Request Tracker
Built for Teams. Trusted for Decades. Open for Good.
AI Features Built Into Request Tracker
Suggested replies, ticket summaries, sentiment detection, and smart routing, right inside RT. Plus the RT MCP Server lets you query and act on tickets from Claude or any AI assistant.
Your AI engine.
Your data. No lock-in.
Hook up the model you already use, or run one locally. No proprietary RT AI subscription required, just your own API key.
Private by design. Your ticket data only ever flows through your own RT instance, cloud or on-prem. Fully open source and extendable.
Ticketing Reimagined
Organizations of all sizes use Request Tracker to track and manage workflows, customer requests, and internal project tasks. With seamless email integration, custom ticket lifecycles, configuraable automation, and detailed permissions and roles, RT serves the needs of your customers, your staff, and you.
See how organizations of all sizes rely on Request Tracker every day.
Real teams. Real workflows. Real results.
From Email Overload to Campus-Wide Clarity
A regional university replaced a tangle of inboxes and spreadsheets with a single system that every department could use and trust.
SecurityAhead of the Flood
A university security team transitioned from reactive chaos to controlled incident management using RT’s structured workflow system.
Cloud ManagementTurning Cloud Confusion Into Cost Savings
A managed services provider used RT to track cloud commitments and reduce costs by proactively managing expiring agreements.
No More Dropped Balls
An HR team streamlined employee onboarding and offboarding through automated workflows in a single centralized system.
Professional ServicesOne System for Every Team
A growing professional services firm consolidated five departmental tools into RT, recovering implementation costs through software savings within a year.
Introducing RT 6
Powerful, flexible, and faster than ever – RT 6 is the next generation of our open source ticketing system. Designed for teams that need control without the bloat, RT 6 simplifies your workflows while scaling with your organization
Your Deployment, Your Choice
Deployment
Choose from Cloud RT, on-premise, or self-hosted in the cloud. We offer flexible options and simple plans to help you get up and running quickly.
Support
Plans for both on-premise deployments and fully-managed services.
Code
The source code and API are completely open! You are free to customize RT and integrate with other systems and tools.
Ditch the Shared Inbox
All of the support tools you need. None of the bloat. Request Tracker is a fast, flexible alternative to heavy, high-cost helpdesk platforms that feature gate.
New from our Blog
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Turn Your Request Tracker Tickets Into Answers with AI
Everyone’s trying to figure out where AI assistants fit into their work. The hype phase is over. Now it’s about finding the spots where they genuinely help, where they save time, reduce friction, or surface something you would have missed. What’s becoming clear is that the AI itself is only part of the equation. The…
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Your AI Assistant Just Got a Direct Line to Request Tracker
AI assistants have gotten remarkably capable. You can ask them to summarize a situation, draft a response, compare options, or think through a problem, and they’ll do it well. But there’s a gap between what AI assistants can reason about and what’s actually happening inside your organization. That gap is the work: the tickets, requests,…
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RT 4.4 and RTIR 4.0 Series Reach End of Life
As we previously posted in April, our recent release of RT 4.4.9 marks the end of life for the RT 4.4 series and the RTIR 4.0 series. Best Practical will no longer support these series or publish any new releases with security updates, bug fixes, or new features. We recommend all RT 4.4 / RTIR…
