Images Uploaded Links Broken

  • Imagedenspad

    (@denspad)


    2 weeks, 3 days ago

    I noticed today that in the SureForm submission entries, one of my fields was an image upload field and the images are no longer showing on the submitted form. The link is broken. If I click on the image link it results in a 404 error. Checking the path of the image, it shows as:

    sureforms-download/SU1HXzMzMjQtMTR2aHZoYTYtdXBsb2FkLTM2NjEzMGQ0LTEwNjMwLmpwZWc=/10630/

    The same also applies to the links received in the email notification. These follow the same format.
    However, the API I wrote does appear to received the correct image URL’s.

    /wp-content/uploads/sureforms-private/IMG_3324-14vhvha6-upload-366130d4-10630.jpeg, https://www.krakenwindowcleaning.co.uk/windowclean/wp-content/uploads/sureforms-private/IMG_3325-hgeduihr-upload-366130d4-10630.jpeg

Viewing 1 replies (of 1 total)
  • Plugin Support ImageAvinash Kumar Sharma

    (@avi1020p)

    2 weeks ago

    Hello @denspad ,

    Thank you for bringing this to our attention.

    I can see that you have already raised a support ticket for this issue, and it has been shared with the development team for further investigation. The team is currently reviewing the scenario, especially regarding the broken image links and 404 errors in the submission entries and email notifications.

    Once there is an update from the development team, I will get back to you via the same support ticket with more details and the next steps.

    I truly appreciate your patience while this is being investigated.

    Best Regards,
    Avinash

Viewing 1 replies (of 1 total)

You must be logged in to reply to this topic.