child-focused boundaries around tone, themes, and emotional framing. The goal is to create stories that feel warm, readable, and suitable for children rather than unpredictable or open-ended.
Helpful Pages
How MIBOOKO Works → See how a story moves from personalization to delivery.
Storybook Formats → Compare ebook, print, and audiobook options in more detail.
Methodology & Safety → Learn about parent-first boundaries, age-appropriateness, and optional photo-free personalization.
Confidence & Feelings → Explore personalized stories designed to support confidence, calm, emotional growth, friendship, and everyday childhood challenges.
Themes and Adventures → Discover imaginative personalized adventure stories filled with wonder, exploration, fun, and playful story worlds.
Special Moments → Explore stories for birthdays, holidays, family milestones, and meaningful life events.
MIBOOKO Endless Storybook → Discover the ongoing format designed for new chapters over time.
100% Smile Guarantee → Review the current satisfaction policy and guarantee terms.
Still Need Help?
If you are unsure which story, format, or support option is right for you, contact the MIBOOKO team and we will point you in the right direction.
