[ICM-4857] Essential Maintenance on the Imperva data center in Chicago 1, IL
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 06, 2026 - 05:00 UTC
Scheduled - Maintenance on the Chicago 1, IL data center will be performed on Monday, April 6th, 2026 at 05:00 UTC. We expect to complete the maintenance by Monday, April 6th, 2026 at 11:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Apr 6, 2026 05:00-11:00 UTC
North American PoPs Under Maintenance
Ashburn, VA (IAD) Operational
Atlanta, GA (ATL) Operational
Chicago 1, IL (ORD) Under Maintenance
Chicago 2, IL (CHI) Operational
Dallas, TX (DFW) Operational
Denver, CO (DEN) Operational
Detroit, MI (DET) Operational
Houston, TX (HOU) Operational
Los Angeles, CA (SNA) Operational
Miami, FL (MIA) Operational
Montreal, Canada (YUL) Operational
New York 1, NY (NYC) Operational
New York 2, NY (EWR) Operational
San Jose, CA (SFO) Operational
Seattle, WA (SEA) Operational
Toronto, Canada (TOR) Operational
Vancouver, Canada (VAN) Operational
EMEA PoPs Operational
Amsterdam, Netherlands (AMS) Operational
Barcelona, Spain (BCN) Operational
Cape Town, South Africa (CPT) Operational
Copenhagen, Denmark (CPH) Operational
Dubai, UAE (DWC) Operational
Dublin, Ireland (DUB) Operational
Dusseldorf, Germany (DUS) Operational
Frankfurt, Germany (FRA) Operational
Istanbul, Turkey (SAW) Operational
Johannesburg, South Africa (QRA) Operational
London, UK (LCY) Operational
London 2, UK (LHR) Operational
Madrid, Spain (MAD) Operational
Milan, Italy (MXP) Operational
Paris, France (PAR) Operational
Stockholm, Sweden (STO) Operational
Tel Aviv, Israel (MED) Operational
Vienna, Austria (GRZ) Operational
Warsaw, Poland (WAR) Operational
Zurich, Switzerland (GVA) Operational
LATAM PoPs Operational
Bogota, Colombia (BOG) Operational
Buenos Aires, Argentina (EZE) Operational
Lima, Peru (LIM) Operational
Queretaro, Mexico (QRO) Operational
Rio de Janeiro, Brazil (RIO) Operational
Santiago, Chile (STC) Operational
Sao Paulo, Brazil (SAO) Operational
APAC PoPs Operational
Auckland, New Zealand (AKL) Operational
Bangkok, Thailand (DMK) Operational
Hanoi, Vietnam (HAN) Operational
Hong Kong (HHK) Operational
Jakarta, Indonesia (JKT) Operational
Kuala Lumpur, Malaysia (KUL) Operational
Melbourne, Australia (MEB) Operational
Manila, Philippines (MNL) Operational
Mumbai 1, India (BOM) Operational
Mumbai 2, India (NAG) Operational
New Delhi, India (NDL) Operational
Osaka, Japan (OSK) Operational
Seoul, South Korea (KOR) Operational
Singapore (SIN) Operational
Sydney, Australia (SYD) Operational
Taipei, Taiwan (TSA) Operational
Tokyo, Japan (TKO) Operational
Imperva for Google Cloud (IGC) Regions Operational
us-east1 region Operational
us-east4 region Operational
us-east5 region Operational
us-central1 region Operational
europe-west1 region Operational
Protection Services Operational
Cloud WAF Protection Operational
Web Application Performance Operational
IGC WAF Protection Operational
Cloud L7 DDoS Protection Operational
Login Protect Operational
File Upload Scan and Protect Operational
Protected DNS Operational
Managed DNS Operational
L3/4 IP Protection Operational
L3/4 Network DDoS Protection Operational
Advanced BOT Protection Operational
API Security Operational
Account Takeover Protection Operational
Client-Side Protection Operational
Waiting Room Operational
Management and Analytics Services Operational
Cloud Security Management Platform Operational
Cloud Security Management Configuration Changes Operational
Account and User Management Operational
CDN and WAF Management Operational
API Security Management Operational
Network DDoS Management Operational
DNS protection Managment Operational
ABP Management Operational
Account Takeover Protection Management Operational
Client-Side Protection Management Operational
Waiting Room Management Operational
Runtime Protection Deployment Operational
SIEM Logs Operational
Events Page Operational
Attack Analytic Operational
IP Reputation Operational
Additional services Operational
Support Ticketing System Operational
Support Phone Systems Operational
Documentation Portal Operational
Third Party Services Operational
Third Party Services Operational
Coming Soon Under Maintenance
Tokyo, Japan (NRT) - April 2026 Under Maintenance
Amsterdam, Netherlands  (RTM)  - April 2026 Under Maintenance
Frankfurt, Germany  (HHN) - May 2026 Under Maintenance
Singapore (XSP) - May 2026 Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[ICM-4795] Planned Maintenance on the Imperva data center in Houston, TX Apr 13, 2026 05:00-13:00 UTC

Maintenance on the Houston, TX data center will be performed on Monday, April 13rd, 2026 at 05:00 UTC. We expect to complete the maintenance by Monday, April 13rd, 2026 at 13:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Posted on Apr 05, 2026 - 12:40 UTC
Apr 6, 2026

Unresolved incident: [ICM-4857] Essential Maintenance on the Imperva data center in Chicago 1, IL.

Apr 5, 2026
[INC-1004] Potential CWAF issue on multiple Data Center
Resolved - Service in the data centers have been restored to normal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Apr 5, 14:55 UTC
Monitoring - The issue appears to be resolved at this time. We are continuing to monitor in order to ensure that service has returned to normal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Apr 5, 14:39 UTC
Investigating - Technical teams are investigating a potential CWAF issue in the (DFW, EWR, IAD, LCY, NYC, PAR) Data Center . Further updates to follow.
Apr 5, 14:02 UTC
[ICM-4809] Essential Maintenance on the Imperva data center in Ashburn, VA
Completed - The scheduled maintenance has been completed.
Apr 5, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 06:00 UTC
Scheduled - Maintenance on the Ashburn, VA data center will be performed on Sunday, April 5th, 2026 at 06:00 UTC. We expect to complete the maintenance by Sunday, April 5th, 2026 at 12:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Mar 29, 06:42 UTC
Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026
[ICM-4767] Planned Maintenance on the Imperva data center in Chicago 2, IL
Completed - The scheduled maintenance has been completed.
Apr 1, 11:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 04:00 UTC
Update - Maintenance on the Chicago 2, IL data center will be performed on Wednesday, April 1st, 2026 at 04:00 UTC. We expect to complete the maintenance by Wednesday, April 1st, 2026 at 12:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Mar 24, 09:22 UTC
Scheduled - Maintenance on the Chicago 2, IL data center will be performed on Tuesday, March 31st, 2026 at 04:00 UTC. We expect to complete the maintenance by Wednesday, April 1st, 2026 at 12:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Mar 24, 09:09 UTC
Mar 31, 2026
[ICM-4739] Planned Maintenance on the Imperva data center in Johannesburg, South Africa
Completed - The scheduled maintenance has been completed.
Mar 31, 02:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 22:00 UTC
Scheduled - Maintenance on the Johannesburg, South Africa data center will be performed on Monday, March 30th, 2026 at 22:00 UTC. We expect to complete the maintenance by Tuesday, March 31st, 2026 at 04:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Mar 17, 01:07 UTC
Mar 30, 2026
Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026
[INC-1001] Imperva GRE Performance Dashboard Issue across Multiple Data Center
Resolved - The incident has been resolved and normal service levels have been restored for the Imperva GRE Performance Dashboard.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Mar 27, 14:57 UTC
Monitoring - Technical teams have performed remedial actions and the Imperva GRE Performance Dashboard are now correctly displaying data. No data has been lost during this event. Technical teams will continue monitoring the system. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Mar 27, 14:02 UTC
Identified - We have identified the source of the degradation affecting the Imperva GRE Performance Dashboard Issue across Multiple Data Center. Customer domains are still fully protected at this time.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Mar 27, 13:56 UTC
Update - Technical teams are continuing to investigate the degradation affecting the Imperva GRE Performance Dashboard across multiple data centers.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Mar 27, 13:06 UTC
Update - We are continuing to investigate the degradation affecting the Imperva GRE Performance Dashboard Issue across Multiple Data Center.
Customer domains are still fully protected at this time. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Mar 27, 12:28 UTC
Investigating - We have discovered a degradation in our statistics affecting the Imperva GRE Performance Dashboard Issue across Multiple Data Center . Customer domains are still fully protected at this time. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Mar 27, 11:17 UTC
[INC-1002] Johannesburg, South Africa (QRA) Data Center Issue
Resolved - Some customer traffic being processed in Johannesburg, South Africa (QRA) PoP may have experienced higher than expected latency and packet loss due to an upstream provider issue, outside of the Thales Imperva Network.
Engineers bypassed two impacted circuits in order to remove them from production, resulting in stabilized traffic. Services are now stable. Additional details will be provided following a completed root cause analysis.
Mar 27, 13:32 UTC
Monitoring - A fix has been implemented, and the issue has been mitigated. We are continuing to monitor in order to ensure that service has returned to normal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Mar 27, 12:32 UTC
Investigating - Technical teams are investigating a potential issue in the Johannesburg, South Africa (QRA) data center. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Mar 27, 12:23 UTC
Mar 26, 2026
[ICM-4744] Planned Maintenance on the Imperva data center in Mumbai 2, India
Completed - The scheduled maintenance has been completed.
Mar 26, 21:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 20:00 UTC
Scheduled - Maintenance on the Mumbai 2, India data center will be performed on Thursday, March 26th, 2026 at 20:00 UTC. We expect to complete the maintenance by Friday, March 27th, 2026 at 02:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Mar 17, 02:32 UTC
[ICM-4768] Planned Maintenance on the Imperva data center in New York 2, NY
Completed - The scheduled maintenance has been completed.
Mar 26, 10:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 01:00 UTC
Scheduled - Maintenance on the New York 2, NY data center will be performed on Thursday, March 26th, 2026 at 01:00 UTC. We expect to complete the maintenance by Thursday, March 26th, 2026 at 11:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Mar 17, 01:28 UTC
Mar 25, 2026
[ICM-4738] Essential Maintenance on the Imperva data center in Detroit, MI
Completed - The scheduled maintenance has been completed.
Mar 25, 10:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 05:00 UTC
Update - Maintenance on the Detroit, MI data center will be performed on Wednesday, March 25th, 2026 at 05:00 UTC. We expect to complete the maintenance by Wednesday, March 25th, 2026 at 11:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Mar 18, 04:43 UTC
Scheduled - Maintenance on the Detroit, MI data center will be performed on Thursday, March 19th, 2026 at 04:00 UTC. We expect to complete the maintenance by Thursday, March 19th, 2026 at 12:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Mar 8, 15:12 UTC
[ICM-4740] Planned Maintenance on the Imperva data center in London 2, UK
Completed - The scheduled maintenance has been completed.
Mar 25, 08:28 UTC
Update - Maintenance on the London 2, UK data center has been extended to Wednesday, March 25th, 2026 at 08:30 UTC.
Mar 25, 07:59 UTC
Update - Maintenance on the London 2, UK data center has been extended to Wednesday, March 25th, 2026 at 08:00 UTC.
Mar 25, 04:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 00:00 UTC
Scheduled - Maintenance on the London 2, UK data center will be performed on Wednesday, March 25th, 2026 at 00:00 UTC. We expect to complete the maintenance by Wednesday, March 25th, 2026 at 06:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Mar 9, 06:53 UTC
Mar 24, 2026
[ICM-4795] Essential Maintenance on the Imperva data center in Houston, TX
Completed - The maintenance has been cancelled.
Mar 24, 10:56 UTC
Scheduled - Maintenance on the Houston, TX data center will be performed on Monday, March 30th, 2026 at 05:00 UTC. We expect to complete the maintenance by Monday, March 30th, 2026 at 13:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Mar 23, 04:48 UTC
Mar 23, 2026
[ICM-4735] Planned Maintenance on the Imperva data center in Hanoi, Vietnam
Completed - The scheduled maintenance has been completed.
Mar 23, 22:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 18:00 UTC
Scheduled - Maintenance on the Hanoi, Vietnam data center will be performed on Monday, March 23rd, 2026 at 18:00 UTC. We expect to complete the maintenance by Tuesday, March 24th, 2026 at 02:00 UTC.
For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services.
DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service.
The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm
Mar 6, 23:21 UTC
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