I absolutely love almost every piece of this printer, from the quality of their customer service, to the quality of the prints. I have put a few hundred hours of use on this 3D printer and have managed to print some pretty high quality objects. This is my first entrance into 3D printing and was struggling to decide between all the different options out there. The thing that locked in my decision was the quality of the responses on the company forums to issues, as well as the auto bed leveling feature of the printer itself. One other notable feature that this printer excels above it's counterparts in the market is the heated bed. I'm not simply talking about the fact that it's heated (that's quite common), but instead I'm referring to the PEI surface coating that the bed has. Bed adhesion is big issue among almost all 3D printers, and in forum after forum people discuss the use of hairspray, tape, and glue to ensure proper bed adhesion. I have had to use NONE of these methods and have been able to print both PLA and ABS perfectly directly to the bed's surface and have experienced no warping. I have used this printer both connected to my computer, as well as a Raspberry Pi running OctoPi and both have performed admirably. The open source Cura software that is available for download from their site has been really fantastic to work with. I have moved on to using Simplify3d as my slicer, but only because I wanted some of the advanced features such as manual supports and Vase mode, but the printer has been producing superb quality prints with both slicers. I did run into an issue once where I had been feeding 1.75mm filament for a job that I left unattended, which ended up failing due to "Heat creep" which is when the temperature is set a bit too high and the filament gets heated a bit too high and causes kinks in the filament. This ultimately led to a deep PLA blockage in my hot end. A quick email to customer service got me a response within 30 minutes that helped me clear the clog without any further issues. The one issue I do have with this printer is that it's designed to use 3mm filament which is not as readily avaliable locally, and although I've ran quite a few successful prints with 1.75mm filament (many people run it without issue), the rate of print failures is still a lot higher with it. Since I've mostly been printing lately with 3mm filament, I've not run into many issues with the printer's performance. The print build area is a bit smaller than some more expensive models, but I knew that going in and wanted to stick my toes into the 3D printing arena without spending too much money. That being said, when I'm ready to move up to a bigger print area, I will most definitely be looking at their higher end TAZ line of printers. Pros: Auto-bed leveling High quality metal frame Fantastic PEI bed surface for great adhesion Fantastic customer service Compact enough to fit on my desk with both a monitor and my Network storage box Mesmerizes my cats for hours on end Cons: 3mm filament not as common as 1.75mm Cats refuse to play with the cat toys I print out for them