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Declan CroftNew Participant

Reporting

Report on who actually missed a phone call (not just who answered)

Right now, the ‘Call missed by …’ detail only shows in the conversation event log (when enabled), but it can’t be used as a reporting dimension.Please add a reporting attribute so we can chart ‘missed by teammate’ and see how many calls each teammate

10

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44 minutes ago

André WNew Participant

Train Fin

Customers just asking "agent" without giving Fin a chance 

Hi community 👋Has anyone found an effective way to handle customers who open a conversation by simply typing “agent”, without giving Fin / the AI Agent a chance to help?I’ve tried:general guidance encouraging self-serve first (minimal impact), and en

30

5 hours ago

V

Volodymyr IvaniukNew Participant

Mobile SDKs

[iOS & Android] Voice/speech-to-text bugs in Intercom Messenger (text not cleared + crash)

Hi,We are experiencing bugs with the Intercom SDK when using voice-to-text (speech-to-text / dictation) to compose support chat messages in the Intercom Messenger on both iOS and Android.Environment:- @intercom/intercom-react-native v9.8.0 (latest)-

10

V

11 hours ago

Juan AraujoNew Participant

Workflows & Automations

Create Title and Description based on a conversation

We are using the trial version with Expert capabilities to assess if Intercom suits our needs. We want an AI agent to embed in our software products. This agent should provide level 1 support based on documentation content. If the agent cannot help,

30

12 hours ago

T

Tristan KenneyConnector

Outbound

Create follow-up 'action' after Survey is completed

Hello folks! I’m trying to workout how to (if possible) create a follow-up Ticket when a NPS Survey is below a certain threshold. The NPS Survey is currently being sent up to once every 90 days, and my intention is potentially follow-up with user’s

MattSmithNew Participant

Deploy Fin

Can I get Fin to ask for confirmation before using Data Connector?

Hi,I have written a data connector that will clear all logged in sessions from our own system. This works fine and fin uses it correctly based on the description in the data connector.However, since this will log the customer out, is there a way to g

Kiran RaoNew Participant

Mobile SDKs

Android SDK: Is it required to login a user before calling presentContent?

With Intercom Android SDK, we call Intercom.initialize in the Application sub-class.We only login a user when they login to our app. On our login screen, we have a button that should open an intercom help article. We just call Intercom.client().prese

Kiran RaoNew Participant

Mobile SDKs

Where can I find the Javadocs for a specific version of the Intercom Android SDK?

The intercom-android Github repo includesSamples on how to use the Intercom Android SDK Changelog JavadocsHowever, the Javadocs seem to be very old (last updated 6 years ago). Is there a way to find the javadocs for a specific version of the SDK?

Björn Buxbaum-ConradiNew Participant

Intercom Community

How can I change my profile name in the community?

I shortened my profile name in Fin.ai to my forename. Here in the community profile still appears my full name. Can’t I change this?

Christopher HayesNew Participant

Settings, Security & Permissions

How to cancel the Pro subscription?

I connected a new feature that became available for the account. However, I cannot disable it; there was no warning about a large payment amount, and I thought there were limits on the number of chats for analytics, but it turns out there is no limit

01

1 day ago

D

Declan CroftNew Participant

Reporting

Report on who actually missed a phone call (not just who answered)

Right now, the ‘Call missed by …’ detail only shows in the conversation event log (when enabled), but it can’t be used as a reporting dimension.Please add a reporting attribute so we can chart ‘missed by teammate’ and see how many calls each teammate

Volodymyr IvaniukNew Participant

Mobile SDKs

[iOS & Android] Voice/speech-to-text bugs in Intercom Messenger (text not cleared + crash)

Hi,We are experiencing bugs with the Intercom SDK when using voice-to-text (speech-to-text / dictation) to compose support chat messages in the Intercom Messenger on both iOS and Android.Environment:- @intercom/intercom-react-native v9.8.0 (latest)-

10

V

11 hours ago

Juan AraujoNew Participant

Workflows & Automations

Create Title and Description based on a conversation

We are using the trial version with Expert capabilities to assess if Intercom suits our needs. We want an AI agent to embed in our software products. This agent should provide level 1 support based on documentation content. If the agent cannot help,

30

12 hours ago

M

MattSmithNew Participant

Deploy Fin

Can I get Fin to ask for confirmation before using Data Connector?

Hi,I have written a data connector that will clear all logged in sessions from our own system. This works fine and fin uses it correctly based on the description in the data connector.However, since this will log the customer out, is there a way to g

Kiran RaoNew Participant

Mobile SDKs

Android SDK: Is it required to login a user before calling presentContent?

With Intercom Android SDK, we call Intercom.initialize in the Application sub-class.We only login a user when they login to our app. On our login screen, we have a button that should open an intercom help article. We just call Intercom.client().prese

Kiran RaoNew Participant

Mobile SDKs

Where can I find the Javadocs for a specific version of the Intercom Android SDK?

The intercom-android Github repo includesSamples on how to use the Intercom Android SDK Changelog JavadocsHowever, the Javadocs seem to be very old (last updated 6 years ago). Is there a way to find the javadocs for a specific version of the SDK?

Björn Buxbaum-ConradiNew Participant

Intercom Community

How can I change my profile name in the community?

I shortened my profile name in Fin.ai to my forename. Here in the community profile still appears my full name. Can’t I change this?

Rosa MNew Participant

Apps & Integrations

Handling Empty Datetime Variable in Custom Action to Prevent Failure

I’m using a Custom Action with some Datetime elements.Whenever I have empty element I send the response back to Intercom using something like this:"0000-00-00T00:00:00+04:00",When I test the Custom Action, the “Test response” brings back exactly this

evanhalleybandNew Participant

API & Webhooks

Can I unassign admin from a ticket without removing the team assignment?

We have an integration that posts comments to tickets via POST /tickets/{ticket_id}/reply using an admin user. We've noticed that when the ticket is unassigned, Intercom auto-assigns it to our integration's admin. We'd like to undo this by setting as

Simon O'KeeffeNew Participant

Inbox

Best way to split a ticket for a follow on request

In the instance where you have resolved a clients original question, and they reopen the ticket after a number of days/weeks with an unrelated query, what is the most efficient way (least number of clicks/typing) to take their latest query and have t

10

S

6 days ago

News & Updates

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News & Updates

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