All Systems Operational

Updated a few seconds ago

Connectivity

Balance Checks

Operational

Account Aggregation (Accounts + Transactions)

Operational

Microdeposits

Operational

Account Owner Verification

Operational

Instant Account Verification

Operational

Data

Data Enhancement

Operational

Data Access

Operational

Customer Analytics

Operational

Webhooks

Operational

Experience

Mobile Banking

Operational

Financial Wellness (PFM + Insights)

Operational

API

Nexus API

Operational

MDX RealTime API

Operational

Platform API

Operational

SSO API

Operational

1

Upcoming Maintenances

1

Incidents Last 7 Days

2

Incidents Last 30 Days

Scheduled Maintenance

MX Maintenance | Sunday, April 19, 2026 20:00 MDT Planned Maintenance

Schedule

April 19, 2026 20:00 - 23:59 MDT
April 20, 2026 02:00 - 05:59 UTC

Components

Connectivity, Data, Experience, API

Locations

Mobile Banking, Financial Wellness (PFM + Insights), Nexus API, MDX RealTime API, Platform API, Balance Checks, Account Aggregation (Accounts + Transactions), SSO API, Data Enhancement, Data Access, Microdeposits, Account Owner Verification, Instant Account Verification, Customer Analytics, Webhooks

Description

On Sunday, April 19, 2026 at 20:00 MDT, MX teams will be performing maintenance and updates to enhance the performance and reliability of MX core systems and services. This scheduled maintenance event is expected to impact MX production services for up to 4 hours, with most services experiencing less than 5 minutes of impact due to our high availability architecture. We understand the importance of uninterrupted service and have taken measures to minimize any potential impact. We appreciate your understanding as we work to improve your MX experience.

History (Last 7 days)

MX Platform EventModerate Incident

Incident Status

Moderate Incident


Components

Connectivity, Data, Experience, API


Locations

Mobile Banking, Financial Wellness (PFM + Insights), Nexus API, MDX RealTime API, Platform API, Balance Checks, Account Aggregation (Accounts + Transactions), SSO API, Data Enhancement, Data Access, Microdeposits, Account Owner Verification, Instant Account Verification, Customer Analytics, Webhooks



April 15, 2026 13:27 MDT
April 15, 2026 19:27 UTC
RESOLVED

The issue affecting MX Services has been fully resolved after careful monitoring, and all services have returned to normal. The service disruption affected 20% of our overall traffic which resulted in customers experiencing different levels of elevated errors and latency. If applicable, an Incident Report will be available within the next few days. If you would like to receive a copy, please contact your MX Client Executive, who will assist in getting the report to you. We sincerely appreciate your patience and trust as we worked through this incident. Thank you!

April 15, 2026 13:12 MDT
April 15, 2026 19:12 UTC
MONITORING

The issue affecting all products has been resolved, and services are operating normally. We are actively monitoring the situation to ensure ongoing stability and to quickly address any issue that may arise. We will provide a final resolution update shortly. If you are still experiencing any disruption of service or have any other issue, please contact support directly for assistance. We appreciate your patience during this incident.

April 15, 2026 13:07 MDT
April 15, 2026 19:07 UTC
INVESTIGATING

We are currently investigating a service disruption affecting overall traffic which may result in many customers experiencing different levels of elevated errors. Our teams are working to identify the root cause, and we will update this page within [estimated time] with additional details on the impact and our next steps. Thank you for your patience as we work to resolve the issue.