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U.S. Citizens Services

Contact Us

To find answers to your questions about American Citizen Services and/or to contact us, use the ACS Navigator.

The American Citizen Services Unit assists U.S. citizens in the event of an emergency such as a death, arrest, illness, injury, missing persons, destitution and other circumstances.  For general information on the type of services that can be provided, please refer to the State Department’s website for travelers.

U.S. Embassy Muscat’s public service hours for American Citizen Services are Mondays from 8:00 – 11:00 a.m..The embassy is closed on Omani and American holidays.

All consular fees are payable in U.S. dollars or Omani rials. The current rate of exchange is US $1 = 0.400 Omani rials.

Please bring two forms of identification with you when visiting the embassy. You will need to leave one form of identification with the security guards at the entrance while inside the  embassy.

Electronic Devices: Please remember to leave any electronic items at home or in your vehicle. You will not be able to enter the Embassy compound with your phone, tablet, laptop, or other electronic devices.

Please Come Early: Please try to arrive at least 15 minutes before your appointment. We will be better able to serve you if you arrive early.

Consular Services for American citizens in Iran are provided by the Embassy of Switzerland – Foreign Interests Section: more information can be found here. Note: The Foreign Interests Section provides limited consular services to U.S. citizens physically in Iran. The Interests Section does not issue U.S. visas or accept visa applications.

 

Alerts and Messages for U.S. Citizens

 

The American Citizen Services (ACS) unit of the U.S. Embassy in Muscat provides a variety of services, including but not limited to passport assistance, Consular Reports of Births and Deaths Abroad, notarial services, and emergency assistance to US citizens.

If you are aware of an emergency, such as a death, arrest, or crisis involving an American citizen, please contact us.

  • After business hours
  • Regarding a U.S. citizen
  • A true emergency

Reasonable Accommodation

If you need reasonable accommodation for your appointment, we encourage you to request your accommodation immediately once you schedule your appointment. We make every effort to provide accommodations to persons with disabilities and medical conditions. Reasonable accommodations vary, depending on the situation and the person’s needs.
Examples of accommodations include, but are not limited to:

  • If you require a private appointment due to a medical condition or disability, we may schedule an alternative time for you to come in for your interview.
  • If you or your child has special needs that requires a private appointment in a quiet space without distractions, we may schedule an alternative time for you or your family to come in for your interview.
  • If you are unable to speak, you may be allowed to respond to questions in an agreed-upon nonverbal manner such as using pen and paper.
  • If you are deaf or hard of hearing, you may bring a sign language interpreter to translate during the interview if needed.
  • If you have low vision, we may provide you with communications in large print.
  • If you are unable to provide fingerprints because of a medical condition, including birth defects, physical deformities, skin conditions, you may qualify for a fingerprint waiver for certain fingers.

Interview waivers are only granted in extreme situations, such as having a medical condition that requires flying in an air ambulance.

The waiting room of the Consular Section and its restroom is wheelchair-accessible.